ASUS UK RMA farce! Do NOT order ASUS motherboards?

ATIorNvidia said:
How are people still buying Asus boards?
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AthlonXP1800 said:
ASUS is number 1 and the most popular motherboard manufacturer in the world
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Rroff said:
Annoyingly one of the few that do exchange at the door but that isn't meaningful when they often just swap for a ropey refurb that likely has problems. It isn't like you can blame the company Asus use to do RMAs as depending on product different companies are used and/or they've changed companies and people talk of the same issues in other regions.

Thing which bothers me most is they are happy to badge things up as premium products and charge people premium prices but don't have enough faith in their premium products to stand behind them with a premium service if/when it comes down to Asus they'll happily replace a recently purchased expensive product with someone else's tatty return which may or may not have some degree of refurbishment done.
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i cant say ive ever experienced ASUS doing a door exchange and I've dealt with there rma many times in the past, on most occasions you have to get past the
obstacles put up by the support team first to get to door exchange and that's the biggest problem. on 3 occasions ive had them tell me the serial number for the board is from some other country and they cant process it, so the shop took over for me. to be honest does it stop me buying asus when i need to, no not really as in most cases the shop you buy from will help especially if you buy from somewhere like ocuk. ocuk recently sorted an rma for phanteks for me, where a phanteks psu was not providing the correct voltage on all of the rails, phanteks wouldnt deal with it due to being in the usa, ocuk took over and gave me a refund and thats 6 years after buying the thing. however ive had many good experiences with phanteks for other things on rma, so its like anything as long as you have a backup plan its all good.
 
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henson0115 said:
i cant say ive ever experienced ASUS doing a door exchange and I've dealt with there rma many times in the past, on most occasions you have to get past the
obstacles put up by the support team first to get to door exchange and that's the biggest problem. on 3 occasions ive had them tell me the serial number for the board is from some other country and they cant process it, so the shop took over for me. to be honest does it stop me buying asus when i need to, no not really as in most cases the shop you buy from will help especially if you buy from somewhere like ocuk. ocuk recently sorted an rma for phanteks for me, where a phanteks psu was not providing the correct voltage on all of the rails, phanteks wouldnt deal with it due to being in the usa, ocuk took over and gave me a refund and thats 6 years after buying the thing. however ive had many good experiences with phanteks for other things on rma, so its like anything as long as you have a backup plan its all good.
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Depends on product and if they plan to examine/fix or not - monitor has always been a doorstep exchange in my experience, stuff like laptops usually not, etc.
 
Rroff said:
Depends on product and if they plan to examine/fix or not - monitor has always been a doorstep exchange in my experience, stuff like laptops usually not, etc.
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ah fair enough its not doorstop exchange or atleast i didnt get to that stage with any boards :D, no asus monitor for me so wouldnt know :P
 
Thankfully i have not had to RMA many things, but i always thought you returned the item to the retailer not the manufacturer.

Think i have only had one Asus motherboard and it was one of the best boards i have used, was a Maximus V Gene i got off the MM.
 
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