Bought mouse from alternative place - certain that it's been used?!!

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Like it says really. Got a nice new kone [+] gaming mouse from an alternative retailer. Arrived promptly, but when I unwrapped the packaging the circular security seal was broken. Additionally, when I took the mouse out it had marks along the side where you rest your thumb, as if someone had used it for a decent while. The cardboard CD jacket was torn where you open it.

What the ****. Are retailers allowed to sell used DSR returns as new (guessing this is what happened here)? Tempted to call and get a swap, but with a wipe the mouse looks new again and it works. Major hassle.
 
Obv one of the Dons buys up stock from all the other shops, spills STD infected fluid onto everything, then returns them under DSR.
 
I'd contact them and ask about it tbh. If it's been used before and you weren't told, it may affect your warranty.

Plus if you paid full price for a brand new item, you should receive said item. I thought shops had to sell returned items at a discount. Especially if the box has been opened.
 
I'd contact them and ask about it tbh. If it's been used before and you weren't told, it may affect your warranty.

Plus if you paid full price for a brand new item, you should receive said item. I thought shops had to sell returned items at a discount. Especially if the box has been opened.

That's true. If he ordered an item advertised as "new" (and not "as-new condition" or similar), then it must be a brand new, unused, preferably factory sealed item. It CANNOT be pre-owned, or a customer return.

OP, I personally wouldn't be too bugged about it as long as the mouse seems OK, but it would be worth emailing them to express your disappointment, and how even though it's not a big deal it's made you seriously consider whether you would purchase from them in future considering they so happily disobey the law. Might get some free stuff or a discount voucher etc.
 
Makes sure the scroll wheel doesn't "jitter" or reverse direction every 5th click or something. Mine did, sent back and all good now.
 
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