Most companies operate
1x60min unpaid lunch
2x10/15min paid breaks all scheduled for you
in an standard 8 hour shift.
Others use a 6% allowance to be used whenever you please (~26minutes total).
In terms of going to the toilet getting a drink, although they prefer to use your scheduled breaks to do this, they can't stop you going toilet or getting a drink - but this would normally effect some sort of utilisation/occupied stat which could hinder your ratings/incentive. Depending on how much you abuse these you could see some sort of informal action, but to be honest if they ever went down a formal route they wouldn't get far.
Most agents these days have a lot of DSE requirements or notes from Dr's advising they should be able to take breaks outside of those scheduled.
The set breaks are merely to break up the day and get you away from the screen, the 5minute per hour thing is more are you able to look away from the screen in that time, which you obviously are.
For the most part agents are pretty good with breaks and things, it's just those who like to play the system that abuse them, also depends on how good your manager is at dealing with things, or letting them slide
1x60min unpaid lunch
2x10/15min paid breaks all scheduled for you
in an standard 8 hour shift.
Others use a 6% allowance to be used whenever you please (~26minutes total).
In terms of going to the toilet getting a drink, although they prefer to use your scheduled breaks to do this, they can't stop you going toilet or getting a drink - but this would normally effect some sort of utilisation/occupied stat which could hinder your ratings/incentive. Depending on how much you abuse these you could see some sort of informal action, but to be honest if they ever went down a formal route they wouldn't get far.
Most agents these days have a lot of DSE requirements or notes from Dr's advising they should be able to take breaks outside of those scheduled.
The set breaks are merely to break up the day and get you away from the screen, the 5minute per hour thing is more are you able to look away from the screen in that time, which you obviously are.
For the most part agents are pretty good with breaks and things, it's just those who like to play the system that abuse them, also depends on how good your manager is at dealing with things, or letting them slide
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