Asus RMA experience?

Sash

Sash

Sash

Soldato
Joined
26 Dec 2008
Posts
3,388
Location
Edinburgh
My motherboard has died. Yay i am having great luck these last two weeks lol.
I have an asus maximus formula. I bought it last year but havent registered the purchase on the asus website (yet) will asus still cover this in their returns?
What is their Rma service like? Do they replace boards quickly or upgrade like a few graphics cards companies do? Not had to RMA things for ages.

EDIT: Apparently Asus dont deal with customers and I should contact the reseller first >_>
 
Last edited:
This other place does not do the Asus Maximus Formula now, and have said if I want a replacement I will have to pay for the extra on top of the card or get one that is lower priced than the Maximus. Any ideas on what I should go for?

I need the card to have Crossfire support and at least be good enough for overclocking.

EDIT: Another question are DDR3 boards compatible with DDR2 RAM?
 
Last edited:
The board should be returned to Asus by the reseller for repair, if that is not possible they need to issue you a replacement board or a suitable alternative they cannot charge you for a replacement motherboard.
 
Asus RMA service = CRAP! know first hand, been there, done that, worn the T-shirt.

If you get the board back from Asus in less than 6 weeks it will be a sheer miracle due to the fact the motherboards go all the way back to Taiwan, a company the size of Asus should have RMA centre more locally.

Most resellers know this including OcUK & you will have to wait a mininum of 4 weeks before you can do anything about it, whoever you bought it off will either have to a) offer you the same or similar product b) your money back.

Trading standards state that 28 days it's deemed a worthy length of time to process a motherboard RMA.

Get a Gigabyte next time for reassurance, should only take a few days to RMA from Gigabytes Milton Keyes RMA depot in the UK.
 
Currently looking for a cheap motherboard to get while i wait for it to come back. Needs to be about 50pound and run a quad core extreme and a 4870x2. Any ideas? Wish i had heard of Ocuk before i went to the last place lol
 
ASUS RMA is shocking. They did have a UK office that accepted RMAs, but I think some retailers abused that so they've stopped taking RMAs from retail customers.

Any ASUS reseller should be able to RMA the board for you, although they may levy a charge for it. Only the reseller who sold it to you in the first place has to RMA it for free.

It sounds like they are trying to play on your ignorance. Just send them some form of written communication politely requesting that fix your motherboard. If they don't respond, write an old-school letter addressed to the Managing Director (you don't need his/her name) and send it recorded delivery, so you know it got there.

If they still don't RMA the board for you then contact trading standards (Consumer Direct) and they will almost certainly contact the reseller on your behalf and that's always got results for me.

If you get asked to RMA the board, just send back the bare motherboard, nothing else, as you'll not get anything but the bare board back.

This is why I won't buy anything ASUS from OcUK B-grade as you can't RMA it after the initial 14 days.

As has been stated above - if you want long-term high quality RMA service in the UK, buy Gigabyte motherboards. And to that I would add Crucial RAM and BFG graphics cards.
 
What kind of gigabytes are there? I havent really looked that hard but last time i did it was just a long string of numbers and letters and was hard to see the better ones apart from the price lol
looking to order one today (a decently priced at the lower end of 100 pound)
edit- theres a P45 board on this week only for under a 100. Is this enough. Motherboards arent my strong point lol.
Probably gonna ask for my money back from the reseller and go with ocuk lol.

Now that I am on a PC and not my phone. This is the one here: http://www.overclockers.co.uk/showproduct.php?prodid=MB-128-GI&groupid=701&catid=5&subcat=

I cant quite see if this will have everything I need. From what I have read it looks to be the thing I need, but not sure if anyone else has more experience?

I also have a Sunbeam Core Contact Cooler for my CPU which I just purchased. The Maximus Formula had a passive cooler just beside the CPU which meant it was a very tight squeeze and had to use soap and a lot of scraping of the passive cooler to get it in (this was a waste of my time as the motherboard was already dead!!)

Overclockers dont do weekend delivery? :confused:
 
Last edited:
Sorry to Hi-Jack the thread Sash, but I am in the same situation here at the moment, sent my ASUS P5E back to OcUK and current status is that its in "testing process" although I got a mail saying it was being sent back to ASUS :-( I hope to god that isn't the case as I'm loosing a good bit of work due to it, I'll prob go out and buy a replacement.

