Average Wage for IT Support Job

[anything I don't mind]

Private Sector

Provide desktop support to multiple offices (London, South Africa, Netherlands)
Administrate and maintain the domain
Administrate Exchange
Build new servers if needed
Travel to offices around the UK (London, Croydon, Southend)
Manage backups of NAS.

at least £25k

but i wouldn't do that for less £27, but i do far less than that for my salary. Over £30 in the city of london for that easy.

depending hours, responsibility, benefits included etc.

 

[jamief]

Our IT support guy is on ~32k. He has 3 years experience and has been with the company for those 3 years.

I personally think he is overpaid (he earns more than the majority of the web developers who also have 3+ years experience!)

The thing that always surprises me is that support can be done by a lot of developers (indeed, in small companies, developers often dual role), whereas I don't know any support people that can do the slightest bit of development work!

 

[anything I don't mind]

they do exist, i know basics of programming and databases. i know php

i can CHMOD! lol

i know how programming works and can understand basic code of multiple langs.

just could not work our arrays, can do ifs and elses, loops and such, but arrays i could never do in vb when i was learning years ago.

but then again, some devs phone me up asking how to do the most basic outlook things, like how to add someone elses calendar for example...

 

[redeye_uk]

The thing that always surprises me is that support can be done by a lot of developers (indeed, in small companies, developers often dual role), whereas I don't know any support people that can do the slightest bit of development work!

but then again, some devs phone me up asking how to do the most basic outlook things, like how to add someone elses calendar for example...

Pretty much how it goes at my company. Support guy mainly just looks after networks and servers. Most support issues/solutions are just a quick google away and are handled by the developers themselves

 

[Spike_UK]

The thing that always surprises me is that support can be done by a lot of developers (indeed, in small companies, developers often dual role), whereas I don't know any support people that can do the slightest bit of development work!

I can do both. I'm 3rd Line + Desktop and Systems Admin, but if our Developer guy is off on Holiday I can do his job. It'll take me twice as long as it would him, but I can still do it.

 

[LEK-89]

When I worked at the High school I used to work at, I was only on £12,700 a year - doing 32 hrs/week. At the time there was also a techie who only worked part time for 2 days a week while he studied at college and he was on £5,500 ish a year and that is why I only got £12,700 as the school could not afford to pay me a full 18K wage and still pay him £5,500 a year. If he was not there I would have been on the full 18K, he did start working there before I did though.

Liam

 

[Bleek]

PM's in the Public Sector around here (East Midlands) are on 35-40k. Don't forget the Public Sector pays less (I'm about 10k behind the average for my job but prefer working conditions in the Public Sector).

You mean it's easier than being pushed to do the job properly in the real world?





























Don't bite, I'm just kidding.

 

[Pants]

I'm currently doing 50% support and 50% development (asp.net / sql / ssis etc). My target is 20% support within the next few months.

I'm on 21K at the moment because i'm still a junior developer. The rest are on about 30K. And the senior developers are about 34K.

Not sure if I should be asking for a payrise - been on the team nearly a year now.

 

[Xez]

I'd say at least £20k.

Oh I wish.. I do all of that and I don't get anywhere close to that!

 

[mk1_salami]

If it helps, the wages for NHS Fife:

Desktop Support (2nd line) is £21-26k
Technical Support (3rd line) is £25 - 31k

 

[Spike_UK]

3rd Line ICT Support / Desktop and Systems Administrator in a Private Boys School - £28k

I started there as 1st Line on £21k

 

[VeNT]

£16,500

guessing band 3 point 3-4?
HNS has IT Support (Servicedesk 1/2) as Band 3.

 

[Ev0]

Private Sector

Provide desktop support to multiple offices (London, South Africa, Netherlands)

First or second line? Locations not too an important factor when thinking about the salary for this job imho.

Administrate and maintain the domain

Do you mean admin within ad users and computers, account admin, or actually managing the domain infrastructure? Not knocking you but from experience (I know as I've done it in the past!) a lot of the time all this means is you add people to groups and reset passwords

Administrate Exchange

See above, do you do the basic mailbox management or actually manage the exchange infrastructure?

