Barclays Phonecall

Rebel=UK= · 2 Sep 2007 at 20:34

Got a Phone call from Barclays bank the other day telling me my online banking had been suspended. When i asked why i was told Barclays had detected a Trojan on my PC and for my security my online account had been suspended , i asked how barclays knew this and was told "We have messures in place" and new log in details would be sent after id ran a scan and removed it.

Ive tried logging into my online account but get this:

1175 - Sorry - we are unable to log you into Online Banking. Please call 0845 600 2323 (from outside the UK call +44 2476 842063) quoting code 1175. The people there will be able to help.

So how did Barclays know i had a trojan (i havnt according to nod32 and a online scan with Kaspersky)? Im pretty sure its legit as i only give her my Surname & postcode and she found my other details.

JodieO · 2 Sep 2007 at 20:35

I'm not sure if that's the norm these days but it does sound odd to me. I'd give barclays a call on their number (check it against the one you have) and find out what's going on.

DailyGeek · 2 Sep 2007 at 20:39

Could be a really elaborate phishing technique

How on earth would their log in script detect a trojan?

I detect BS.

YoungBlood · 2 Sep 2007 at 20:41

Yeah sounds very odd indeed, however that is the Barclays phone number. Keep us informed.

m4cc45 · 2 Sep 2007 at 20:42

It may be that you've logged in from several different IP addresses in a short succession that aroused there suspicion. I would find there number (preferably on a statement) and then give them a call.

M.

Angilion · 2 Sep 2007 at 20:45

So...Barclays claim to have detected a trojan on your machine that can't be detected with scans you can do, but they won't tell you how they did so.

That would bother me.

*Moangroan* · 2 Sep 2007 at 20:47

Yeah as above phone them with a number you already have.

YoungBlood · 2 Sep 2007 at 20:47

Well if it turns out to be legit, which im sure it will then Kudos to Barclays for being so quick to react to a potential threat to your account security.
I would take the inconveniance of a log-in reset over someone hacking my account anyday, even if it did turn out to be a false alarm.

Maccy · 2 Sep 2007 at 20:49

Agreed with above post

However, it does seem a little odd...

Angilion · 2 Sep 2007 at 21:12

I had a phonecall from Barclays in OcUK once. The relatively large payment I was making was an unusual activity for my account and it flagged a response from Barclays. They phoned to get confirmation that the payment was authorised by me, in case someone had stolen my card and was using it.

I'm sure some people would have been annoyed, but I was pleased.

sam83uk · 2 Sep 2007 at 21:16

ShiWarrior · 2 Sep 2007 at 22:40

Angilion said:
I had a phonecall from Barclays in OcUK once. The relatively large payment I was making was an unusual activity for my account and it flagged a response from Barclays. They phoned to get confirmation that the payment was authorised by me, in case someone had stolen my card and was using it.

I'm sure some people would have been annoyed, but I was pleased.

Yes thats ok, but Barclays scanning HIS computer???? IFFY!

freebooter · 2 Sep 2007 at 23:45

Perhaps they just don't want you to withdraw/spend any money? :eek:

http://news.bbc.co.uk/1/hi/business/6971731.stm

Deleted member 651465 · 2 Sep 2007 at 23:50

Angilion said:
I had a phonecall from Barclays in OcUK once. The relatively large payment I was making was an unusual activity for my account and it flagged a response from Barclays. They phoned to get confirmation that the payment was authorised by me, in case someone had stolen my card and was using it.

I'm sure some people would have been annoyed, but I was pleased.

I get it all the time.

In fact I rang them up and told them to expect a large transaction to occur in the following hour and they still flagged it

Can't blame them for trying to be safe though.

freebooter said:
Perhaps they just don't want you to withdraw/spend any money?

http://news.bbc.co.uk/1/hi/business/6971731.stm

I wonder if they got charged any fees

Alasdair · 2 Sep 2007 at 23:54

That's a genuine Barclays number anyway, quote the reference number.

I'd be hazarding a wild guess that when you've logged in previously there has been something untoward about your session that has alerted them. Perhaps your login details have been used by yourself then soon after from another IP in a completely different location, this would seem suspicious to any bank as you should never disclose your details.

Just call the number and ask to get your details reset and sent out to you. If you're ever in doubt about the legitimacy of a bank telephone number, just phone the one on the back of your card and ask to be transferred.

al

Rebel=UK= · 3 Sep 2007 at 18:32

ok well i phoned up the number above and it turns out it was genuine, as she give me another number which matched the number that phoned me. Im stiill yet to find out how Barclays "knew" i had a Trojan.

kibblerok · 3 Sep 2007 at 18:36

its probably someone else or a trojan/hijacked pcs attempting to log you in

I doubt the person you spoke to is literate in PC security and probably just threw some related words at you.

Drazic · 3 Sep 2007 at 18:36

Notice the page take some time to load?

Its due to new sercurty and a portal.

The rate of fraud is high yet again and they make sure nothing is going on.

Trojan can be a mirror so al data you'd enter can be used by some N))B in Nigeria!

Barclays Phonecall

Deleted member 651465

Deleted member 651465