Arrrrggghhhhh Nero .....

brucey034 · 19 Jul 2011 at 17:09

Just had another email from nero and they are refusing to refund my money.

Deleted member 77746 · 19 Jul 2011 at 17:23

@albert
Wait right there......... you told thm you had to format right? They should just allow you to ruse it...

@brucey034
Also this gives you a clue...............

Please proceed to purchase the correct version of the product and reply back to this e-mail with your new order number.

Once we verify your most recent purchase, we will then refund and cancel order #########.

brucey034 · 19 Jul 2011 at 17:28

iDroid84 said:
@albert
Wait right there......... you told thm you had to format right? They should just allow you to ruse it...

@brucey034
Also this gives you a clue...............

It's my own stupid fault for purchasing the wrong product, I purchased the HD upgrade which is the upgrade for nero 10, I have nero 9.
They say they cannot refund my money unless I purchase nero 10.
Why should I have to purchase nero 10 for them to refund my £19.99 ?
Is there not a 7 day period where you are legally allowed a refund ?
It's not like I can use what I bought.

Deleted member 77746 · 19 Jul 2011 at 18:08

brucey034 said:
It's my own stupid fault for purchasing the wrong product, I purchased the HD upgrade which is the upgrade for nero 10, I have nero 9.
They say they cannot refund my money unless I purchase nero 10.
Why should I have to purchase nero 10 for them to refund my £19.99 ?
Is there not a 7 day period where you are legally allowed a refund ?
It's not like I can use what I bought.

If you havn't activated it then tell them that and they should allow you to have a refund. You may have to bite it on the bum n call it a loss since it was your mistake.

brucey034 · 19 Jul 2011 at 21:06

No joy, had yet another email from them, after me telling them I was going to contact trading standards, they will not refund my money.
I know it was my mistake, but I have learned a valuable lesson, I will never ever purchase another nero product, terrible customer service.
How come they cannot give me a refund, but if I purchase nero 10 for £49.99 they are then willing to refund my £19.99. not happy.

Philtor · 19 Jul 2011 at 21:15

What's even worse is they expect people to pay for the bloat that Nero has now become

Gizmowithatt · 20 Jul 2011 at 14:41

brucey034 said:
No joy, had yet another email from them, after me telling them I was going to contact trading standards, they will not refund my money.
I know it was my mistake, but I have learned a valuable lesson, I will never ever purchase another nero product, terrible customer service.
How come they cannot give me a refund, but if I purchase nero 10 for £49.99 they are then willing to refund my £19.99. not happy.

Miserable B****** :mad:

, glad I didn’t update to Nero 10!

brucey034 · 20 Jul 2011 at 14:50

I have uninstalled nero and installed cdburnerxp and imgburn.
Wish I had done this in the first place.
Bye bye nero you cheating robbing crooks.

Temi_D · 20 Jul 2011 at 15:41

I still use nero but not for burning, the video editing software has pretty extensive import and export options for the price. Also Nero recode is pretty good too