ASUS UK RMA farce! Do NOT order ASUS motherboards?

Nelly

Nelly

Nelly

Soldato
Joined
19 Dec 2003
Posts
7,318
Location
Grimsby, UK
Check this video out, motherboard ended up sent to Czech Republic for repair . . . . 6 times! Anything can be good if it doesn't fail, but once it does, kiss your Asus Strix premium tax in the bin.

Broken pins returned back to the customer with first RMA!

 
Last edited:
Rroff said:
Great to see things have moved on since I took a hammer to a Asus Striker board in around 2006 or so due to similar experiences.
Click to expand...

To be fair those nforce chipsets were flaky as hell at the best of times haha
 
rare said:
To be fair those nforce chipsets were flaky as hell at the best of times haha
Click to expand...

Wasn't the nForce chipset which was the problem - though they weren't the best. There was various issues like any board flex at all eventually popping the south-bridge off the solder pads, DRAM sockets degrading, etc. and then Asus being a shower of just sending back boards just as faulty as a replacement and/or even the wrong product - so eventually I just took a hammer to the latest return and moved on, won't touch Asus again:

E6VrHM7.png


As I've mentioned a few times before had a similar issue with an Asus 8800GT which had the wrong chip on the board - eventually OcUK just sent me a new GPU of a different brand to sort it as Asus were absolutely totally useless, and then the final nail was the shambles with the original ROG Swift G-Sync monitor where they were just sending back other customer's just as faulty returns round-robin style until eventually they ran out and had to send me a new one which unfortunately died as well a few months later.
 
Last edited:
An eye opener since Asus are my preferred brand of motherboard. Tho to be fair when there was an issue with the P67? Mobos mine was sorted withing a few weeks.
 
What turns me off even more about Asus is that here is a company that thinks that printing "FOR THOSE WHO DARE" all over their motherboards is a good idea. At least with LED's you can turn them off.
 
I was actually considering going back to Asus on AM5, been with MSI and had a few minor issues with Killer networking. Is it really that bad?
 
Emlyn_Dewar said:
Asus haven't been good for many many years. Just a name now. :(
Click to expand...
I have to disagreed with you.

ASUS have been good for many many years. The brand is very strong.

In 2022 ASUS had 59% motherboard marketshare worldwide.

Best Tech Brands of 2022: HWM+HWZ.com Tech Awards Readers' Choice Results

Did you vote in our polls among more than 13,000 respondents? Find out if your favourite brand won as we share the full results for the best tech brands in Singapore!
www.hardwarezone.com.sg www.hardwarezone.com.sg
 
AthlonXP1800 said:
I have to disagreed with you.

ASUS have been good for many many years. The brand is very strong.

In 2022 ASUS had 59% motherboard marketshare worldwide.

Best Tech Brands of 2022: HWM+HWZ.com Tech Awards Readers' Choice Results

Did you vote in our polls among more than 13,000 respondents? Find out if your favourite brand won as we share the full results for the best tech brands in Singapore!
www.hardwarezone.com.sg www.hardwarezone.com.sg
Click to expand...

It just means people are sheep and easily led by marketing, not that their products are good

A lot of people buy Nescafé instant coffee in the supermarket, have you tried it?
 
The_Arbiter said:
Worst brand there is, highest prices but mediocre quality.



The problem right there.
Click to expand...
Wrong!

When my sister and I agreed with budget to build my niece desktop PC back in November 2024, I had a looked at all Z790 motherboards listed on parts website, cheapest was ASRock with crap Realtek ethernet with crap drivers but had no wifi, I dont want to have mediocre quality Realtek ethernet with poor networking signals. A few down on list was Gigabyte with 3 M2 slots and crap Realtek ethernet but still no wifi, I finally nailed down with Asus TUF GAMING Z790-PLUS WIFI at bargain £170 price with 4 M2 slots and Intel 225V ethernet that give best networking signal and better driver that is superior to Realtek ethernet drivers plus it has Intel Wifi 6E which my niece need to access Wifi from her bedroom to router downstair in living room.

I was very impressed with Asus TUF GAMING Z790-PLUS WIFI after tested for a week, the motherboard is not mediocre quality but high quality and wifi signal was fantastic 3 bars, much better than crap Realtek wifi signal gave me just 1 bar when I was in kitchen with Linx 10 tablet 10 years ago.
 
Last edited:
BUDFORCE said:
It just means people are sheep and easily led by marketing, not that their products are good

A lot of people buy Nescafé instant coffee in the supermarket, have you tried it?
Click to expand...

Most people are brand loyal and buy on reputation. They won't figure in warranty until they have to deal with it themselves.

I know the reputation of Asus RMA, yet it doesn't scare me away completely. Fact is that most electronic stuff rarely fails these days and when it does it either fails in the first year, or when you have completely lost interest in it. The shop deal with the first year, so the majority of people will never encounter Asus Service.

Having said that, I am also an ex Gigabyte customer so I know how good they are in the UK.

faceman123 said:
thanks for this - was going to order a x870E, was considering the ASUS PRO art i guess not anymore.
Click to expand...

I've been considering one of those! Their RMA doesn't scare me away, but their prices do! I will probably get a Gigabyte Aorus just because they are better value even though the I/O is not as highly spec'd as the ProArt.
 
You must log in or register to reply here.
Back
Top Bottom