Blank IP Config

Gamer_T · 29 Sep 2009 at 21:53

Hi guys.

My mate has hid his Orange internet package today, got it all installed correctly, but for some reason it wont allow him to access 192.168.1.1 (he needs to do this to input his Orange Username and Password)

If he goes into CMD and types ipconfig, nothing happens, it just stays black, as if it isn't detecting the router.

Any ideas?

PistolPete · 29 Sep 2009 at 22:25

Get him to setup a static IP of 192.168.1.2, mask 255.255.255.0, gateway 192.168.1.1.
DNS doesn't really matter.

That'll give him access to the router to configure it and to unsure that the DHCP server is running on it.

aaron333 · 29 Sep 2009 at 22:27

What operating system is this in?

Is it showing the router as being connected?

Gamer_T · 29 Sep 2009 at 22:29

PistolPete said:
Get him to setup a static IP of 192.168.1.2, mask 255.255.255.0, gateway 192.168.1.1.
DNS doesn't really matter.

That'll give him access to the router to configure it and to unsure that the DHCP server is running on it.

Hmm, steps on how to do this please? And nope the router isn't being detected. Cheers.

Gamer_T · 29 Sep 2009 at 22:31

Windows XP btw.

aaron333 · 29 Sep 2009 at 22:33

The ethernet/LAN drivers have been installed right?

PistolPete · 29 Sep 2009 at 22:35

Is this wired or wireless?

Gamer_T · 29 Sep 2009 at 22:38

All LAN drivers are installed correctly yep. And it's Wired. Cheers.

PistolPete · 29 Sep 2009 at 22:42

If you go to Start > Control Panel > Network Connections, what status does it show?
Connected, Firewalled, Limited Connectivity, Cable Disconnected?? (There maybe more)

Gamer_T · 29 Sep 2009 at 22:53

Connected.

aaron333 · 29 Sep 2009 at 23:21

Out of interest, what router is it?

siege2 · 29 Sep 2009 at 23:47

out off interest unplug all lan connections from pc then plug only the router in the lan btw rj45 socket, then do ipconfig /all from cmd.exe ie start / run, see what ip range its on.

mine shows as router on 192.168.0.1 "gateway", PC at 192.168.0.7 Main PC others below 7...

Gamer_T · 30 Sep 2009 at 22:14

I've had another look at it tonight and can't see any faults with his PC. He's with Orange and it's a siemens gigaset router.

Every light on the router is solid apart from the 'online' one.

Gamer_T · 1 Oct 2009 at 13:27

What if he purchased a new router? I guess he could have a dodgy router or something.

http://www.overclockers.co.uk/showproduct.php?prodid=NW-040-EX would that work with Orange?

tolien · 1 Oct 2009 at 19:47

So what does it show? If it's "blank", there's something wrong with the command which means there's something wrong with his machine.
You can get the same information by going to the same place you got the "Connected" message, right clicking the interface and selecting status then one of the tabs (Support IIRC).

mejinks · 1 Oct 2009 at 20:07

Pictures of how you plugged it all in please. It sounds like something has gone wrong here. Why would you buy a new router? Thats crazy.