BE/Infinity/MAC Code question.

[Barry Smalley]

These might be daft questions, but:

BE require one months notice for cancellation or I can have express cancellation in ten days for £40.

I placed my order for Infinity yesterday and they now require the MAC code, which i have received rather quickly from BE.

Install date for Infinity is 16/04/12.

Can I give BT the MAC code now and then give BE thirty days notice, thus avoiding the express cancellation charge?
Can I run BT/BE together for say ten days or will the MAC code only allow one service by switching from one to the other?
When will BT use the MAC code? On install date, or earlier?

Any further advice would be appreciated.

Cheers.

 

[Kanpai]

That's quite weird of Be* to give you the MAC code without receiving confirmation from you about what actions you'll take. I think you better call Be* and ask them, but what I can say is once BT is activated your Be* connection will be terminated.

 

[drunkenmaster]

Yes, I mean the main thing is to let Be know asap. I switched last friday, I believe I saw it available for order the Friday before that, we actually already had the Mac code(due to a screw up BT's side that showed it available briefly 2 weeks earlier), but we hadn't canceled with Be at that point at all. Last friday, ordered BT infinity, gave them mac code, then phoned Be, told them we were switching, that's it.

I honestly can't remember exactly what the £40 fee is, I think its if you switch to Infinity and basically never tell Be, or if you are still under contract? They've just charged us the remaining of the month we were on, or they were going to but as we mentioned dying router and pee poor service for the past few weeks they've actually not charged us and refunded us to the beginning of our last payment which is like £10, so pretty awesome from them on that part as they could have been arsey but were actually excellent.

Just a sham both Be router/modem is woeful, and they don't have infinity.

On the plus side, while I have higher pings the connection is rock solid and awesome speed wise so far.

 

[Barry Smalley]

I work away and sent them a very nice support ticket and they came back with the MAC code within two hours.
I guess the ball is in my court as the MAC code does not mean automatic cancellation unless I initiate it by using it.
So by your advice, I'm going to have to pay the cancellation fee regardless?

I was thinking to give BE a months notice now, give BT the MAC code, get it installed thus avoiding paying the fee??

 

[Barry Smalley]

I honestly can't remember exactly what the £40 fee is, I think its if you switch to Infinity and basically never tell Be, or if you are still under contract? They've just charged us the remaining of the month we were on, or they were going to but as we mentioned dying router and pee poor service for the past few weeks they've actually not charged us and refunded us to the beginning of our last payment which is like £10, so pretty awesome from them on that part as they could have been arsey but were actually excellent.

Cheers. Like I say, I've got the MAC code now so you reckon just give it to BT and then tell BE I'm cancelling? I'm not in contract, btw.