Approved Used Land Rover - 'Almost New'

You could try pushing the dealer to ask JLR for goodwill for the other 3 tyres. I suspect you'll struggle with the rears as they're not long for changing as it is. You could say both fronts will need to be replaced at the same time. If not, you'll be back in a year or so with diff problems and another row over warranty.
 
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Cracked tyres can also be advised or fail an MOT depending on how good the testers mood is on the day, either way as an advisory, it makes you then look like you didn't maintain the car when a future buyer goes through the MOT history :(
 
You can’t fail a tyre for being “cracked or perished”, however you can for “a tear, caused by separation or partial failure of its structure”.
Either way it should have been mentioned on the MOT.
All the “prestige” dealers I’ve worked for aren’t allowed to sell a car with any advisories on the MOT, or cracked tyres or tyres with less than 3mm.
 
JonRGV250 said:
You can’t fail a tyre for being “cracked or perished”, however you can for “a tear, caused by separation or partial failure of its structure”.
Either way it should have been mentioned on the MOT.
All the “prestige” dealers I’ve worked for aren’t allowed to sell a car with any advisories on the MOT, or cracked tyres or tyres with less than 3mm.
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I bet they stick ditch finders on them though. So you need to buy a whole new set anyway :/
 
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apart from the tyres damaged by the liner, the cracks in others and depth passed the mot and was visible at purchase time,
but on uneven tread depths across an axle - have had to replace single tyres after irreparable road damage, and just have to live with that,

liner damage sounds odd - do JLR owners ever fit bigger wheels temporarily, that had caused suspension issue too .. so maybe garage should foot liner bill.
e: was it used off-road
 
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Transform_IT said:
She's had a reply from the garage:

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The rear tyres are fine at 3mm, the slight cracking isn’t an issue, I wouldn’t be recommending these to be replaced based on that alone.



The OSF tyre is at 5mm according to the video so that’s also fine. The NSF tyre appears to have some damage to the tread and although its mainly cosmetic, I can see why they have recommended that tyre. So you need 1 NSF tyre and the wheel arch liners refitting/replacing. - The video shows chunks missing fro the tyre at both edges (inner/outer).



I’ve looked at the history on the car and can’t see any reason for the wheel arch liners to have been touched. They are not serviceable items so I cant see any reason other than a manufacturing fault for them to be in this condition.



I take it your car is still with the retailer, if so, ask them to submit a goodwill case to JLR. I am happy for them to contact me direct for any support with getting your car sorted. - He knows where the car is, but wants my daughter to contact them and tell them to submit a goodwill gesture.

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So, basically, they will replace one tyre and the arch liners, but that means the other 3 tyres are cracked and worn, and the front will have a new tyre and another with ~5mm tread. Thus, causing uneven wear on the new tyre. He mentioned they will put the issues right as a gesture of goodwill, yet there is an admittance of a manufacturer's fault. I am baffled. Surely, they should be putting it right, and as a gesture of goodwill and apology, they should be replacing the other front tyre and possibly the rear tyre. Especially as one of the rear liners is damaged and has been rubbing on the tyre's inner wall.
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This makes very little sense - who is 'the garage' and who is 'the retailer'?

This looks like a third party providing advice on how to deal with Land Rover, not an email from Land Rover themselves?
 
What was the suspension damage that was fixed ? If arch liners have damaged tyres they don't do that with out making a lot of noise, could it be the suspension damage was caused by hitting something that then hit the arch liners as it sounds really odd you have all the arch liners lose at the same time with no noises noticed in the first 3 months of ownership.
 
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Plastic arch liners won’t damage tyres, it’s the other way round.
Who said the said liners are loose and missing clips, the JLR dealer or the 3rd party garage?
This is more confusing than an episode of Columbo.
 
So, the vehicle was purchased (£4,000 deposit remainder on PCP finance - total cost £29,000) from Vertu Land Rover, Truro. It was advertised as an approved used vehicle, which stipulates it undergoes a 165-point check and is 'almost new'. When my daughter took delivery of the car, it seemed fine. She does limited mileage and never noticed any issues or noises. Maybe the arch liners were damaged beforehand, and turning the full lock a few times caused them to become further dislodged and damaged. According to the individual on the phone, the suspension issue was apparently a sensor, but we haven't seen any paperwork, etc. She is still driving around in the courtesy car (a brand-new Disco Sport). The garage it was purchased from is 370 miles from my daughter's house, so she used a local Land Rover garage, Inchcape. They sent a video to my daughter explaining all of the issues, such as tyres, liners, etc.

She then spoke to JLR Customer Services, which passed the query onto the Vertu LR garage in Truro, which responded with the email above.
 
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JonRGV250 said:
Tbh, as long as they either replace or secure the liners and do the tyre then I’d be ok with that.
I’m not sure what else you’d want?
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They are replacing one tyre and the liners (as a gesture of good will). My concern is there will be one tyre with 8-9mm tread and another which is cracked with ~5mm tread. With the two rears, cracked and worn showing ~3mm of depth. For a car which has been in her possession for 3 months and was sold as 'Almost New'. In my opinion, they should be rectifying and replacing the NSF tyre and damaged liners as a minimum and, as a gesture of goodwill, replacing the other front tyre and, at a push, all 4 tyres.
 
To be fair your daughter did buy a “used” car and not a new one.
Slightly cracked tyres are not a reason to replace them.
I’ve seen many many 3 year old cars with cracked tyres and wouldn’t dream of suggesting that the customer replaces them.
Of course there is the argument that the PDI tech that inspected the car before it was sold may have noted it down, but if it was his opinion that they were ok, then why would he?
 
Transform_IT said:
They are replacing one tyre and the liners (as a gesture of good will). My concern is there will be one tyre with 8-9mm tread and another which is cracked with ~5mm tread. With the two rears, cracked and worn showing ~3mm of depth. For a car which has been in her possession for 3 months and was sold as 'Almost New'. In my opinion, they should be rectifying and replacing the NSF tyre and damaged liners as a minimum and, as a gesture of goodwill, replacing the other front tyre and, at a push, all 4 tyres.
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replacing a 5mm tread tyre with a new one due to a bit of cracking seems like a waste to me. Most dealers will sell cars with 3mm tread (which if you then took to their service dept they would recommend replacing them).
 
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