Big Up Garmin Support

#Chri5# · 9 Aug 2011 at 11:35

I've had some trouble with the HR strap not pairing with my Forerunner 310XT in the past week. Even after changing the battery last night, the FR still wouldn't see it.

I've just rung Garmin for some help and after checking I'd tried a new battery, the guy on the phone said he would send me a new strap out. :cool:

No need to prove when I purchased it or any questions about a warranty period, which is very good as I reckon it's just over a year old.

platypus · 9 Aug 2011 at 15:05

Yeah the support team is excellent, I've only dealt with them once but they sorted me out for free.

touch · 9 Aug 2011 at 15:37

Its good to hear this, but i dont understand why more companies dont follow Garmin's example.
The cost of replacing your strap is likely very small and i suspect that it works out at a much higer value for money when compared to their marketing budget.

platypus · 9 Aug 2011 at 15:58

In addition to which it creates brand loyalty which is priceless for them.

[DOD]Asprilla · 9 Aug 2011 at 16:28

If you damage the unit though, it costs. I cracked the glass on my 310xt and they charged £100 + vat to replace the whole unit with a refurb. It's a flat fee for any damage or failure of the main unit regardless of fault.

Fair play to them though, it took 48 hours from me posting mine back to be receiving the replacement from them.

#Chri5# · 9 Aug 2011 at 19:13

touch said:
Its good to hear this, but i dont understand why more companies dont follow Garmin's example.
The cost of replacing your strap is likely very small and i suspect that it works out at a much higer value for money when compared to their marketing budget.

A premium HR strap is nearly £40 retail - I wonder how much they pay for them...

oddjob62 · 10 Aug 2011 at 21:37

Had a problem with my 705, logged an issue, was sent an RMA#, sent device, 2 days later a new device was delivered. It was so speedy that when i didn't have a clue what it was when i saw the missed delivery note