Been overcharged for petrol

dal

dal

dal

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Joined
10 Sep 2005
Posts
909
Location
Lincolnshire
Hi all,
When I say I've been overcharged I don't mean because of high fuel prices I mean it should have cost me what is on the receipt which is £47.37 ( see below ) but it was actually £51.51
and it was at a Asda pay at pump transaction so there is no drinks or sweets to increase the amount.
I'm not sure sure if I can botherered to contact Asda for the £4.14 I've been overcharged but I should really, it just goes to show you really do need to check your receipts which I don't normally do but very now and then I do a MPG test where I put my mileage, amount of fuel and cost per litre into a spreadsheet ( nerdy I know :() and it's only when the total cost came up with a different figure to what I paid I questioned it, I checked my bank and I definitely paid £51.51 last night at the pump.

Anyone else had a simular thing with fuel.

WZaDs4X.jpg
 
I'm not sure with debit but for a cc transaction I would just go straight to dispute completed online. If cc co asked how I tried to sort it with the retailer, I would say I tried to talk to the pump, but it just gave me the silent treatment.
 
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That does seem weird. I guess it's possible that the pump has allocated a higher amount to the card, and will correct it in a few days - but I thought normally if it was doing that it would pre-charge a fixed fee like £100.

There have been more issues with things like this since people started demanding instant transaction updates from their banks - in the old days it took a few days for debit transactions to hit the account, and some systems would make adjustments in the background before they landed. But now that people can see transactions immediately you get info before corrections can come through.

I'd be inclined to wait a few days to see what happens - since you've got documentary evidence with a receipt it's not like you'd be relying on CCTV or something like that. But no harm in chasing it up immediately. I certainly wouldn't let it go.
 
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Yeah those pumps pre-approve an amount you can put into the car, I've seen all sorts of payment amounts which were adjusted a few days later. A bit cheeky but not the end of the world :) I hope you see the refunded asap
 
dal said:
Hi all,
When I say I've been overcharged I don't mean because of high fuel prices I mean it should have cost me what is on the receipt which is £47.37 ( see below ) but it was actually £51.51
and it was at a Asda pay at pump transaction so there is no drinks or sweets to increase the amount.
I'm not sure sure if I can botherered to contact Asda for the £4.14 I've been overcharged but I should really, it just goes to show you really do need to check your receipts which I don't normally do but very now and then I do a MPG test where I put my mileage, amount of fuel and cost per litre into a spreadsheet ( nerdy I know :() and it's only when the total cost came up with a different figure to what I paid I questioned it, I checked my bank and I definitely paid £51.51 last night at the pump.

Anyone else had a simular thing with fuel.
Click to expand...

I have had something maybe similar, I got a fuel receipt off one of the employees for £116.59 but £122.08 came out of the account.

Thing was I only got the VAT receipt, not the merchant card rcpt part as well, so I couldn't be sure there weren't extras the guy got and he said he didn't think he did, but couldn't remember.
 
Well I am going to try and get it back, hopefully it will just be auto refunded/ adjusted as others have said. I've just sent a message to asda via the online customer service email system. The only thing is there isn't a section for petrol - I guess most people don't need to return their petrol so I had to send it in the groceries section and hope they can pass it on to someone who can deal with it.
 
Jack_green said:
My post was deleted, to simplify the interpretation, overcharging is common place these days.
Lots of people wouldn't bother and just accept it, and cannot be bothered to complain.
Click to expand...

Your post had nothing to do with overcharging at a petrol pump, it was some drivel about government payments to avanti over a train contract.

You don't need to simplify the interpretation, you need to find one that has any relevance whatsoever :p
 
I had a similar thing happen at the start of January at a tesco pay at pump, but the opposite happened. The money has never come out of my account nearly 3 weeks later, was for £48.38 and i still have the receipt showing the payment went through and was authorised. Obviously i am not going to query this.
 
Jack_green said:
If you read the article it was about overcharging, free money and what the directors and managers thought of overcharging the tax payers.

Overcharging is common these days, if they can get away with it they will.
Click to expand...

I did read it, and at no point did I think "wow this reminds me of the OP", it just read like a boring RSS story

A quick google would have yielded infinitely more relevant sources to quote, for example:

www.coventrytelegraph.net

Drivers 'charged £120' for fuel when spending far less explained

Some motorists in recent days have reported being 'charged' large amounts when filling up, despite only topping up £10 or £15 worth of fuel - here's what is happening
www.coventrytelegraph.net www.coventrytelegraph.net
www.yorkshireeveningpost.co.uk

Tesco customers fume with £120 automatic charge for fuel, what happens & how to avoid

Tesco Pay at Pump customers have taken to social media to warn others about £120 automatic charge for fuel
www.yorkshireeveningpost.co.uk www.yorkshireeveningpost.co.uk

etc..etc...

In the interests of fairness, here is the link you posted, in case I'm being wildly unfair:
www.manchestereveningnews.co.uk/news/greater-manchester-news/avanti-west-coast-bosses-joked-28458445.amp
 
Tescos do reserve £120 or whatever is in your bank at the time, whichever is least however within 30secs of replacing the pump nozzle the remainder is released.
The pre-charge by fuel stations is to do with the fact that the old system used to just check the card was active then dispense fuel and charge the card hours later, usually overnight. People would tank up their car knowing they didn't have enough money, effectively bilking due to the transaction refusal. Apparently the pre-charge was the only way to stop this.

dal said:
Hi all,
When I say I've been overcharged I don't mean because of high fuel prices I mean it should have cost me what is on the receipt which is £47.37 ( see below ) but it was actually £51.51
and it was at a Asda pay at pump transaction so there is no drinks or sweets to increase the amount.
I'm not sure sure if I can botherered to contact Asda for the £4.14 I've been overcharged but I should really, it just goes to show you really do need to check your receipts which I don't normally do but very now and then I do a MPG test where I put my mileage, amount of fuel and cost per litre into a spreadsheet ( nerdy I know :() and it's only when the total cost came up with a different figure to what I paid I questioned it, I checked my bank and I definitely paid £51.51 last night at the pump.

Anyone else had a simular thing with fuel.

WZaDs4X.jpg
Click to expand...

Do dispute this with Asda. It could be a bigger problem.
 
I've had the opposite happen a few weeks ago.. I normally set the amount in cash via the buttons on the pump to £40 pounds as that last me the whole month. (yes the joys of working from home and living in a village).

But when it was charged on to my credit card, it was a few pounds less. I thought that the fuel price when down at the pumps haven't been adjusted to reflect on the new price.
 
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