Audi warranty denial....

fezster said:
Assuming this is the Ghost product installed, pretty clear cut in terms of their position on this:

https://www.sasmobile.co.uk/tech-details/Autowatch-Ghost-FAQs




First step is for Audi to make categorically clear that they are voiding the warranty because of the Ghost. Second step is to use that as a stick to get the Ghost manufacturer to prove otherwise (given their stated claims).
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Edit*

Isn't that just an independent dealer/installer of Ghost? If the OP got it installed by them then i think he has a good chance with this, but if not it is probably irrelevant .
 
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fezster said:
Assuming this is the Ghost product installed, pretty clear cut in terms of their position on this:

https://www.sasmobile.co.uk/tech-details/Autowatch-Ghost-FAQs




First step is for Audi to make categorically clear that they are voiding the warranty because of the Ghost. Second step is to use that as a stick to get the Ghost manufacturer to prove otherwise (given their stated claims).
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You're quoting an installer there, not the manufacturer.
 
That's a bit strange for an installer to claim that it won't void warranty, surely you would need authorisation/backing from the manufacturer to make that claim.

If Audi will state that the aftermarket modification has voided the warranty, and the installer has put a claim on their services saying that it won't void warranty, that opens them up to HUGE legal repercussions.
 
I guess this means the OP should definitely check the FAQS/TERMS with who he had it installed by. Maybe they have a similar promise.
 
fezster said:
You're both right. Their main website is pretty dire - cant find anything about maintaining warranty: https://autowatch.co.uk/
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I looked the other day when the OP mentioned it and couldn't find anything regarding warranty status. Which would normally insinuate that it isn't guaranteed to not void your warranty, although for obvious reasons they won't explicitly state that because they would likely lose a lot of business.

Afterall, who is going to buy your product if you state that it voids all warranties.
 
The fact they say chopping holes in the bodywork to install parking sensors won't invalidate warranty sounds pretty suspect. I imagine no manufacturer is going to honour their bodywork warranty after that's been done by a third party.
 
tom_e said:
The fact they say chopping holes in the bodywork to install parking sensors won't invalidate warranty sounds pretty suspect. I imagine no manufacturer is going to honour their bodywork warranty after that's been done by a third party.
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dont know about that when we ran our company we used to do the fitments on most new vehicles often for the main dealers sometimes at there premises and sometimes at ours as well as mobile at the customers. never had a problem under warranty when drilling for either front or rear sensors.

but one thing i always had and made sure of was flipping excellent company insurance just in case.

as said before the problem here is the dealer not specifying that it is the ghost product at fault, if you can get it in writing that he says that it was the cause, then you have a chance to progress. it does sound like , they are just blaming the first thing they notice .

they would be better to explain what the actual problem is with the vehicle but they cant because they dont know, it really is a poor show from a company like audi.

they are just saying its not a factory accessory so warranty void, ok so next step get it away from them to cut out any further bills find a specialist to report and go after the culprits with the report.

if it was me once the fault was sorted i would be looking for another dealer/or different vehicle.
 
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tom_e said:
The fact they say chopping holes in the bodywork to install parking sensors won't invalidate warranty sounds pretty suspect. I imagine no manufacturer is going to honour their bodywork warranty after that's been done by a third party.
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Parking sensors surely go into the plastic bumpers and nowhere near the metalwork covered by the corrosion warranty?
 
WJA96 said:
They won’t install anything not on the Audi UK menu. So they won’t install a Ghost. They have their own Tracker product but it’s just a tracker.
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OK. I think you need to prove that its the ghost installers fault. I suspect you'll just have to live with it because neither are going to claim responsibility.

I have had nothing but pretty bad experiences with dealers I stopped using them a long time ago.
 
[TW]Fox said:
Parking sensors surely go into the plastic bumpers and nowhere near the metalwork covered by the corrosion warranty?
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He said bodywork warranty not corrosion warranty. Or in other generic terms, paintwork warranty.

My colleagues DBS just had a 4.5k respray due to a slight bubble on the plastic bumper, presumably due to an issue that occurred during preparation.
 
Has Audi actually said it's the ghost though?

I said right at the start of this thread the OP needs to find out the reason why Audi has invalidated the warranty. You simply can't move forward until you do.....unless you pay up and forget the warranty.

Last I heard it was all ifs buts and maybes.
 
I'm waiting for the RAC to come back to me. I'm going to give them a call on Monday to see if they have a response for me. Meanwhile the car remains at the dealership...
 
You remove the car from the dealership. The ghost is removed. Independent garage fixes your issues. What if you have another issue? Will Audi reject that claim too with them knowing you had a ghost installed in the past? Is it time to get it fixed and hand back?
 
Can only feel your pain OP, I hope you get it sorted without dire financial consequences to you.
It's all rather daft, and general cop out attitude we have come to expect these days, where common sense never prevails.
 
I’d stick this into What Car or some other journal who likes to represent the reader v the manufacturer. At the moment all I see is an insurer doing their best to get out of paying and in doing so setting a precedent that someone has probably challenged before.
 
I'd follow the below advice (regardless of what happens with RAC). Right now, you should be holding the manufacturer to account for not honouring the warranty and put the onus on them to provide a valid reason. The RAC conversation may be important, if their negligence turns out to be at fault, so have that in parallel (dont rely solely on it).

https://www.which.co.uk/consumer-ri...ty-company-won-t-pay-for-repairs-at9Wy1X9cEeN

If the warranty provider doesn’t give a good reason for refusing the claim or doesn’t respond to you at all, get quotes for carrying out the work.

Send these to the warranty provider explaining that if it continues to refuse to carry out the work, you'll claim the cost back from them of having the work carried out.

If the warranty company is refusing to pay up for something that is clearly covered then it'll be in breach of contract.

You can claim the cost of getting a third party to carry out the work.

But you will need to have given the warranty company every chance to change its mind and carry out the work and let it know that you will seek the repair costs from it if it continues to refuse.
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