Aorus Owner's Lounge

johnmurphy86 · 27 Apr 2017 at 09:38

Hello,

I am having serious network issues with My Aorus X7 V6 which I bought from Overclockers in November. For the past 3 months my Laptop has randomly disconnected to Wi-Fi, this problem has slowly gotten worse as it now will not connect at all. The wifi connection is made but shows 'No Internet'. At first I thought it would go away and was probably just a glitch that updates would repair but now I am worried.

I tried to plug in an Ethernet cable for the first time today (I usually only connect via wifi) and the laptop doesn't recognize the cable, there. I have tried 5 different cables which all work on other devices. I have tried driver updates, reinstalling drivers, BIOS updates and everything my own experience and google had to offer. Now I am unable to get any internet connection to my laptop and I think my network card is faulty.

Could someone please advise how I get my laptop repaired under warranty?

Thanks,

John

JimboJet · 27 Apr 2017 at 13:14

I wouldn't class myself as an expert on this by any stretch of the imagination but the fact that you have had issues with both your wifi card AND your wired network connection suggests to me that it is more of a software/configuration issue than a physical fault. The wifi card is a separate module that usually plugs into the motherboard but the rj45 port is normally on the motherboard itself.

agt · 27 Apr 2017 at 16:32

I'm a little worried about the sheer number of people having issues with the aorus laptops, is this normal?

I've had several clevos over the years and they've never had any issues apart from being boring and plain.

MiSJAH · 27 Apr 2017 at 19:47

No issues here with the X5V6. Still amazed by the power and performance of the machine.

(I say no issues, what I mean is no issues that were not 100% down to my idiocy, be very careful with liquid metal kids!).

AorusX3plusCF3 · 29 Apr 2017 at 18:12

Atom80 said:
Hi AorusX3plusCF3,

Let us know if you need anything further,

Regards,

Team AORUS

Thanks, I've submitted a web form to OcUK to get their feedback so hopefully it can be sorted soon.

JimboJet · 30 Apr 2017 at 06:59

Atom80, any news of the X7 v7 models? The delay is really a bit daft now. 5 months... Zzzzz

Evansd · 30 Apr 2017 at 10:21

JimboJet said:
Atom80, any news of the X7 v7 models? The delay is really a bit daft now. 5 months... Zzzzz

I gave up and orderd an MSI. But having waited in yesterday morning for delivery I contacted OC to be told no stock. Annoying as there was 2 showing when I ordered and not to be contacted at all is bad customer service.

Anyway moaning asside it looks like I am back waiting for stock. Atom80 anything?

matzie · 4 May 2017 at 11:29

Another guy here with cash ready and waiting for an X5 or X7 v7, but can't hold on forever. Any news?

Atom80 · 4 May 2017 at 12:29

JimboJet said:
Atom80, any news of the X7 v7 models? The delay is really a bit daft now. 5 months... Zzzzz

Evansd said:
I gave up and orderd an MSI. But having waited in yesterday morning for delivery I contacted OC to be told no stock. Annoying as there was 2 showing when I ordered and not to be contacted at all is bad customer service.

Anyway moaning asside it looks like I am back waiting for stock. Atom80 anything?

matzie said:
Another guy here with cash ready and waiting for an X5 or X7 v7, but can't hold on forever. Any news?

Hi folks, sorry for delay in response,,,, and product news

The most up-to-date info we have from factory is that this X5 sku will be first on way to UK:

https://www.overclockers.co.uk/aoru...el-core-i7-7820hk-gaming-lapto-lt-02l-au.html

We expect arrival within 2 weeks.

X7 schedule to follow once we receive update.

Thanks and apologies.

Team AORUS

darkbbright · 10 May 2017 at 15:52

Hey Atom80

Just wanting to find out if you had any further information about the spec of the X5 v7. You mentioned in a previous message that 'more details on the upgrades and improvements' would be highlighted soon. Or are the spec's on the OC and No competitors !

Cheers

Atom80 said:
@waldaize @cyber_pantalaimon @orangeman2003 @JimboJet @Evansd

OK, so as promised, we have now got the first 3 models of "AORUS X5 V7" ranged and live on OcUK web-site (for pre-order):

Check them out here: AORUS X5 KabyLake Range

More details on the upgrades and improvements will be highlighted again soon, but the obvious ones are:

7th Gen CPU

Thunderbolt 3

True island design keyboard (individual keys come through chassis, not one large whole for entire keyboard unit) - rigidity improved

Air Intake Vents on keyboard face of chassis - enabling improved cooling

Power button lit I white not orange

AORUS name on screen bezel

Team AORUS

darkbbright · 10 May 2017 at 15:53

Do not mention competitors,please take the time to read the rules-schizo

darkbbright · 11 May 2017 at 19:52

darkbbright said:
Do not mention competitors,please take the time to read the rules-schizo

I've just did a quick scan of your rules, my bad!

Atom80 · 14 May 2017 at 19:54

darkbbright said:
Hey Atom80

Just wanting to find out if you had any further information about the spec of the X5 v7. You mentioned in a previous message that 'more details on the upgrades and improvements' would be highlighted soon. Or are the spec's on the OC and No competitors !

Cheers

Hi darkbright,

Yes the specs listed on OcUK on the link in original post you replied to are correct, along with the bullet point list of refinements made to the chassis.

Hope that clarifies,

Regards,

Team AORUS

Evansd · 14 May 2017 at 20:04

Atom80 said:
Hi darkbright,

Yes the specs listed on OcUK on the link in original post you replied to are correct, along with the bullet point list of refinements made to the chassis.

Hope that clarifies,

Regards,

Team AORUS

Still no news on the X7 V7?

Atom80 · 14 May 2017 at 20:53

Evansd said:
Still no news on the X7 V7?

Hi Evansd - we will check with HQ tomorrow and see how the schedule is looking and if we can range them anytime soon.

Again, we apologise for the delay and inconvenience.

Regards,

Team AORUS

Evansd · 15 May 2017 at 07:51

Brilliant any news would be appreciated.

JakeMilo · 15 May 2017 at 09:39

Is there any update? Today is tomorrow after all......

OCdude · 15 May 2017 at 12:31

I'm starting to eye up the Alienware 17 R4 during this wait

MiSJAH · 15 May 2017 at 16:15

OCdude said:
I'm starting to eye up the Alienware 17 R4 during this wait

Is that the one where you need to bend the heat pipes to make sure the heat sink make proper contact with the CPU? (I'd just been reading about it in the nbr Alienware forums).

OCdude · 15 May 2017 at 16:57

MiSJAH said:
Is that the one where you need to bend the heat pipes to make sure the heat sink make proper contact with the CPU? (I'd just been reading about it in the nbr Alienware forums).

Not seen that, although tbh I'd don't think I'd seriously consider the Alienware based on the chassis and keyboard alone. Plus some of the reviews I've seen have had the CPU well into the 90C range under stress (!)

EDIT: Think I found the thread you were referring to. Well, I guess that's that laptop off the shortlist!

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