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ASUS TUF 4080 - Black Screen Crashes

Insanity

Insanity

Insanity

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Joined
5 Jun 2005
Posts
1,753
Location
Tasmania (Australia)
Hey all, sorry this is a big long winded.

As the title says. Recently (in the last week) I have been getting seemingly random black screen crashes. This has happened mid-game, with mild desktop use and at idle. There seems to be no obvious reason for it.

I hadn't had any of these crashes with I was running my 2070 Super OC, but in the last month upgraded to the 4080 and a Thermaltake GF 1350watt PSU. But even so, it had been fine for a good few weeks.

The crashes result in the following:

- Black screen (monitor loses sync) and everthing freezes including iCue lightning effects - Have to force shutdown
- Black screen (monitor loses sync) and everthing freezes including iCue lightning effects and fans ramp to 100% - Have to force shutdown
- Black screen (monitor loses sync). Sound plays in the background. iCue lightning effects keep running - Have to force shutdown
- Black screen (monitor loses sync). This happened once during normal shutdown. Had to force it to shut down.

I had some iCue errors in Event Viewer, but updating iCue cleared those.

I have reseated the video card and power cable (Running on single 600watt rail)

I have run 'sfc /scannow' which found some errors but fixed them, and they haven't shown up since.

I have run a bunch of health check commands through PowerShell and they found no issues.

I have reinstalled current drivers (546.01) - Haven't tried a previous set yet.

I made sure Windows10 is up to date.


This setup had been running absolutely fine for about 2 weeks, it all started going pear-shaped after installing MW3 and the relevant updates for that, but I'm not 100% sure that's the cause.


Event Viewer shows the following errors that seem to lead up to the crash:

Error: "The description for Event ID 0 from source nvlddmkm cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer." There's a buttload of these, but they don't always show up pre-crash.
Error: "The server Windows.Gaming.GameBar.PresenceServer.Internal.PresenceWriter did not register with DCOM within the required timeout." Usually get a few of these
Warning: "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID {2593F8B9-4EAF-457C-B68A-50F6B8EA6B54} and APPID {15C20B67-12E7-4BB6-92BB-7AFF07997402}" Usually heaps of these

And there's been a couple of random others that didn't seem relevant.

CPU and GPU temps are fine.


I'm at a loss. :(
 
Are you motherboard drivers up to date (from the manufacturers website)?
It might also be worth ensuring you have the latest BIOS - but I wouldn't want to install it while it randomly crashes. Can you put the old card back in?
Can you boot into safe mode and see if the system is able to remain stable?
 
Is it only happening in MW3? Was this a fresh windows build? If it wasn't, what was the GPU previously installed? If it's happening in Windows as well, have you tried running in safe mode for a while?
 
Be aware of what else you have running that you might not consider to be affecting this.
For example I have recently needed to stop using the Logitech hub due to issues with certain games and my 4080.
I have also just bought a decent DP cable, decent as in its spec and other ratings than necessarily costing a lot. Running at 4k and up to 144hz, I wish, I reckon that can help. Keeping it under 2m in length is preferred, it seems.

I have stopped using my vertical mount kit as well

Have you monitored the card whilst GPUz sensors are active..?
What resolution and refresh rate are you using?
Perhaps the icue software could be prevented loading to eliminate that?

Those event type errors are suggestive of something more going on tho.?
 
Last edited:
darkblade said:
Most of your questions can be answered by reading his original post.
Click to expand...
:confused: Granted I missed that the previous card was a 2070 but don't think the other questions were answered in the original post.

They it started going wrong after installing MW3. Doesn't say this is the only game they play, so would be interested to understand if the issue is replicated when playing other games (or stressing the GPU with a looping benchmark) or its just isolated to MW3 only.

No indication that its a clean Windows 10 install either.
 
GuruJockStrap said:
:confused: Granted I missed that the previous card was a 2070 but don't think the other questions were answered in the original post.

They it started going wrong after installing MW3. Doesn't say this is the only game they play, so would be interested to understand if the issue is replicated when playing other games (or stressing the GPU with a looping benchmark) or its just isolated to MW3 only.

No indication that its a clean Windows 10 install either.
Click to expand...
Third time lucky then.... 2nd paragraph, "This has happened mid-game, with mild desktop use and at idle."

So, crashing when idle tends to point to a driver or hardware issue.
 
Vimes said:
I have also just bought a decent DP cable, decent as in its spec and other ratings than necessarily costing a lot. Running at 4k and up to 144hz, I wish, I reckon that can help. Keeping it under 2m in length is preferred, it seems.

