Approved Used Land Rover - 'Almost New'

I agree to both points above. But, a 2Tonne car with one new tyre and one part worn, cracked tyre is asking for poor stability and other issues in terms of its drive. If they are replacing one of the fronts, I'd expect them to change the other. Bearing in mind these issues aren't things that have only just happened. The vehicle was sold like this, and the issue worsened, causing further damage. All of these things their mechanics and engineers should have picked up before the point of sale, as stated on their website.
 
I agree to both points above. But, a 2Tonne car with one new tyre and one part worn, cracked tyre is asking for poor stability and other issues in terms of its drive.
is it? Would a diameter difference of a few mm really make a difference on the roads we have in this country?

Not on the wind up - just genuinely curious if this would make a difference as I've never read anything to say you must have the same tread depth on both tyres on the same axle.
 
is it? Would a diameter difference of a few mm really make a difference on the roads we have in this country?

Not on the wind up - just genuinely curious if this would make a difference as I've never read anything to say you must have the same tread depth on both tyres on the same axle.
Taken from a website:

Why does this matter for tyre replacement?

Okay, so imagine wearing a new shoe on your left foot and a heavily worn shoe on your right foot. Not only would the right shoe lack grip and support, but over time, it could cause injury to your leg, foot or ankle.
It’s a similar story with your car’s tyres. If one tyre in the axle pair is heavily worn or has less pressure, it puts extra weight onto the axle shaft and hub bearings. Short-term, you’ll have less grip. And it can also throw off your wheel alignment and cause new tyres to wear out quicker. Because of this, your car’s performance will suffer.
The long-term effects are more serious, mind. The uneven tread will cause different parts of the axle system to wear down to a point that it will need replacing. Which, if you didn’t know, is a lot more expensive than buying two new tyres.

Having the same tyre tread matters

Your tyres are the only point of contact between you and the road. So as well as making sure they’re in good condition, you must have equal tread depth across the axle pairs. (Or, across all four tyres if you have an all-wheel-drive car, but more on that later.)
The tyre’s tread has many jobs, and one of the most important is to channel surface water. If the tread depth is too low, the tyre won’t be able to channel water, and you’ll experience what’s known as aquaplaning.
This also happens if two or more tyres have a different tread depth or pattern. In this instance, they’ll still channel water, but at different rates. As well as affecting performance in the wet, it will also lead to uneven pressure on the axle shaft.
Oh, and remember, never combine summer, winter and all-season tyres. This will put even more pressure on the axle shaft as your tyres fight one another for grip.

The benefits of changing tyres in axle pairs

Replacing your tyres in axle pairs improves braking performance and control. And as you’ve just learned, they’ll channel water more efficiently too.
The benefits aren’t entirely performance-led, though. Changing your tyres in axle pairs will also save you money. Okay, not initially, but long-term. Your new tyres will last longer and prevent damage to your car’s axle shaft. What’s more, the chances of you needing to splash out for performance-enhancing fixes like wheel alignment adjustments are less too.

What about four-wheel-drive vehicles?

It’s a slightly different story if you have an all-wheel-drive car. Here, you might need to replace all four tyres when they wear out, or if you get a puncture. This is because all four wheels drive the car — rather than two.
If you’re replacing all four tyres, make sure the maximum load rating doesn’t exceed the number in the manufacturer’s handbook. Ignoring this could damage the axle shaft and cause the tyres to wear out quicker.
 
But, a 2Tonne car with one new tyre and one part worn, cracked tyre is asking for poor stability and other issues in terms of its drive.
Nope, very very unlikely you’d notice.
If they are replacing one of the fronts, I'd expect them to change the other.
Why, if all it had was slight cracking.

However, I do understand your frustration over all of this and you want your daughter to be happy and stress free with her new car, but problems do happen (especially with what she’s purchased), and as far as I can see they’re getting it sorted out at no cost to her.
I’d be grateful for that, there’s plenty of stories on here that don’t have things go as smoothly.
 
