I did the same thing a few months ago, was keeping an eye on the checkers and as soon as they changed I dropped in a message and upgraded. Cityfibre have said they are on schedule to upgrade the whole RFS footprint by the sumer so if the checkers are saying it's available it's highly likely it is now. They will need to swap the ONT but it was pretty quick and painless and Aquiss were bob on as always.
Aquiss
- Thread starter Rainmaker
- Start date
I had that exact thought myself - But doing some checking on other provides seems the GPON replacement has stalled round here
Well that was quicker then expected...
I dropped Martin a note on Saturday, after making my post, just to ask if it was available and that if it is, can he please go ahead and swap me from the 2000/1000 to the 2500/2500.
Got a reply back within 15 minutes confirming that CF will need to change the ONT, then today received a text from CF confirming they'll be coming tomorrow morning to make the change
Yea basically. I just went on the CityFibre website and put my neighbours address in (my address just showed I already had CF).
Given whichever ISP was used would be passing the same request to CF and CF deal with the routing of the job, it likely would have ended exactly the same if the order was placed at the same time.
Opened a ticket whilst the 6 month offer was available, checked on it 5 days after and the status was 'Closed'.
Re-opened it by adding an update and Martin responded 2 days ago. Unfortunately the 6 month offer had since dropped to 3 months.
Following "Shy bairns get nowt" - I asked if I could still get in on the offer because of waiting on the ticket.
Martin kindly honoured the 6 month offer for me - responding on a Saturday morning within half an hour.
Moving from VM Gig1 to Pure Fibre 1000. Hopefully I can get the ONT installed in the loft (boarded and insulated), connected to my UPS
Re-opened it by adding an update and Martin responded 2 days ago. Unfortunately the 6 month offer had since dropped to 3 months.
Following "Shy bairns get nowt" - I asked if I could still get in on the offer because of waiting on the ticket.
Martin kindly honoured the 6 month offer for me - responding on a Saturday morning within half an hour.
Moving from VM Gig1 to Pure Fibre 1000. Hopefully I can get the ONT installed in the loft (boarded and insulated), connected to my UPS
Something I want to know as well. Is it something that is automatically applied or do you have to do something?
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,681
- Location
- London
Opened a ticket whilst the 6 month offer was available, checked on it 5 days after and the status was 'Closed'.
Re-opened it by adding an update and Martin responded 2 days ago. Unfortunately the 6 month offer had since dropped to 3 months.
Following "Shy bairns get nowt" - I asked if I could still get in on the offer because of waiting on the ticket.
Martin kindly honoured the 6 month offer for me - responding on a Saturday morning within half an hour.
Moving from VM Gig1 to Pure Fibre 1000. Hopefully I can get the ONT installed in the loft (boarded and insulated), connected to my UPS
That guy is good, he is like a 1 man army, responds to everything and in a timely manner.
No idea mate, dont think anyone has stayed for more than 3 years.....
Soldato
- Joined
- 16 Jan 2003
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- 10,931
- Location
- Nottingham
Which is only possible because they won’t actually have that many customers and most won’t need customer support, the same for a lot of the alt nets with great customer service.
Not a negative comment, just explaining how it’s possible.
I've been with Aquiss for almost 20 years, haven't noticed any discounts applied for the last 10 years or so, think there might have been some before that. I'm not with Aquiss for the price so I've never spent much time looking into it.
When their FTTP offerings are available in my neighbourhood I'll see if there's a deal for long standing customers.
When I emailed he was adamant year three onwards you can basically apply for the new customer price so usually 6 months half price.
See martins post on TBB.
"Any offers that we may run, based on our current business practices, are for new customers and those who have have been with us for 3 years or more"
I take it to mean every fourth year you can take whetever offer they have running at the time.
Moving from VM Gig1 to Pure Fibre 1000. Hopefully I can get the ONT installed in the loft (boarded and insulated), connected to my UPS
The contractor that came out was from Cricet and they agreed to install into my loft. (was told that contractors often say no)
Pretty substantial blowout when coming through the wall, as they always leave hammer mode on and go through with the full size drill bit. Covered that with a black plastic cap, but I gave him some CT1 to use as I find they always come off when put on with silicone. I was able to remove an old telephone line in the process so he could follow the same run.
Unfortunately there was a mis-splice between the CBT (pole connection) and the pit (FSP?), but my engineer had someone come out same day to try and sort it. They would've been able to, but they accidentally left a 'V' bend in the fibre in the CSP outside the house. This was resolved the next day, so I just ran the new connection as a secondary WAN.
Pretty substantial blowout when coming through the wall, as they always leave hammer mode on and go through with the full size drill bit. Covered that with a black plastic cap, but I gave him some CT1 to use as I find they always come off when put on with silicone. I was able to remove an old telephone line in the process so he could follow the same run.
Unfortunately there was a mis-splice between the CBT (pole connection) and the pit (FSP?), but my engineer had someone come out same day to try and sort it. They would've been able to, but they accidentally left a 'V' bend in the fibre in the CSP outside the house. This was resolved the next day, so I just ran the new connection as a secondary WAN.
Was hoping to do some side by side comparisons, but because of 'one touch switch', VM killed my connection as soon as the new connection was reported live.
Thought I'd taken screenshots earlier, but can't find them.
The VM connection latency was between 15ms and 28ms, if not more at times, impacted by variables like time of day and load. The Aquiss/Openreach connection is almost solidly 11ms.
My bufferbloat score with VM was C (unloaded 16ms increasing by 118ms when downloading!), compared to a B with Aquiss (both with the same settings)
There are speedtest results on my UDMPro with VM Gig1 which show I was occasionally only getting 77Mbps upload.
I wouldn't say I've been paying much attention, but it feels like a better connection overall.
After a nightmare experience with Vodafone when moving into this house. "You can't get fibre at this address", "The previous owner literally has fibre with yourselves", I'd rather pay a slight premium for Martins omnipresence and his clear loyalty to his brand and customers.
Fingers crossed to a more symmetrical offering in the future.
Thanks to everyone who has posted in this thread that helped make the decision easier.
