Book issue

koolpc

koolpc

koolpc

Soldato
Joined
2 Dec 2004
Posts
14,419
Location
Under The Desk, Wales
Sister in law ordered a hardcover book online.

It came without the cover.

She contacted the company and they sent a replacement. She received it today. They said she has to pay the return postage on the book without the cover! She is not happy about that. They are adamant that they dont refund on postage costs.

I told her to shove it in a mail box without her address etc on it. And no postage on it.

Worse case scenario?
 
koolpc said:
Sister in law ordered a hardcover book online.

It came without the cover.

She contacted the company and they sent a replacement. She received it today. They said she has to pay the return postage on the book without the cover! She is not happy about that. They are adamant that they dont refund on postage costs.

I told her to shove it in a mail box without her address etc on it. And no postage on it.

Worse case scenario?
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Not a chance, item is not as described as such they have to foot the return postage fees.

Letter to refuse paying the cost of returning a faulty item - Which?

If you wish to return a faulty item bought online, you shouldn't incur the cost of returning it. If the retailer is insisting you pay, use this letter to challenge them.
www.which.co.uk www.which.co.uk
 
No idea what book it is.

She has been in touch with them but they are refusing to refund the postage costs.

She wants to return it.

Can they still deduct postage costs from her account if she shoves it in a post box without putting stamps on it? Without putting sender address on it, only the address of the company she bought the book from?
 
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koolpc said:
Can they still deduct postage costs from her account if she shoves it in a post box without putting stamps on it? Without putting sender address on it, only the address of the company she bought the book from?
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How will they know whos account to refund if there is no sender details ?

Unless this company has only sold 1 book in the last few weeks.
 
Is this a small retailer or a big one?

It seems really strange to me from a couple of points, the first being if the original book was missing a dust jacket why didn't they just send out the dust jacket if they knew she'd bought the book from them, it would have cost them a fraction of the postage, and second they're really trying it on with the return postage given the originally supplied goods were "not as described" or you could say "faulty" as it was missing a part.
 
Just don't return it at all.....
They'll write a few times and eventually pay postage if they are that bothered.

She's not out of pocket for anything as of now or am I missing something here.
 
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Werewolf said:
Is this a small retailer or a big one?

It seems really strange to me from a couple of points, the first being if the original book was missing a dust jacket why didn't they just send out the dust jacket if they knew she'd bought the book from them, it would have cost them a fraction of the postage, and second they're really trying it on with the return postage given the originally supplied goods were "not as described" or you could say "faulty" as it was missing a part.
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I agree.

Apparently she asked them to just send the cover but they said they dont do that!

She could keep the book i guess or throw it in the bin but she is a stickler for doing whats right.

As for they wouldnt know who the book came from if she just popped it in the post without postage, the book is not easy to come by so they would know it was her.

The company is very well known. I dont want to name and shame as of yet. They may have people who are members on here! Lol
 
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Dano said:
I gave you the answer in post 4, but sure, keep ignoring it.
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An answer yes but, they refusing to comply. I dont think she wants to start writing letters etc.

If it were me i would bin it but she is strong willed and wants to return it.

If that is the case, would she get any flak if she posted it with sender address and no postage on it? Wouldnt the company have to pay those cost then? Or refuse the book?

I mentioned this to her but she worried they may deduct return postage cost from her bank account.
 
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koolpc said:
An answer yes but, they refusing to comply. I dont think she wants to start writing letters etc.

If it were me i would bin it but she is strong willed and wants to return it.

If that is the case, would she get any flak if she posted it with sender address and no postage on it? Wouldnt the company have to pay those cost then? Or refuse the book?

I mentioned this to her but she worried they may deduct return postage cost from her bank account.
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So you don't want advice then, got it.
 
Give the spare version to a charity shop and get on with your/her life. You keep saying can they take xyz from “her account” but what details do they actually have? How did she pay? It would take 10seconds flat to report any additional payment taken on a credit card to be flagged as unauthorised and your bank will refund it without any issue. Then the shop could get into trouble (doubtful, the bank will probably suck up the cost)
 
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I'd just say the faulty book will be returned to you once you provide the pre paid postage label. Every time they contact you after that just keep saying the same thing.

Do they actually even want it back? Have they basically said keep it but your sister is insisting on returning it?
 
Scam said:
Give the spare version to a charity shop and get on with your/her life. You keep saying can they take xyz from “her account” but what details do they actually have? How did she pay? It would take 10seconds flat to report any additional payment taken on a credit card to be flagged as unauthorised and your bank will refund it without any issue. Then the shop could get into trouble (doubtful, the bank will probably suck up the cost)
Click to expand...

Debit card i believe.
 
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