But, a 2Tonne car with one new tyre and one part worn, cracked tyre is asking for poor stability and other issues in terms of its drive.
Not a chance you'd notice unless you're a trained racing driver.

If they are replacing one of the fronts, I'd expect them to change the other.
Maybe you would expect them to - most people wouldn't. Just like most people wouldn't replace the remaining 5mm tyre if you'd got a front puncture (especially if you had to pay for it)
 
It’s a slightly different story if you have an all-wheel-drive car. Here, you might need to replace all four tyres when they wear out
Incredible insight into motoring safety, I mean who’d have thought you’d have to replace your tyres when they wear out.

OP, where the hell did you find that nonsense that you’ve posted?
That said, it gave the guys at work a good chuckle.
 
I think kwik-fit/ATS etc. would upsell to suggest changing tyres on an axle, plus the low leakage nitrous oxide gas option
 
Update:

Land Rover Truro initially agreed to cover the costs of tyres, rear bumper insert replacement, and arch liners by requesting a quote from Inchcape Land Rover. However, upon receipt of the quote, they committed to covering only one tyre, the bumper insert, and arch liners (due to the high cost). Despite this, Inchcape proceeded to order the parts but insisted on payment for consumables and labor before fitting them, a process that Land Rover Truro is delaying.

In the midst of this, Land Rover Assist demanded the return of the courtesy car, claiming the vehicle had been repaired, although the damaged tyre and arch liners had not been replaced yet. Despite explanations, Land Rover Assist threatened repossession, even though the hire car is not owned by my daughter, so not sure how it can be reposseed?

Communication between Inchcape, Truro, and Land Rover Assist has been poor, with conflicting information exacerbating the situation. Although Land Rover Assist initially agreed to extend the courtesy car arrangement based on Truro's assurance of payment, bailiffs acting on behalf of Land Rover Assist and the AA phoned my daughter today whilst on holiday, claiming she has refused to return the vehicle and alleging breach of agreement. She yet again explained the situation and they said they would deal with it.

Upon returning home, there was a letter from Land Rover Assist dated March 28th threatened fines if the vehicle was not returned by the 30th. Due to the Easter weekend, she only received this today. However, this letter was received after communication with Land Rover Assist on the same day, suggesting a lack of coordination within the organisation.

Attempts to seek assistance from Jaguar Land Rover customer services and Vertu Land Rover Truro have been unfruitful. While Inchcape has been helpful, they are not liable for the situation and are only supporting with the repair. The frustration is compounded by an email received by Vertu Land Rover stating the following: with the banner stating "You can't tell its used, when its Land Rover Approved".

Considering the purchase was made through a PCP agreement with LR Financial Services, contacting the finance company might be the next step, although their effectiveness remains uncertain. Despite the challenges, exploring legal avenues or consumer protection mechanisms could offer recourse in this frustrating situation. Do you have any suggestions - other than mocking her for buying a Land Rover?
 
Finance company would be the next step if you want to reject the car entirely. They also have a vested 'interest' in the car.
Have you contacted LR/JLR UK etc? Emailed CEO? Sometimes escalation gets the results. Also email dealer principals of both dealerships. Try social media channels for everything as well.
 
Update:

Land Rover Truro initially agreed to cover the costs of tyres, rear bumper insert replacement, and arch liners by requesting a quote from Inchcape Land Rover. However, upon receipt of the quote, they committed to covering only one tyre, the bumper insert, and arch liners (due to the high cost). Despite this, Inchcape proceeded to order the parts but insisted on payment for consumables and labor before fitting them, a process that Land Rover Truro is delaying.

So assuming Truro LR pay for the labour/consumables you’ll be happy?
You should be, then just move on and forget it.
If that’s the worst problem she has with the car, then be happy, very happy.
 
Do you have any suggestions - other than mocking her for buying a Land Rover?

no-let-me-think.gif
 
My advice is to try and get a conversation with the head of business at LR Truro. Explain the ridiculous situation and that it's not acceptable with a premium brand, etc etc. and you're expecting him to pick this up and own the issue, else you're rejecting the car.
 
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