Been ripped off by a shop - need advise please
- Thread starter _Jimlad_
- Start date
Again, he asked for a size 12 and the goods were supplied, they were size 11 so they didn't match their description. It doesn't matter what was written on the box. It would make it a lot easier in court if they were mislabelled but it's not necessary.
Go in again and write down the names of everyone you speak to. Make sure you escalate your complaint to the floor manager, then the shop manager.
If you fail to get anywhere ask for the head office address (it has to be displayed in shop anyway, but still...). If you still don't get anywhere write off a stern letter to their head office with all the notes you made, and give them 14days to give you a refund (on your way to the post office report them to trading standards). After the 14days take them to the small claims court.
Usually once the store manager sees you're making notes about everything they'll give in because they know they don't have a leg to stand on, and they'll get a rollocking from head office and trading standards.
They might say that you bought the wrong goods, i.e., you bought a size small T'shirt instead of a Medium, in which case you've got no case and you're not entitled to a refund (unless there is a fault).
Here though the shoes should've gone straight to the till scanned and into a bag without you seeing the size, hence you were mis-sold. Make sure you point this out.
If you fail to get anywhere ask for the head office address (it has to be displayed in shop anyway, but still...). If you still don't get anywhere write off a stern letter to their head office with all the notes you made, and give them 14days to give you a refund (on your way to the post office report them to trading standards). After the 14days take them to the small claims court.
Usually once the store manager sees you're making notes about everything they'll give in because they know they don't have a leg to stand on, and they'll get a rollocking from head office and trading standards.
They might say that you bought the wrong goods, i.e., you bought a size small T'shirt instead of a Medium, in which case you've got no case and you're not entitled to a refund (unless there is a fault).
Here though the shoes should've gone straight to the till scanned and into a bag without you seeing the size, hence you were mis-sold. Make sure you point this out.
Soldato
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a credit note is NOT a refund
i`m not a lawyer either but i have read and understood the sales of goods act
QFE.
I say write a letter. Every time i've heard of someone writing a letter to the company, they always get their way.
I mean it's not even like the company is going to be losing out, as you'll probably just order the size 12's from their website!
I mean it's not even like the company is going to be losing out, as you'll probably just order the size 12's from their website!
Associate
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I work in the Fraud department for the RBS Group and we wouldn't do this as it is not fraud. He has exchanged cash for a good or service which has not been as described. We would class this as a client-retailer dispute, not fraud. I can only speak for debit cards, not credit cards. However I would be very surprised if any bank would do a chargeback because someone was given size 11 shoes instead of 12. Certainly not the same day with no prior investigation whatsoever. If that was the case there would be chargebacks all over the place whenever anyone was slightly unhappy with something.
Associate
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I think I would feel ripped off.. especially if not worn...A genuine mistake and you cannot have your money back thats not good customer relations.
Yes and don't forget to tell them you were caned and violated and you are a size 12 :
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Majorly off-topic, but yay another Aberdonian forumite /wave
Back on-topic, I'd have to agree, the reason for the trading acts in the first place is to protect the consumer from fraudulent behaviour and in this case even though the OP was negligent in not checking the goods prior to purchase fact of the matter is that he was mis-sold the item.
You fell "utterly conned and violated", yet purchased goods from a store without first checking whether or not they were suitable? Perhaps you should sue. Or rather then whining about it in such a melodramatic way on an internet forum you should just ask to see the manager.
It is fairly common practise for stores to offer credit notes rather then full refunds, as they are not obligated to return the money.
It is fairly common practise for stores to offer credit notes rather then full refunds, as they are not obligated to return the money.
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aye Sports soccer kinda crap,
small postcard sized notices on the counters, of course this is wher you put stuff to pay so likelihood is majority of people wont even see it.
thats the one in Newcastles little trick dunno about anywhere else
small postcard sized notices on the counters, of course this is wher you put stuff to pay so likelihood is majority of people wont even see it.
thats the one in Newcastles little trick dunno about anywhere else
Can't believe some people are blaming him for taking the word of the sales assistant!
I mean, say you went into a grocers and asked for some seedless grapes, assistant bags them up, then you get them home and find they have seeds in. It's not your fault they didn't give you what you ordered! Or maybe a more extreme example, you asked for potatoes but got parsnips instead.
Personally, I always try shoes on before buying. But that is to make sure that given size/brand combo fits. It's not like the OP asked for a pair of size 11s, got home, and found them too small. That would have been his fault. He asked for size 12s, yet was sold size 11s.
I mean, say you went into a grocers and asked for some seedless grapes, assistant bags them up, then you get them home and find they have seeds in. It's not your fault they didn't give you what you ordered! Or maybe a more extreme example, you asked for potatoes but got parsnips instead.
Personally, I always try shoes on before buying. But that is to make sure that given size/brand combo fits. It's not like the OP asked for a pair of size 11s, got home, and found them too small. That would have been his fault. He asked for size 12s, yet was sold size 11s.