ASUS UK RMA farce! Do NOT order ASUS motherboards?

tamzzy said:
you do realise that most have avoided the 225V because it is buggy? lol
it's only the 225V r3 (and the 226V) that the issues have mostly been addressed
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Yes I remembered read about it.

Asus TUF GAMING Z790-PLUS WIFI product page did not mentioned what chipset it used but download section has ethernet driver for 225V and 226V. I had no idea which one it used until I installed motherboard and downloaded and installed driver at Windows 11 post setup. Later I found it used 225V R3 so I goggled it found issues have mostly been addressed since V3 was used in Z690 2 years ago.
 
faceman123 said:
thanks for this - was going to order a x870E, was considering the ASUS PRO art i guess not anymore.
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No idea about support but to avoid much of the pcie lane sharing shenanigans of x870e, go asrock. Or for x870 non E msi tomahawk.

Had to do a TONNE of research to figure out what was actually going on in all of these boards
 
Sad to see...I remember a good few years ago that they used to advertise ultra quick UK 48hrs RMA turn around on here.

Used to use Asus for everything until about 2018 and then moved over to Gigabyte. RMA was painless for me on a 2080Ti so I continue to use them for boards and GPU.
 
BUDFORCE said:
Just don't order Asus motherboards at all.
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All my ASUS motherboards since 2001 I remembered:

ASUS A7V333 - VIA KT333 chipset
ASUS A8N-E - Nvidia nForce4 Ultra chipset
ASUS M3N72-D - Nvidia nForce 750a SLI chipset
ASUS P8Z77-V - Intel Z77 chipset
ASUS TUF GAMING Z790-PLUS WIFI - Intel Z790 chipset
ASUS ROG STRIX Z790-E GAMING WIFI II - Intel Z790 chipset

NONE OF IT HAD FAILED! :cool:
 
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AthlonXP1800 said:
I have to disagreed with you.

ASUS have been good for many many years. The brand is very strong.

In 2022 ASUS had 59% motherboard marketshare worldwide.
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The power of marketing is very strong. That's what I'm talking about, they are just a name. People latch on to the RoG thing and throw money at it.
Why make a great product, when you can sell any old rubbish?
 
AthlonXP1800 said:
All my ASUS motherboards since 2001 I remembered:

ASUS A7V333 - VIA KT333 chipset
ASUS A8N-E - Nvidia nForce4 Ultra chipset
ASUS M3N72-D - Nvidia nForce 750a SLI chipset
ASUS P8Z77-V - Intel Z77 chipset
ASUS TUF GAMING Z790-PLUS WIFI - Intel Z790 chipset
ASUS ROG STRIX Z790-E GAMING WIFI II - Intel Z790 chipset

NONE OF IT HAD FAILED! :cool:
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I've had several Asus boards fail.
 
To be honest, if there was another motherboard maker that would compete with the Asus Proart motherboards and NOT charge an extra on top (of what Asus already charges) I would totally switch. But given for the X670E and the X870E there was no other board that was competing with the onboard stuff at a price that was not extortionate (to largely pay for brand or RGB), Asus remains the motherboard maker I stuck with.
 
henson0115 said:
they all have issues lets be real, but asus are the worst when it comes to RMA's and always have been.
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Annoyingly one of the few that do exchange at the door but that isn't meaningful when they often just swap for a ropey refurb that likely has problems. It isn't like you can blame the company Asus use to do RMAs as depending on product different companies are used and/or they've changed companies and people talk of the same issues in other regions.

Thing which bothers me most is they are happy to badge things up as premium products and charge people premium prices but don't have enough faith in their premium products to stand behind them with a premium service if/when it comes down to Asus they'll happily replace a recently purchased expensive product with someone else's tatty return which may or may not have some degree of refurbishment done.
 
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