BitFenix Prodigy - slightly lax on the quality assurance!

Associate
Joined
21 Oct 2002
Posts
964
Location
London
So today was happy days, my BitFenix arrived! All was well and I started to install a replacement 140mm fan when I noticed some broken shards of plastic at the bottom of the case...
I though insignificant at first but I decided to check all the fixtures for to see where the plastic broke off from...

Oh dear.

EVERY screw for the handles on to the case (top and bottom) have all been screwed to tightly on poor brittle plastic fixtures. Every single one is either broken or cracked beyond repair (two of the top handle fixtures not present!)

Here are some examples:


photo12.jpg


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photo6.jpg


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photo1.jpg




The handle slide and lock much like a side panel, with the screws used to prevent the handle slipping back out the slot.

The handles are still attached and I can lift the case with them. A little shoogle also gave me some confidence. However, when fully loaded I am extremely concerned that the case and components will soon drop to a messy doom if I decide to lift or carry it.

Contemplating a return (sigh) to OCUK for a replacement that has been eye-balled before leaving the store...

The hassle of returning the thing in the post could mean I just pick up some epoxy resin and seal it...

Has anyone else seen this? Or am I extraordinarily unlucky?
 

RJC

RJC

Don
Joined
29 May 2005
Posts
28,933
Location
Kent
I had the same issue with my case, went through 2 of them, went for a refund after the second one.

The screws are done up to tight and break the plastic, Ocuk may be able to send out new handles.

img0298ds.jpg
 
Last edited:
Associate
Joined
16 Mar 2012
Posts
1,087
Location
Hove
So disappointed, so much hype for this case that you'd expect them to get the quality control up to scratch.
 
BitFenix Rep
Vendor Rep
Joined
17 Feb 2012
Posts
232
Everyone, if you still have this problem, please send us an email to our support team. We offer the free replacements for the broken ones at these points.

http://www.bitfenix.com/global/en/about/contact/

Please provide us with photos of the damage, the serial number of the case, and a copy of your purchase invoice. We'll also need a shipping address and a phone number for trackings.
 
Associate
OP
Joined
21 Oct 2002
Posts
964
Location
London
oh good news xbournex! I have already sent a mail today but I shall follow up with the paperwork specifics above :)
 
Associate
OP
Joined
21 Oct 2002
Posts
964
Location
London
I thought I'd update the thread here. My replacement handles arrived and now I am a happy chappy :D

I'm quite pleased I didnt have to return the whole case.
 
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