Build new servers if needed

This one seems a little odd and doesn't really fit with the rest of the role to me. Do you just whack an image/os on and hand over or do everything?

Travel to offices around the UK (London, Croydon, Southend)

This is another one that wouldn't really matter for the salary imho.

Manage backups of NAS.

Do you create the backup strategy, troubleshoot, verify/test etc or just change tapes?

I'm not intentionally being an arse if it comes across that way, just it makes a big difference between a 15k job and a 25k job The guys at my place who do the admin side of all that start on around 20k.

PM's in the Public Sector around here (East Midlands) are on 35-40k. Don't forget the Public Sector pays less (I'm about 10k behind the average for my job but prefer working conditions in the Public Sector).

Personally don't agree that public sector pays less, you can't really say that for all jobs. I'd say I'm paid more in my public sector role that I would be if I was private That's the reason I changed jobs, they offered me a lot more money

And after all that personally I'd say a firsty line desktop support person who does basic admin and troubleshooting would be on around 16-20k depending on the company, but location plays a huge part.

My wife is first line, it's her first IT job, and whilst not wanting to say exactly what her pay is it's above the range I stated (private co, I think they pay some people there too much and some not enough!).

 

[dowie]

"IT Support Job" is very ambiguous

^^^ this tbh...

there are any number of different roles which fall under the umbrella of "IT support" and can pay anywhere from say 12k to a six figure sum

 

[Lanz]

Public sector pays better than many Private nowadays, people in our place (uni) are on silly money. Technicians/Helpdesk 28-35K, Wintel/Unix Specialists, 40-50K

 

[dowie]

Public sector pays better than many Private nowadays, people in our place (uni) are on silly money. Technicians/Helpdesk 28-35K, Wintel/Unix Specialists, 40-50K

dunno - seems about on a par with where I work (private company)

I work for a mid sized software house and our 1st line techies get about 40k basic + 10-15k shift + a bonus

they're nothing special tbh.. just a bit of unix, SQL and general techie stuff then the rest is all specific to the application which they learn on the job

 

[Casdawer]

First or second line? Locations not too an important factor when thinking about the salary for this job imho.

Both.

Do you mean admin within ad users and computers, account admin, or actually managing the domain infrastructure? Not knocking you but from experience (I know as I've done it in the past!) a lot of the time all this means is you add people to groups and reset passwords

I create user accounts, groups, login scripts etc..

I keep all the machines in the domain upto date with WSUS and AV.

See above, do you do the basic mailbox management or actually manage the exchange infrastructure?

I setup new mailboxs, public folders, alter policies if needed. Track emails and resolve mail flow problems.

This one seems a little odd and doesn't really fit with the rest of the role to me. Do you just whack an image/os on and hand over or do everything?

Depends if it's an ESX server or not

Most of the time it's install the OS and then add what ever role it needs (Printer Server, File Server etc), make sure it's up to date and has all the required components and then deploy.

Do you create the backup strategy, troubleshoot, verify/test etc or just change tapes?

Yes to all those questions.

I'm not intentionally being an arse if it comes across that way, just it makes a big difference between a 15k job and a 25k job The guys at my place who do the admin side of all that start on around 20k.

No problem, best to make things clearer

 

[HangTime]

www.itjobswatch.co.uk

Sounds like you have a fantastic boss, not only does he seem to want to push for a raise on your behalf, he's also letting you supply the evidence.

Where I work market rates and even internal comparisons are irrelevant; either you've been there an age and get paid a fortune, or have joined in recent years and get paid as little as they can get away with.

 

[[TW]Fox]

at least £25k

but i wouldn't do that for less £27

What!? £27k a year for DESKTOP SUPPORT!? Come on guys lets be reasonable, he's not an enterprise level server tech is he? Desktop support with some exchange, its not £27k a year territory. Probably more than £16k, £18k sounds about fair.

 

[Rwac]

What!? £27k a year for DESKTOP SUPPORT!? Come on guys lets be reasonable, he's not an enterprise level server tech is he? Desktop support with some exchange, its not £27k a year territory. Probably more than £16k, £18k sounds about fair.

Security cleared shift workers doing Desktop support can get 30-40k doing shift work.

It's a mad world