Apple Repair/Service turnaround time?

BennyC

BennyC

BennyC

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Just dropped my iPhone back at the carphone warehouse to be looked at. They said it could take up to 28 working days. I was wondering if anyone has sent an iPhone back to apple lately? If so how long did it take? Are they generally quite quick when it comes to things like this?

Regards

Benny C
 
I have taken my iphone back to carphone warehouse for repair and they told me it would take up to 14 days.

I'd imagine 28 days is just a very conservative figure to cover their backsides in case the repair takes longer than it should.
 
Gibber said:
I have taken my iphone back to carphone warehouse for repair and they told me it would take up to 14 days.

I'd imagine 28 days is just a very conservative figure to cover their backsides in case the repair takes longer than it should.
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This is reassuring :)

I'm heading back home on the 4th of April for 2 weeks. Hopefully it'll be back by then, fixed or not!

Can I ask what the issue was with yours? And what apple did to resolve it? Also how long did it actually take, assuming you've had it back.

Mines been swimming you see, but that was 2 months ago, and now has an intermitent harddrive issue i believe.
 
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Hmm, lucky that it lasted so long! Isn't the iPhone flash storage based? Or is that what you meant?

I would imagine that the phone should be fixed by the time you get back.

Mine had strange silvery bits behind the glass of the screen around the edges of the phone as well as an abnormal amount of dust behind the LCD portion of the screen, something which really shouldn't happen as I always thought the screens were very well sealed to prevent this.

Still awaiting the return of mine back to Carphone warehouse, I took it in last Wednesday so not expecting it back until the end of the month.
 
10 minute appointment, can generally be done there and then, we quote 5-7 days max for repairs, most cases if the part isn't in stock it'll be 2 days and you'll have a new one.
 
Gibber said:
Hmm, lucky that it lasted so long! Isn't the iPhone flash storage based? Or is that what you meant?

I would imagine that the phone should be fixed by the time you get back.

Mine had strange silvery bits behind the glass of the screen around the edges of the phone as well as an abnormal amount of dust behind the LCD portion of the screen, something which really shouldn't happen as I always thought the screens were very well sealed to prevent this.

Still awaiting the return of mine back to Carphone warehouse, I took it in last Wednesday so not expecting it back until the end of the month.
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Well initially the earspeaker stopped working, but I dried it out over night and it was fine, only the top half was sumberged for a few seconds. The hold button could be a little dodgey sometimes. Screen was fine etc etc. The water damage sensor, suprisingly, only about a third of it has gone slightly pink, so maybe that could be put down to moisture from spit when blowing in the jack etc etc. But I havent been able to see inside the actual phone so...

If you could let me know how long the whole process has taken when you recieve yours back i'd be grateful :)
 
VaderDSL said:
10 minute appointment, can generally be done there and then, we quote 5-7 days max for repairs, most cases if the part isn't in stock it'll be 2 days and you'll have a new one.
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Do you work for apple/carphone warehouse? or speaking from experience?
 
Benny06 said:
Do you work for apple/carphone warehouse? or speaking from experience?
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working at Apple and from experience, I had a broken iphone, booked an appointment, 10 minutes later had a new phone :)

Obviously you need to have warranty left on the phone :)
 
VaderDSL said:
working at Apple and from experience, I had a broken iphone, booked an appointment, 10 minutes later had a new phone :)

Obviously you need to have warranty left on the phone :)
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I see. I got the phone in december. Its an intermitent problem. Sometimes in the gym im faced with the restore mode screen. I let it switch off, turn it back on and its fine. Reboots itself sometimes. Though most of the time when I sync, I get the restore screen, and have to restore which it will then freeze or hang during. Or I get errors and its unable to sync untill I try for about the 20th time. So to look at you may think it works perfectly fine if its having a good day.

Do you know what would be done in the situation where a customer is claiming a genuine intermitent fault, but it can't be found/experienced?
 
If you could let me know how long the whole process has taken when you recieve yours back i'd be grateful
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I'll post back here with my experiences once I get the phone back off CPWH. :)

Wished I was near an Apple store, this would by far been a better method of getting the phone replaced. I think the closest store to me is like 60 miles away! :eek:
 
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Gibber said:
I'll post back here with my experiences once I get the phone back off CPWH. :)

Wished I was near an Apple store, this would by far been a better method of getting the phone replaced. I think the closest store to me is like 60 miles away! :eek:
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When I'm back home the stores in london are about an hour away, can get the met line right into london from where I live. Or drive to milton keynes. But yeah i'd rather march into a store and do it that way!
 
When mine died I took it into the local O2 store (nearest Apple store is Bristol which is a couple of hours drive from here) and it took 3 weeks. As well as that I got charged £50 as supposedly it had been dropped despite me never dropping it and it not having a mark on it when I handed it in (the woman in the O2 shop even pointed out how well looked after it was). :rolleyes:
Had it back for 5 days and now the vibrate has died on it :mad:

Pondering whether it's worth a day trip to Bristol, I don't want to be without it for 3 weeks again. :(
 
Haly said:
When mine died I took it into the local O2 store (nearest Apple store is Bristol which is a couple of hours drive from here) and it took 3 weeks. As well as that I got charged £50 as supposedly it had been dropped despite me never dropping it and it not having a mark on it when I handed it in (the woman in the O2 shop even pointed out how well looked after it was). :rolleyes:
Had it back for 5 days and now the vibrate has died on it :mad:

Pondering whether it's worth a day trip to Bristol, I don't want to be without it for 3 weeks again. :(
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Why were you charged £50? What was their reason for this?
 
never ever take it to bendyouover warhouse just go to your nearest apple store and they will probably swap it there and then, they did in my case
 
Benny06 said:
Why were you charged £50? What was their reason for this?
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Supposedly it had a crack on the casing and the motherboard had been damaged due to being dropped. I've never dropped it and there was certainly no marks on it when I gave it in as not only did I check it, but so did the woman in the O2 shop!
Complaint letter will be incoming once everything's finally sorted with it.
 
When mine broke I booked a genius appointment at an Apple store, had a replacement phone in 10minutes. I would really recommend that method! Even if it takes a while to get to an Apple store it's worth it to not be without your phone for ages.
 
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