Headphones for me. Works a treat. Apart from when sat at my desk and they just pester me anyway
Some people don’t respect the headphones as they believe that they are important enough….
I’ve been sat there in a dark office behind a closed door with headphones on, super focused in with multiple screens while reorganising OUs and group policies..
Next thing I know my chair was shaking… turned around and it was some user coming in to ask for a USB pen…
It was a super short convo… then after I was finished, followed by lengthy “training” with my colleague that told the user to interrupt me.
At a previous place we used to have to wear a red hat (supplied by red hat themselves) when making changes to tell people, interruptions are punished by death; unless it was a life or death matter.
With any major changes at my current place, i do then at home with teams not loaded on my device, with a message to my boss to call me if needed to halt or rollback that change.
Perfect example… I was interrupted by a colleague whom was rather upset.
“xxxx is demanding to speak to you now, I’ve told them that your busy but they not talking no for an answer..”
“Ok patch them though”…
X: “oh finally.. I’ve been trying all day to speak to you but everyone kept telling me you were busy… [insert pointless chit chat]… the printer isn’t working”…
Me: “have you or anyone logged a ticket for it?”
X: “no.. but we need the printer working”
Me: “do you want to get paid this Friday?”
X: “yeah off course! …”
Me: “well as I’ve been trying to fix the payroll system before tonight’s cut off deadline.. so that everyone in the company can get paid on Friday. Let me pass you back to [colleague], so they can log a ticket for you and I’ll make sure that it gets looked at by someone as soon as possible.. but in the meantime you can print to the central printers and collect the printout from down the corridor, is that ok?”
X: “oh… ok thanks…”
The list is endless… /faceplam
When some tells you that they are busy.. even after you tell them why you need to speak to them, please trust them, they really shouldn’t have to explain themselves but if needed speak to their boss to see if someone else can help.