bitspower rotary failure :(

orby · 12 Sep 2011 at 12:12

not a welcoming thing to find and unsure of the damage at the moment but pretty sure at least one of my 6950's is dead, the movement the fiting had was proberly less than a couple of mm sorry for the lack of decent picture late at night and silly iphone camera

i can only assume that it's the o-ring that is inside the rotary mechanism that has failed and somehow coming out of the joint

Avathar77 · 12 Sep 2011 at 12:19

What is that thing coming out of the Fitting?

orby · 12 Sep 2011 at 12:20

i believe it's the internal o-ring as it's made from rubber

rjk · 12 Sep 2011 at 15:35

oh dear. is this the dual rotary or the single rotary?

orby · 12 Sep 2011 at 15:36

i believe it's the dual rotary, can confirm once i get home from work though

confirmed from invoice it's the dual rotary

orby · 12 Sep 2011 at 15:39

am also having trouble working out an RMA, hated having to buy from who i did but was only place with stock at the time

is it easy to RMA direct to bitspower? as there website seems some what out dated and not fully working i know cheeky also but wouldn't mind a couple of freebies as this failure appears to be costing me a lot of cash to replace some hardware

rjk · 12 Sep 2011 at 17:17

dont rma direct

reseller is your point of call

assuming you didnt have it from us?

this is the old site
http://www.bitspower.com/

this is the new one
http://www.bitspower.com.tw/

orby · 12 Sep 2011 at 17:24

ahhh that would be the website problem then

unfortunately the reseller is not playing ball and i so wished it was you guys

jorzeh · 12 Sep 2011 at 18:26

orby said:
ahhh that would be the website problem then

unfortunately the reseller is not playing ball and i so wished it was you guys

I would have them by the balls, If they sold me a fitting unfit for use, I can guess who you bought it off btw.

orby · 12 Sep 2011 at 18:41

it appeared fine before i installed and i rotated it very slightly to avoid a bracket and was working fine for at least a month no pressure on the tubing or barb, then coming upstairs saturday night i found a wee leak and a little puddle of water on my graphics card and system not running

have just tested a few bits after 36 hours in the airing cubboard and psu, both gpu's, and i believe motherboard is dead also as no lights coming on the boot display, i would imagine if board okay and cpu dead it would at least power on

and they are a 4 letter named reseller

and ironically the first time i had used them

Ultim8 · 12 Sep 2011 at 19:37

I had exactly the same problem with Bitspower dual rotary fittings. I had 3 leak but luckily while I was leak testing so no harm done.

JeffyB · 12 Sep 2011 at 19:39

Sorry to hear of your troubles, one of the reasons i removed all of my rotaries.

Biffa · 12 Sep 2011 at 22:42

Only fittings I've ever had fail were bitspower rotaries.

xtremedetailz · 12 Sep 2011 at 22:46

Biffa said:
Only fittings I've ever had fail were bitspower rotaries.

Not sounding good as i have just bought loads of bitspower fitting to replace my existing fittings.

This is making me very anxious about using them.

Thought bitspower were the best.

JeffyB · 12 Sep 2011 at 22:52

It's not the make it's just a problem with rotaries in general, they seem to get looser over time.

xtremedetailz · 12 Sep 2011 at 22:54

Well all the ones i have are pretty much impossible to turn...

Im hoping thats a good sign.

Duke_ · 12 Sep 2011 at 23:17

xtremedetailz said:
Well all the ones i have are pretty much impossible to turn...

Im hoping thats a good sign.

I have at least 8 Bitspower compression fittings which have been running with no leaks for the last 14 months - I too bought them becuase I thought they were the best, so far... so good!

xtremedetailz · 12 Sep 2011 at 23:22

Duke_ said:
I have at least 8 Bitspower compression fittings which have been running with no leaks for the last 14 months - I too bought them becuase I thought they were the best, so far... so good!

haha they better be the best... have you seen the prices lol

vectisitch · 13 Sep 2011 at 09:31

i hope you took pics .if this is a problem with the fitting and it's blown your gpus and other stuff then surely you can claim for it all????

orby · 13 Sep 2011 at 17:23

small update bitspower is going to replace the barb and added this to there last email to me

(If you can have firm information with exact issue that this was cause by us, we will try our best to help you solve the problem on your hardware).

have lots of pictures also but unfortunately they just look like graphics cards, no blown caps or anything