Here is the Crucials Warranty blurb:
"5. Terms of Warranty. Except with respect to Crucial Ballistix™ memory products, video cards and non-Crucial branded products or software, Seller warrants to the Customer purchasing any products from Seller that all such products sold will be free from defects in materials and workmanship adversely affecting form, fit and function (the "Limited Lifetime Warranty"). The duration of the Limited Lifetime Warranty shall be a lifetime warranty for so long as the initial Customer owns and is using the product. Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the Customer who purchased such product and only while such Customer owns such product.
The foregoing Limited Lifetime Warranty is granted to the initial Customer only and is nontransferable. Seller's entire liability and Customer's exclusive remedy under this Limited Lifetime Warranty is that Seller, at its option and expense, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, for any product covered by the Limited Lifetime Warranty that is determined by Seller to be defective and in breach of that warranty. Seller reserves the right to substitute functionally equivalent new or serviceable used parts.
The Limited Lifetime Warranty covers only defects arising under normal use and does not include malfunctions or failures resulting from misuse, abuse, neglect, alteration, problems with electrical power, usage not in accordance with product instructions, external reasons, improper installation, repairs made by anyone other than Seller or a Seller-authorised third-party service provider, or other causes outside Seller's reasonable control.
With respect to Crucial Ballistix products, Crucial warrants to the original customer purchasing such products directly from Crucial that all such products sold will meet the datasheet specifications found on its web page (
www.crucial.com/uk/ballistix). Any claim alleging that any product fails to conform to the foregoing warranty may be made only by the customer who purchased such product and only while such customer owns such product. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective. Some system configurations may not be designed to operate or may not operate at the published Crucial Ballistix memory speed and timing settings. Overclocking, running your system faster than the speed for which it was designed or the published speed, or otherwise modifying your system timing may result in damage to computer components and Crucial disclaims any and all liability for such damage.
With respect to video cards, Seller warrants to the Customer purchasing such products from Seller that all such products sold will be free from defects in materials and workmanship adversely affecting form, fit and function. Any claim alleging that any product fails to conform to the foregoing warranty must be made within one (1) year from the date of shipment of the product to Customer, and may be made only by the Customer who purchased such product and only while such Customer owns such product. Crucial, at its option, will repair, replace, or provide a credit or refund of either the original purchase price or fair market value, whichever is lower, of any product that is determined by Crucial to be defective during the warranty period.
With respect to non-Crucial branded products or software, any warranty is provided by the original manufacturer and not by Seller. These products may only be returned in accordance with the return policy in effect on the date of invoice. The warranties and technical support may vary from product to product.
6. Limitations. THE PRODUCTS ARE NOT AUTHORISED FOR USE AS CRITICAL COMPONENTS IN LIFE SUPPORT DEVICES OR SYSTEMS OR FOR USE IN OTHER CRITICAL APPLICATIONS WITHOUT THE EXPRESS WRITTEN APPROVAL OF THE SALES DIRECTOR OF MICRON EUROPE LIMITED. LIFE SUPPORT DEVICES OR SYSTEMS ARE THOSE WHICH ARE INTENDED TO SUPPORT OR SUSTAIN LIFE AND WHOSE FAILURE TO PERFORM CAN REASONABLY BE EXPECTED TO RESULT IN A SIGNIFICANT INJURY TO OR DEATH OF THE USER. CRITICAL COMPONENTS ARE THOSE COMPONENTS WHOSE FAILURE TO PERFORM CAN REASONABLY BE EXPECTED TO CAUSE FAILURE OF A LIFE SUPPORT DEVICE OR SYSTEM OR AFFECT ITS SAFETY OR EFFECTIVENESS. CRITICAL APPLICATIONS ARE THOSE APPLICATIONS THAT MAY INVOLVE POTENTIAL RISK OF DEATH, PERSONAL INJURY OR SEVERE PROPERTY OR ENVIRONMENTAL DAMAGE.
EXCEPT AS EXPRESSLY STATED IN THESE TERMS, ALL OTHER WARRANTIES, CONDITIONS, REPRESENTATIONS AND OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, ARE EXCLUDED TO THE FULLEST EXTENT PERMITTED BY LAW, INCLUDING, WITHOUT LIMITATION, ANY IMPLIED TERMS OF QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND CONFORMITY TO MODELS OR SAMPLES. CUSTOMER EXPRESSLY UNDERSTANDS AND AGREES THAT SELLER DOES NOT WARRANT THAT THE PRODUCT IS FREE OF CLAIMS OF PATENT OR OTHER INTELLECTUAL PROPERTY INFRINGEMENT BY ANY THIRD PARTY. SELLER HEREBY DISCLAIMS ANY SUCH WARRANTY OR INDEMNIFICATION AGAINST SUCH INFRINGEMENT.
