Aquiss
- Thread starter Rainmaker
- Start date
Did you power cycle the ONT? I wonder if you picked up a different LNS.
Yeah, first thing I did was ONT + router reboot. ~1h later when I connected my MacBook directly to the ONT I didn't restart it, but after that it all went back to normal.
I have a bunch or critical work upcoming and my mouse was hovering over the order button on the VM site.
If it's come to that, I have some wet string and a tin of beans you can have.I have a bunch or critical work upcoming and my mouse was hovering over the order button on the VM site.
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,476
- Location
- London
Yeah, first thing I did was ONT + router reboot. ~1h later when I connected my MacBook directly to the ONT I didn't restart it, but after that it all went back to normal.
I have a bunch or critical work upcoming and my mouse was hovering over the order button on the VM site.
Had Aquiss since January, Ive only had to reboot my router once so far, when I noticed poor speeds, don't think I've rebooted the ONT yet. In any case reboots normally solve the odd issue.
Has anyone noticed a drop in network stability & support over the past few months? I've had a few random disconnects which I've emailed in about, then when I say it's resolved the case gets closed with no explanation. Not that they owe me anything, but I'd usually get informed what the issue was. I've also got atrocious performance to a public SFTP server, which goes away if I use a mobile hotspot. I've not logged a ticket for this yet though. I also feel like I get a lot of bot checks and when I raised this I was told no one else has reported it.
Might be placebo, might be something.
Might be placebo, might be something.
I've had no disconnects on their CityFibre network for a couple of months (outside of my own tinkering) - doubt they end up going via the same LNS but my line is routing via lns2-ixn.lon.veloxserv.net [195.191.219.24] - if there is something I can pull down and test speed wise drop me the link
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,476
- Location
- London
All fine here, no issues since install in January, on BT infrastructure.
Yep, it's been fine for about a week but I've been getting random dropouts that last a few seconds here and there before that with a timeout error log entry in my router. I opened a ticket bit this is where it gets strange. They sent it off to OR to run tests against my line and ONT, and then came back to me and said check your router firmware as all the tests passed, but about an hour after it was reported, I had about 10 minutes of downtime (which was the longest outage throughout the whole thing), and it was fine after it came back up. So someone somewhere did something. It's 99% better now but I have had the odd dropout again but very infrequently. Touch wood it's been fine for a few days now.
I was using it to man math a new router
Mines up in October so I'll be moving as well, shame really but the price is just too high.
Soldato
- Joined
- 18 Feb 2007
- Posts
- 13,476
- Location
- London
Once an ONT box is installed I gather it’s fairly straight forward and a little quicker to switch between ISPs when contract is up?
Was with VM and then had full fibre installed in January.
Was with VM and then had full fibre installed in January.
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10 working days
I did the same last month as Home Telecom didn't fill me with confidence now they've bought out No One on CF network, Aquiss sorted the swap using OTS and was done within 2 working days.
I only found out that HT had taken over when I went and randomly checked the NOI website. No emails or any form of communications about the changes.
The website still states the following:
The few times I have had to contact support have been (at least in the past) entirely through Trunk/No One Internet were always excellent at dealing with matters. The long term situation concerns me, and something as simple as removing any phone number for NOI support is a red flag.
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ONT just swapped out, EE activated.
Code:
64 bytes from 1.1.1.1: icmp_seq=5 ttl=56 time=5.88 ms
64 bytes from 1.1.1.1: icmp_seq=6 ttl=56 time=5.98 ms
64 bytes from 1.1.1.1: icmp_seq=7 ttl=56 time=5.98 ms
64 bytes from 1.1.1.1: icmp_seq=8 ttl=56 time=5.94 ms