Apple Repair/Service turnaround time?

They took 3 days to fix my iMac, and that included shipping so technically it took them 1 to fetch, 1 to fix, 1 to return :cool:

Not sure about iPhones.
 
I see. Well mine is 'technically' water damaged, even if it was fine for 2 months after. Even though it is what I believe to be a hard drive issue, which may have been caused by said damage, but I doubt it.

Expecting them to send it back untouched or opened, and will have to go through home insurance. Just hope i'm not charged for not having it for 2 weeks! It was in working order when I gave it them, even if it is temprimental! Hope it still works when I get it back!
 
Gibber, any news on yours?

Popped into the carphone warehouse on my way back from town. Its at apple being fixed apparently. Think the sales rep was just telling me what I wanted to hear though...
 
Ps. If the water submersion indicators are at all discoloured pink or red even 'a little bit' that void's the warranty, the product is then out of warranty and they will charge you the full replacement cost if you want it replaced.
 
As I couldn't get to Bristol in the next couple of weeks I ended up posting mine to my friend in Exeter and she got it swapped np :)
I'll still be sending a letter to Apple soon though regarding the first repair :/
 
unknowndomain said:
Ps. If the water submersion indicators are at all discoloured pink or red even 'a little bit' that void's the warranty, the product is then out of warranty and they will charge you the full replacement cost if you want it replaced.
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Yeah, this is ridiculous.

I took my iPhone into the Regents Street store because it has developed a massive crack on the back of it and the auto brightness sensor doesn't work and they refused to replace it because the indicator was a little pink.

It's never been near water to my knowledge, maybe a tiny bit of rain fell in it once?

It's a pretty retarded rule.
 
It also seems to be a little down to discretion as well. My boss managed to get his wet during a night out (he has no memory how), the sensor was pink but not red. He took it into an Apple store and they had a look but replaced it on the spot. They even forgot to take out the PAYG SIM from the replacement so he had a second SIM which he gave to his missus for her first gen iPhone.

It really is the luck of the draw. That's also partly why I like my case, it comes with covers for the headphone jack and the dock connector which fit really tightly and will stop any water ingress quite nicely.
 
Feek said:
Switcheasy CapsuleNeo. Have a look here
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Thanks. Looks to be good. I often use the iPod function on my phone so use the headphone jack a lot. Is there anyway to keep the headphone jack plug attatched to the case? or will i need to be creative?

CPWH- 'Apple Workshop Repair' completed and the consigment was dispatched today so should be back with me soon. Wether it actually been fixed or marked as 'water damaged' is another matter. Fingers crossed.:)
 
Benny06 said:
Thanks. Looks to be good. I often use the iPod function on my phone so use the headphone jack a lot. Is there anyway to keep the headphone jack plug attatched to the case? or will i need to be creative?

CPWH- 'Apple Workshop Repair' completed and the consigment was dispatched today so should be back with me soon. Wether it actually been fixed or marked as 'water damaged' is another matter. Fingers crossed.:)
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Got mine back today without a repair bill thank goodness. It was a brand new iPhone replacement in it's own pretty little 'repair box' straight from apple, so all in all pretty neat. Everything went pretty smoothly! I would say there's a high chance they will have done the same with yours too.

I will get one of them Neo Swicheasy cases too as this phone is immaculate and I want it to stay that way!
 
Gibber said:
Got mine back today without a repair bill thank goodness. It was a brand new iPhone replacement in it's own pretty little 'repair box' straight from apple, so all in all pretty neat. Everything went pretty smoothly! I would say there's a high chance they will have done the same with yours too.

I will get one of them Neo Swicheasy cases too as this phone is immaculate and I want it to stay that way!
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Lucky you! I asked the CPWH if there were for any reason to be any charges for them to contact me first before giving apple the go ahead, they said this was standard procedure.

Popped back into town to see if it had arrived on friday afternoon (small chance). It's no longer with apple, CPWH have it but its just not at the store yet :( I was looking through the log on screen 'engineer fixed' 'quality control' were among the things on screen, so looks to have been repaired. Unfortunatley they can't see details of the faults in store. Did your come with a fault report? although yours was mostly cosmetic wasn't it?

I'll be buying a Neo Swicheasy case too. Does it come with a protective film for the screen? Any images I find of it seem to be very confusing as to how it actually attaches!
 
I think I got away with it very lucky to be honest, I didn't expect for them to replace it. I think it would have been difficult for them to repair it in a realistic timeframe due to the nature of the problem, I think it was just quicker for them just to recycle my phone for other phone repairs than to mess around trying to repair it.

I never got a report of what went on behind the scenes, I guess it was just a case of 'ah sod it we'll just give him another phone!" :D
 
Recieved mine back yesterday, un-repaired as I expected. The on screen log showed 'BER' - beyond economic repair', and water ingress so void waranty etc etc. I needed proof of purchase from cpwh to show my insurance company so I could buy a replacement, and they were very unhelpful and all they seemed bothered was in selling me the replacement. I eventually got the proof of purchase and then went to the o2 store round the courner (was being refurbed at the time I brought the phone) to fax the documents to my insurance company.

Should have a confirmation that the claim is approved so that I can go to o2 and buy the replacement on pay&go and use my existing contract sim.

I spent last night trying to restore, but it kept hanging. I left it hanging for 8 hours and still nothing. I had tried using ctrl + shift to select a different firmware before i sent it off, tried it this again and this time instead of a dialogue box 'restore and update' I just got 'restore' no option to select a file, so I clicked this and its restored and working, syncing as we speak.

Haven't a clue if it will continue to be temprimental. I opened it up and theres no sign of significant liquid ingress, no corrosion etc, everything looks fine! probaly explain why it functions 99% of the time.

Looks like I'll have two iPhones :p
 
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