Those event type errors are suggestive of something more going on tho.?
Click to expand...
While it is deffo worth having a decent DP cable, the cable itself will not cause a crash.
The event messages are unlikely to be related. Due to the abrupt nature of the crash, the event log is highly unlikely to have been written to.

Best approach will be to start reversing the recent changes. Uninstalling MW3.
But henson0115's suggestion to do a complete Nvidia driver uninstall with DDU, and re-installing, is worth a shot.
 
darkblade said:
While it is deffo worth having a decent DP cable, the cable itself will not cause a crash.
Click to expand...
Insanity said:
- Black screen (monitor loses sync). Sound plays in the background. iCue lightning effects keep running - Have to force shutdown
Click to expand...
While it might not cause a crash, a cable can lose signal with the system still running-causing black screens.
 
There's two recent threads now with issues running W10 on AMD and now Nv, it could be unrelated but there may have been a W10 OS update which may be the cause.
 
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tommybhoy said:
While it might not cause a crash, a cable can lose signal with the system still running-causing black screens.
Click to expand...

Indeed, there could, maybe unlikely, more than one thing occurring here. For me an appropriate cable stopped the seemingly random black screen type glitches. Perhaps exacerbated due to running at 4k and using 144hz. The previous, perhaps inadequate, cable was at least under 2m in length.
 
tommybhoy said:
While it might not cause a crash, a cable can lose signal with the system still running-causing black screens.
Click to expand...
True, but then we have:
- Black screen (monitor loses sync) and everthing freezes including iCue lightning effects and fans ramp to 100% - Have to force shutdown

Which suggests it's not just a display issue.
However, OP has updated iCue.

@Insanity since updating iCue, has your machine frozen, or is it just the display going blank?

Do you have another cable just to eliminate that as a cause?
When you next get a screen blank issue - try powering off the screen, disconnecting and reconnecting the cable, and then powering the screen back on. If you get an image back, it's either the cable (cheapest thing to fix!) or there is a potential hardware issue with the card - in which case you could try another port on the card.
 
Thanks for all the replies.

Just to fill in a few blanks...

- Machine has locked up since updating iCue, I just haven't had any iCue errors in Event Viewer
- Currently MW3 is about all I have time to play and yes it started after the install of it. However, I had previously been playing MW2 and the MW3 Beta with no issues.
- Reinstalling the old card isn't an option. It's long gone
- Can't remember where my DP cable came from. May have come with my monitor. But I've been using it for years without issue.
- Board drivers are as up to date as a near 4 year old board can be.

Thus far I have:

- Updated the motherboard BIOS (I was only 3 revisions behind :cry:).
- Fully uninstalled the videocard drivers again, and made sure to do a clean reinstall. Didn't use DDU, actually forgot it was a thing. If the crashing keeps happening I'll go through the process again using this.
- Turned off Game Bar. Uninstalling is greyed out. I don't even know what the hell it is or where it came from. Might have been from a Windows update that snuck under the radar
- Also got rid of Armoury Crate services to make sure they weren't conflicting with iCue as they had done in the past, but nothing that caused a crash. It pains me to have the TUF emblem cycling rainbow colors. :(

This was all done last night, and fingers crossed, no crashes yet. Will keep you updated!
 
Have you tried to uninstall iCue to see if that might be causing an issue?

Also this could be your issue:

I have reseated the video card and power cable (Running on single 600watt rail)
 
Last edited:
opethdisciple said:
Have you tried to uninstall iCue to see if that might be causing an issue?

Also this could be your issue:

I have reseated the video card and power cable (Running on single 600watt rail)
Click to expand...
Haven't uninstalled iCue, and I would have thought the PCie5 rail would have been fine. Could be wrong. Doesn't really explain why it was fine for weeks though.
 
I can tomorrow, currently at work. Although it's not much to look at, just a single cable running from the card, through the rubber bung in the case and into the PSU.

I've sat there and wiggled the cable while it's running and couldn't get it to crash. The cable/plug isn't getting hot either so I assume it's making good contact.
 
Last edited:
opethdisciple said:
Please post some pics if you can explaining how it is cabled up to the PSU.
Click to expand...

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Looks like you might be on to something.

After all the messing around the other night with drivers and BIOS updates and such I thought I had it sorted. No crashes randomly or under load, all was sweet. That was until this morning when I put my side panel back on. Welcome back black screen crashes.

By the looks of it, my side panel is resting against the power cable ever so slightly and I've been reading about black screen crashes when the power cable is bent.

I'm gonna see how it goes over the next couple of days with the panel off, and then most likely order a right angle adaptor.
 
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