EXCLUDING CASES WHERE LIABILITY MAY NOT BY LAW BE LIMITED OR EXCLUDED, IN NO EVENT SHALL SELLER OR ANY AFFILIATE BE LIABLE, WHETHER IN CONTRACT, NEGLIGENCE OR OTHERWISE, FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES, LOSSES OR EXPENSES OF ANY KIND. IF ANY EXCLUSION, DISCLAIMER OR OTHER PROVISION IS HELD INVALID FOR ANY REASON AND SELLER OR AN AFFILIATE BECOME LIABLE FOR LOSS OR DAMAGE THAT COULD OTHERWISE BE LIMITED, THAT LIABILITY, WHETHER IN CONTRACT, NEGLIGENCE OR OTHERWISE, SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER FOR THE PRODUCT(S) WHICH CAUSED THE LOSS OR DAMAGE. SELLER ACCEPTS LIABILITY FOR PERSONAL INJURY OR DEATH DUE TO THE NEGLIGENCE OF SELLER AND ITS EMPLOYEES WITHOUT LIMIT.
7. Inspection/Return procedures. Customer shall inspect the products within 30 days of receipt, such period being confirmed by Customer to be a reasonable period to examine the products for defects or shortfalls, and notify Seller promptly of any non-conformance. Failure to notify Seller within that 30-day period will constitute acceptance of the products for all purposes. No product may be returned for any reason without the prior approval of Seller. Customer is responsible for returning products to Seller at Customer's risk and expense. Prior to returning product(s) to Seller for warranty service, Customer must obtain a Return Material Authorisation ("RMA") number from Seller by calling Customer Service at 0800 013 0335. If Seller elects to replace such part pursuant to the Limited Lifetime Warranty above, replacement parts will be shipped at Seller's expense, subject to availability, via a common air delivery service after the RMA number is obtained. Replacement parts may be refurbished or repaired. Seller shall not be responsible for failure of the delivery service to make on-time delivery. Customer must ship the product(s) to Seller in the original packaging, prepaid and insured, with the RMA number clearly identified on the packaging. Returned products should be shipped to the following address:
Crucial Technology Europe, Attn: RMA Dept - RMA No.___________ (call 0800 013 0335 to be assigned an RMA number), 12 Redwood Crescent, Peel Park Campus, East Kilbride G745PA, U.K.
Any product(s) returned to Seller shall become the property of Seller. If Seller determines that failure of the product(s) was not a result of a defect in materials or workmanship within the terms of the Limited Lifetime Warranty, Seller reserves the right to charge Customer for parts and labour at Seller's then current charges rate. Seller will advise Customer prior to assessing these charges. Except as explicitly provided herein, Customer is not authorised to return product to Seller. If Seller elects to accept unauthorised returns, Seller may, in its sole discretion, charge a 20% restocking fee for parts returned.
8. Component resale. Customer shall not engage in the business of reselling components purchased from Seller, or remove components from product for resale, except upon express prior written authorisation of Seller.
9. Assignment. Customer may not assign its rights or obligations hereunder without the express prior written consent of Seller.
10. Entire agreement. These terms and conditions, including those on the face hereof, constitute the entire agreement with regard to its subject matter and expressly supersede and replace any prior or contemporaneous agreements and communications, whether written or oral, relating to the same, including any terms and conditions on any of Customer's documents or purchase orders. This agreement shall be binding upon the successors and assigns of the parties hereto. If any provision of this agreement shall be held to be invalid or unenforceable, the remainder of this agreement shall remain in full force and effect.
11. Governing law, jurisdiction and costs. This agreement is governed by the laws of England, without regard to its conflict or choice of law provisions. The 1980 United Nations Convention on Contracts for the International Sale of Goods shall not apply to this agreement. Customer acknowledges and agrees that England is an appropriate place for venue of any litigation and that English courts have exclusive jurisdiction over this agreement and Customer. In the event the Customer and Seller are unable to resolve any Customer dispute, and any collection action, suit or other judicial proceeding is commenced, the prevailing party in any such collection action, suit or judicial proceeding shall be entitled to recover its costs and reasonable attorneys' fees incurred.
12. Terms and Conditions. The provisions of this agreement are in lieu of and replace any and all terms and conditions set forth in any documents issued by Customer, including, without limitation, purchase orders and specifications. In case of conflict between the terms and conditions stated here and those on the face hereof, those on the face hereof shall control. ANY ADDITIONAL, DIFFERENT OR CONFLICTING TERMS AND CONDITIONS ON ANY SUCH DOCUMENT ISSUED BY CUSTOMER AT ANY TIME ARE HEREBY OBJECTED TO BY SELLER, AND ANY SUCH DOCUMENT SHALL BE WHOLLY INAPPLICABLE TO ANY SALE MADE HEREUNDER AND SHALL NOT BE BINDING IN ANY WAY ON SELLER. CUSTOMER'S REMEDIES SET FORTH HEREIN ARE EXCLUSIVE AND IN LIEU OF ANY OTHER REMEDIES AVAILABLE TO CUSTOMER, WHETHER PROVIDED AT LAW, EQUITY OR OTHERWISE. "
Makes my head spin a bit, if someone could translate into laymans terms regarding the Ballistix memory, I would be gratefull.
Thanks
looks to me like if it fails you are on your own
So, I wonder if the 1st faulty set were different somehow as they were odourless 