Soldato
I must move to Edinburgh - where the computer stores lend out carpy motherboards to people who are RMAing their 'good' one. Or are you just screwing over the local guy?
Asus RMA experience?
- Thread starter Sash
- Start date
I must move to Edinburgh - where the computer stores lend out carpy motherboards to people who are RMAing their 'good' one. Or are you just screwing over the local guy?
These guys over charge for a basic motherboard. The only reason i bought it from them is because i could get the motherboard straight away. My friend went to them before to return a motherboard which he bought from them he had it for a day for his mum's pc and it died. He took it to the store with the receipt and they still charged him for the replacement...
Soldato
Amended for reality.
Thanks for clearing that up.
I describe my case, maybe it would be helpful for someone.
PURCHASE
I've bought OcUK B-grade motherboard (Asus P5N-T) and have tested it 3 months later. It was not stupid as I've bought it for further resale, so I couldn't check it during that 3 months, BTW I was using AMD platform and such checkout was impossible. Mobo was highly unstable even after my treatments, so I decided to RMA it.
WARRANTY
OcUK sells B-grade stuff as (for example) "14 days + Any additional balance of warranty remaining with the vendor of this product", so I thought they are responsible for the whole replacement procedure. No way. They are responsible within 14 days and then it's customer's matter: where, how and how much. IMHO their warranty description is a bit misleading, because '+' sign means addition to something, so if warranty in OcUK is "something", this plus gives more to *that* something - it's just logical issue. Correct warranty description should contain info: who is responsible for first 14 days *independently* on the whole *vendor's warranty*. I'd say roughly "In spite of any additional balance of warranty remaining with the vendor of this product, first 14 days is OcUK warranty". Whatever. After 14 days you have to RMA mobo on your own.
WHERE
There's a company in Scotland as I remember. They sell RMA service for 18 pounds. Simply: you buy it and then you are allowed to send them motherboard (*just* mobo, no cables, no additional stuff). Of course, you have to pay for 2nd class parcel (about 6 quids), but it's really end of expenses. So when mobo has been sent...
HOW
This 18 pounds guarantees that mobo will be sent to Asus factory (or wherever they can fix it, or replace it) and will be back in some time. Usually - about a month. Brought by a courier, in the same package you've sent it earlier.
SUMMARY
Asus gives 3 years of warranty for their mobos. Even if you don't know when it was produced, just google for release date. So if you've bought B-grade, or used mobo with no warranty - there's still your own RMA (within 3 years from release date). One RMA costs about 24 pounds. Horror starts when after second RMA you still experience bugs....
P.S.
I'll edit my post later, I have to find this company's web page first.
PURCHASE
I've bought OcUK B-grade motherboard (Asus P5N-T) and have tested it 3 months later. It was not stupid as I've bought it for further resale, so I couldn't check it during that 3 months, BTW I was using AMD platform and such checkout was impossible. Mobo was highly unstable even after my treatments, so I decided to RMA it.
WARRANTY
OcUK sells B-grade stuff as (for example) "14 days + Any additional balance of warranty remaining with the vendor of this product", so I thought they are responsible for the whole replacement procedure. No way. They are responsible within 14 days and then it's customer's matter: where, how and how much. IMHO their warranty description is a bit misleading, because '+' sign means addition to something, so if warranty in OcUK is "something", this plus gives more to *that* something - it's just logical issue. Correct warranty description should contain info: who is responsible for first 14 days *independently* on the whole *vendor's warranty*. I'd say roughly "In spite of any additional balance of warranty remaining with the vendor of this product, first 14 days is OcUK warranty". Whatever. After 14 days you have to RMA mobo on your own.
WHERE
There's a company in Scotland as I remember. They sell RMA service for 18 pounds. Simply: you buy it and then you are allowed to send them motherboard (*just* mobo, no cables, no additional stuff). Of course, you have to pay for 2nd class parcel (about 6 quids), but it's really end of expenses. So when mobo has been sent...
HOW
This 18 pounds guarantees that mobo will be sent to Asus factory (or wherever they can fix it, or replace it) and will be back in some time. Usually - about a month. Brought by a courier, in the same package you've sent it earlier.
SUMMARY
Asus gives 3 years of warranty for their mobos. Even if you don't know when it was produced, just google for release date. So if you've bought B-grade, or used mobo with no warranty - there's still your own RMA (within 3 years from release date). One RMA costs about 24 pounds. Horror starts when after second RMA you still experience bugs....
P.S.
I'll edit my post later, I have to find this company's web page first.
Sorry to bump such an old thread
I have an Asus EN9800GTX+ Dark Knight TOP
that runs at
775 Core
1180 Ram
1950 Shaders
It has started failing gputool/atitool
with the shaders at 1950 if i set them to 1890 its fine
Will i get anywhere with asus to replace this?
I cant remember where i got it
It could have been
Overclockers
****
****
*
*
One of many etc..
I have an Asus EN9800GTX+ Dark Knight TOP
that runs at
775 Core
1180 Ram
1950 Shaders
It has started failing gputool/atitool
with the shaders at 1950 if i set them to 1890 its fine
Will i get anywhere with asus to replace this?
I cant remember where i got it
It could have been
Overclockers
****
****
*
*
One of many etc..
Last edited:
All i can say Asus have been amazing with me.
Had a 1 week old ramapge 3 extreme mobo.
bent loads of pins in the socket. y how u may ask.
emailed them if they could repair it ill pay for repair.
3 weeks later got email saying it cant be repaired.
they said they will send me a brand new motherboard out and not charge me.
i was gobsmacked. first time i ever sent anything to asus and they did me proud.
i will always buy asus now. but thats just me.
Had a 1 week old ramapge 3 extreme mobo.
bent loads of pins in the socket. y how u may ask.
emailed them if they could repair it ill pay for repair.
3 weeks later got email saying it cant be repaired.
they said they will send me a brand new motherboard out and not charge me.
i was gobsmacked. first time i ever sent anything to asus and they did me proud.
i will always buy asus now. but thats just me.Thats why i buy Gigabyte every time , even if Asus were slightly better boards still Guigabyte for me, my first 5 Mobo's were Asus then i had to rma a striker extreme , it was away 4 weeks, had to send it to Holland if i remember correctly , anyway as has already been said Gigabyte is here in Milton Keynes and there RMA is second to none, I bent a pin in the socket of my last Mobo and turn around was 4 days including postage, all that it cost me was Royal Mail Special one way !
Soldato
Motherboard turnaround for Asus motherboards is supposed to be around 5 working days now, the boards go to Scotland? Creative Computing I think it is.
Graphics Cards are a total different story, I did some research and RMA is based in the Czech Republic, some people have had them returned after 2 weeks, some people waiting over 3 months without success!!
http://www.xtremesystems.org/forums/showthread.php?t=227972
Graphics Cards are a total different story, I did some research and RMA is based in the Czech Republic, some people have had them returned after 2 weeks, some people waiting over 3 months without success!!
http://www.xtremesystems.org/forums/showthread.php?t=227972