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[TW]Fox;11976991 said:
Come on TW.
Do they do Cocoa seats?
Are we in the wrong ?
- Thread starter Paul11
- Start date
Come on TW.
Do they do Cocoa seats?
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
I think you are on the right path by asking for a 50/50 settlement as you say it's not something you can afford lightly.
But a question thats not been asked or mentioned by you is....
How annoyed is the customer already? (What I mean is how far has this arguement gone, are they are already angry by how they've been dealt with, and even if you did split the bill 50/50 or you did pay for the mistake, would they still want to use your sevices in the future.)
If the answer isthey will be placated and will continue to use your services then offer a 50/50 or if long term worth warrants them fork out the lot.
If the answer is they won't be using your services again, depsite any offer of 50/50 then get them to pay the lot.
[TW]Fox;11977095 said:Face it - you cocked up and want to try and deflect blame. It's that simple. Yes, maybe it should have been picked up sooner by the client but it should not have been wrong in the first place. You are offering a professional service - typing errors which even an office junior would be able to pick up if you gave him the leaflet and said 'verify this' are simply unacceptable.
Legally you might have a point but morally all you are doing is trying to limit damage and get as much out of the client as you think you can get away with. Which is fine but don't count on that clients business again
of course, we are a business.
at the same time, we want to do the right thing and i think 50/50 is the right thing.
The printer has no legal obligation to cover the cost, but I can imagine they'd take a pretty hefty hit if they didn't meet halfway.
Paullus - does your company rely on a fair bit of word-of-mouth recommendations, or is it bigger than that?
Paullus - does your company rely on a fair bit of word-of-mouth recommendations, or is it bigger than that?
I personally dont think there is any point in a 50/50 settlement unless the client is a reasonable person and you wish to 'take advantage' of that.
If you offer nothing, you lose nothing but his custom, whereas if you offer 50/50 you probably still wont get his custom back but will have to pay half anyway.
If you offer nothing, you lose nothing but his custom, whereas if you offer 50/50 you probably still wont get his custom back but will have to pay half anyway.
Soldato
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By offering 50/50 you're acknowledging you've done something wrong. You haven't. The client gave you the instruction, after singing off the proof, to print all these thousands of copies.
If anything he's probably trying to mask the fact that he has messed up. Wouldn't look good to those in charge who gave him the responsibility of getting this work done.
Soldato
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One or two seem to be struggling.
Soldato
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[TW]Fox;11974434 said:
Obviously you don't do much proofing - that's exactly what the customer has to check.
I once had the delightful task of checking all the artwork including SKU numbers and barcodes for Oracle for HP Openview before the upgrade was released to customers. Printers always (or should always) make it clear that the final proofing and decision to print rests with the client and they will take no responsibility for errors.
It's a case of 'sold as seen'.
i have not had the chance to speak to the client yet as he is abroad so i dont know his thoughts or reaction to our offer
yes, we rely on word of mouth we are only a small company.
he is a good guy and i hope we can resolve this to his satisfaction and that he will carry on using us
yes, we rely on word of mouth we are only a small company.
he is a good guy and i hope we can resolve this to his satisfaction and that he will carry on using us
Soldato
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What, so every time he fluffs up you have to pay? It's business, this isn't your best buddy you've let down slightly.
its a commercial decission to keep a client.
[TW]Fox;11977150 said:
Nobody is taking advantage of anyone here. It's not liked he drugged the client while he went through the proof. I think the client should be quite pleased with this outcome. I personally would have given them nothing back.
That fact it, it's a flipping 'Proof'. Proving to the client that the product is satisfactory. If they have signed it off, tough
Last edited:
Soldato
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what about 60/40 split? you pay the 60 as he should have spotted the mistake but you wanted to keep his business
what about 60/40 split? you pay the 60 as he should have spotted the mistake but you wanted to keep his business
what about 40/60 where we pay 40 ?
as we are only offering something towards it as a good will gesture ?
what about 40/60 where we pay 40 ?
as we are only offering something towards it as a good will gesture ?
sounds fair tbh..
It's a good idea to pay for some - even tho you don't have to - just as you're a small business.
If the profit loss isn't too horrendous, then you may reap the rewards when the current client tells others how helpful and kind you were.
You need to decide whether this is going to work as a loss leader or not.
exactly my thoughts....
Soldato
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Speaking as a designer who works at length with several print houses.
In this instance, I would think the best option would be (as others have mentioned), a 50/50 compromise. There have been erros made by both sides.
At *** end of the day, the whole point of sending a proof to the client is so they can check everything is correct, that means the text, the design, the colours, the quality of the print (in the case of wet proofs/high res proofs etc) and they should have checked every little detail was correct, they did not and have missed a mistake, which they should have noticed.
However, when designing the leaflet, the designer should have ensured that the details were all correct when setting, especially making sure any numbers etc haven't been transposed, which so easily happens. So before the proofs were sent reallty the designer should check that they are 100% happy with what is going out.
In reality tho, these things do happen, and when they do, that is when a company can make or break their reputation. If you insist that as they had signed off the proof and that it's their mistake and must pay for it all, it's likely they won't use your again and you're missing out on future custom which could potentially be worth a good amount of money.
On the other hand if you're helpful reasonable and can come to an agreement, they'll appreicate it and be more likely to come back to you.
For the amout this job is worth, I'd say it'd certainly be the best bet to compromise
Valve
In this instance, I would think the best option would be (as others have mentioned), a 50/50 compromise. There have been erros made by both sides.
At *** end of the day, the whole point of sending a proof to the client is so they can check everything is correct, that means the text, the design, the colours, the quality of the print (in the case of wet proofs/high res proofs etc) and they should have checked every little detail was correct, they did not and have missed a mistake, which they should have noticed.
However, when designing the leaflet, the designer should have ensured that the details were all correct when setting, especially making sure any numbers etc haven't been transposed, which so easily happens. So before the proofs were sent reallty the designer should check that they are 100% happy with what is going out.
In reality tho, these things do happen, and when they do, that is when a company can make or break their reputation. If you insist that as they had signed off the proof and that it's their mistake and must pay for it all, it's likely they won't use your again and you're missing out on future custom which could potentially be worth a good amount of money.
On the other hand if you're helpful reasonable and can come to an agreement, they'll appreicate it and be more likely to come back to you.
For the amout this job is worth, I'd say it'd certainly be the best bet to compromise
Valve