I can't believe that there is no localized RMA centre at least in Europe! I'm not a big fan of Gigabyte to be honest, although their RMA is decent I've had 3 r 4 MBs die on me while this is the 1st ASUS I've had issues with. Any one else have recommendations for a replacement?
 
If you get the board back from Asus in less than 6 weeks it will be a sheer miracle due to the fact the motherboards go all the way back to Taiwan, a company the size of Asus should have RMA centre more locally.
Click to expand...

I'm 99% sure it is in the Czech Republic these days.
 
Gonna go into my local component seller in Edinburgh and see if they have any decent mobos.
OCUK dont do Saturday delivert to Scotland and I need to prepare some things for work at the weekend.
Edinburgh seems to have a lack of good PC stores though =/
 
Asus RMA - awful

Had so much hassle over a laptop with Asus. Bought it, wouldn't charge the battery - they asked for the battery back, 6 weeks for a replacement battery, still wouldn't charge, returned the whole laptop, they replaced the motherboard and upon return, wouldn't even start with the power connected.

Returned the laptop again under RMA, they sent out a replacement one, celeron cpu and 1gb of ram, instead of a T7750 cpu & 4gb of ram that i purchase!!!!

Returned again and 4 weeks later (nearly 4 month after purchase) finally got an upgraded new laptop.

Terrible.
 
ASUS NEVER again

Hi I had a terrible experience with ASUS, I bought an Asus Rampage II Extreme Intel X58 (Not from overclockers) but it was DOA, it took 3 yes 3 months to get an replacement, great board but I would NEVER buy ASUS again.
 
Aghhhh..... ASUS!!!

I had a nightmare a couple of years back with an x800 card ( 3 year warranty boxed one ). It cost me about £300 new and it broke after something like 2.5 years... the retailer i got it from had gone bust in that time so i couldnt return it to them.

Asus simply didnt want to know, it took me about 2 weeks to actually get a reply and the reply was "goto your retailer" even though i had explicitly stated that they were no longer trading.

I got trading standards involved and eventually got refunded the £300!! result!

I got this because asus basically wanted to brush it aside and not have trading standards probe too deeply.

The guy from TS told me that Asus were under investigation for fraud/false advertising in regards to not honouring UK implied warranties.

If you sell an item in the uk and display a warranty on the packaging or inside, you have to have a system to process and honour it. Asus simply did not have a uk system ( at the time, they might have now... i wouldnt know as i refuse to buy their products now ) and they were VERY evasive when contacted.

They thought they could just slap a "3 year warranty" sticker on things and let the customer go hang if they needed help. While its true that the retailer has to deal with warranties usually, there has to be a system in place to deal with situations like mine where the retailer was no longer trading. Asus had not done this.

The system in the uk might have been improved but it put me off the company for life. They were underhand, evasive and downright rude/lying at times. Totally and utterly unprofessional.
 
Last edited:
This doesn't surprise me unfortunately. Asus have great products but you're ****** if it's not working. It's also near impossible to find support details on there own website (when I tryed a couple of years ago).
 
The best bet is Gigabyte as they seem to be the only motherboard manufacture with a UK based repair centre, We can get motherboard repaired in less that seven days in most cases.
 
Been using ASUS mobos for 7 years and they all work great, new, used, just work and work well.

Either I am just lucky, some of you are unlucky or plain doing something wrong! :p

The oldest board I have is seven years Old (P4C800-E Deluxe) and its still pumping away . . . go figure!

[edit] I did have a fan go bad on an A8N-E which was a few years old, took a few weeks to get a new fan from them, handled by a UK ASUS rep.
 
I decided to get a crappy 55pound gigabyte from my local component store for now. The pc turns on so it was defo the motherboard that was dead in my last build. Unfortunately this has cut my ram from 6gig to 4gig due to it only have two ddr2 slots.
Not too much of a problem so far as i will be getting a refund from the reseller from the asus and once everything sorted there i will return the crappy one and get a proper one.
Thanks for the advice guys. Hopefully i can actually start to enjoy my new graphics card now :)
 
You must log in or register to reply here.
Back
Top Bottom