Bad meetings at work
- Thread starter AmDaMan
- Start date
Not really annoyed.
just dont feel especially involved in the thread when ive no idea what half of the posts mean =)
2 pages later people are still using these shortenings with little care for explaining the meanings behind them. There's always google, but i shouldnt have to
just dont feel especially involved in the thread when ive no idea what half of the posts mean =)
2 pages later people are still using these shortenings with little care for explaining the meanings behind them. There's always google, but i shouldnt have to
Soldato
- Joined
- 15 Mar 2010
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- 11,605
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- Bucks
CI - criminal investigtor
SD - standard definition
CMDB - Command module door buffer
SDM - squad death match.
Hope that helps everyone!
(no idea)
SD - standard definition
CMDB - Command module door buffer
SDM - squad death match.
Hope that helps everyone!
(no idea)
Soldato
- Joined
- 22 Feb 2010
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- 5,324
- Location
- Southampton
CI - config item
SD - service desk
CMDB - configuration management database
SDM - service delivery manager?
just been in a 3 hour meeting about user guide formating
kill me now!
also ITIL has been on my yearly personal objectives plan for the last 5 years!
too busy doing actual work lol
SD - service desk
CMDB - configuration management database
SDM - service delivery manager?
just been in a 3 hour meeting about user guide formating
kill me now!
also ITIL has been on my yearly personal objectives plan for the last 5 years!
too busy doing actual work lol
I LOL'd at your post mate, I'd have wanted to hit someone! I've done a fair bit of CMDB development work for some companies in the past and I have always been shocked at the number of stupid CI's some places use - does my head in!!! Fully on your side here mate!
Soldato
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- 16 Nov 2010
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- Swimming in a lake
So true! All the worst meetings have 15 different acronyms which you only know half of, and don't want to appear too stupid and ask!
kd
Apologies, I thought being a computer forum ITIL would be a household name
I know it's not the right attitude giving up but I'm just a contractor and it's not my place to be changing things really, I put the suggestions across. The issue is that the wrong audience were in the meeting, a service delivery manager would have been on the same page but were no shows.
It's often difficult to change these sorts of systems/processes (and attitudes!) by focusing on the small things like that. Especially is it's just you and the creators of that system.
It sounds like since they don't have a service catalog (which a password reset service should go under) the CMDB is being used for this purpose. And we all know the quote "when your only tool is a hammer every problem is a nail..."
I don't know what your job is? But selling the concept of a service catalog to the SDM's seems the way to avoid any future meetings like this!
![[TW]Fox](/data/man-of-honor/2009.png){kind=avatar}
Isn't that what ITIL is in the first place? Take something straightforward, make it complex, fill it with acronyms and change it into an art?
A CMDB is useful for tracking relationships between hardware and software so it can be useful to have services on there. For example maybe a patch needs to be applied to an os; the CMDB can show which servers need patching, and which services need to be stopped/restarted as part of the implementation. The relevant CAB will then be informed and need to approve it.
Also a password change can be a service in some cases. Granted if every application had it's own sign on then it won't be the case (it will be a service request). But if the company has a single sign on system then the single sign on is a service in it's own right.
But in reality most CMDBs are out of date within a few months unless updating it is baked into the deployment process or a good auto detection tool is used.
Also a password change can be a service in some cases. Granted if every application had it's own sign on then it won't be the case (it will be a service request). But if the company has a single sign on system then the single sign on is a service in it's own right.
But in reality most CMDBs are out of date within a few months unless updating it is baked into the deployment process or a good auto detection tool is used.
I've seen some good support models built on ITIL's framework, it's not all bad
I'm a Business Analyst in the service transition space at the moment. Not going to lie.. I put BA at first ha!
I've never known or seen a password ci before. It's not an IT service I'd expect to see in a service catalogue, it's a process. It doesn't have a service owner or a meaningful relationship or impacts (imo).
I'm a Business Analyst in the service transition space at the moment. Not going to lie.. I put BA at first ha!
I've never known or seen a password ci before. It's not an IT service I'd expect to see in a service catalogue, it's a process. It doesn't have a service owner or a meaningful relationship or impacts (imo).
end up dragged into plenty meetings with our Drivers Association,
the problem is they mainly involve drinking tea and eating the councils biscuits while people promise to do things that they promised they would do 12 months ago and will still be promising to do 12 months down the line.
tbh I couldn't really care, I smile make my same suggestions as I do at every meeting take more or less the same notes and then chastise local government funding cuts for their hobnobs not being chocolate coated
the problem is they mainly involve drinking tea and eating the councils biscuits while people promise to do things that they promised they would do 12 months ago and will still be promising to do 12 months down the line.
tbh I couldn't really care, I smile make my same suggestions as I do at every meeting take more or less the same notes and then chastise local government funding cuts for their hobnobs not being chocolate coated
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