Associate
- Joined
- 14 Nov 2019
- Posts
- 3
Hi looking for any advice from anyone who may have had similar issues. I have had a X3 2014 for 3.5years and not really had too many problems. It has 104k miles and I average around 18-20k miles per year. Wednesday this week my husband was driving the car and long story short the turbo packed in and it seems to have damaged various bits in the car. I have an extended warranty with BMW which I phoned up when my car went over 100k and asked if it was still worth having, the warranty people told me absolutely it is and that I would still be covered for most components. So anyway dealer today phoned to say car is needing a new turbo and also a new dpf filter - but whilst my warranty will cover the cost of the replacement turbo they want £2.1k from me to replace the dpf filer as they say that it is wear and tear component and not covered through warranty as my car is over 100k miles. I don't understand how they can make the distinction, the turbo blowing has caused the dpf filter to go so surely one is connected to the other??? Has anyone heard of anything similar. I phone BMW today and to say they were poor customer service is an understatment - totally not what I would expect from a company like BMW. I was basically told there was no further discussion to be had on it they wouldn't be prepared to talk to me any further about it and that was that. I will absolutely not let it go at that but before I work out what my next move is wondered if anyone had anything similar?