British Gas

tebanski

tebanski

tebanski

Associate
Joined
12 Mar 2007
Posts
292
Location
Leeds
Hi all,

Twice today i phoned British Gas and i still have not got the simple answers to my questions.

2 phone calls, 38 mins of waiting, finally put through to an absolute numb nuts of a employee (advisor, as they have the cheek to call them)

I was arguing my corner, minding my p's and q's and when the employee could not answer any furthermore questions about my situation (which they are demanding money which they are not owed...) - they hung up on me.

It speaks volumes for BG and just how crap they are with customer relations.

I am switching suppliers and will have my day in court with these numb nuts..

Note: All my usage of gas payments have been promptly paid.

edit
 
Last edited:
Slightly OT, fully star out swearwords please.

Anyway, given the experiences of someone I know over the past week, and my own experiences, I agree. I only use them for the annual service now and I watch them the whole time and check they've not left anything leaking or off (the engineer last year noticed this).
 
Berserker said:
Slightly OT, fully star out swearwords please.

Anyway, given the experiences of someone I know over the past week, and my own experiences, I agree. I only use them for the annual service now and I watch them the whole time and check they've not left anything leaking or off (the engineer last year noticed this).
Click to expand...

yep, sorry for not fully starring out swear words, deleted that line.

You rightfully have to keep a close eye on them.

When you try to contact the person who sends threatening letters or any correspondence, you cannot get in contact with them (phone calls, letters, emails....) to try and sort it out.

Catch 22 almost..
 
I found a simple solution that usually works..

take there name make a point of taking it and writing it down, ask for them to spell it ect. if they cant tell you the problem, then ask to be put through to a manager or the complaints office. As you have taken there name, they usually back down.
 
problem I had was that they wouldn't send me a bill in my name for 9months after I moved in, and I'd thrown out or returned the first few bills in the wrong name. So I was getting threatening letters to the old occupier. I phoned up and every time they told me they had to create a new account and set it up and they'd give me a new ref. number and say it might take up to 28days to go through. Happened every month.
 
AcidHell2 said:
I found a simple solution that usually works..

take there name make a point of taking it and writing it down, ask for them to spell it ect. if they cant tell you the problem, then ask to be put through to a manager or the complaints office. As you have taken there name, they usually back down.
Click to expand...

I agree, its the same policy i employ when dealing with helpdesks

EDIT: They could not put me through to a supervisor or manager (so they said ) Liars, but what can you do......

Trouble is, you get nowhere with British Gas. they fob you off to another department (more waiting) and then the people then (in my experience) have the nerve to say i have phoned the wrong department, when i was transfered via British Gas to 'what they said' was the correct department. Its laughable, BG dont know their left from right hand.

Bonkers!
 
Last edited:
N Power are much worse :D

My workmate wasted an hour of his life on the phone to British Gas yesterday and the problem still isn't resolved. At least he now knows what the problem is.
 
There all as bad!!!

And wots worse is that they charge you to complain...............


Its an absolute JOKE!!!!
 
We spent a total of about 5 hours on the phone, to them, sent recorded letters but they still kept sending demands. Once you've threatened Energywatch and go nowhere, speak to Energywatch, they give you some kind of complaint number which you can then give to BG. Strangely, it was then sorted in a 4 minute call... With extra discount.

As it turned out, they had received our recorded letters, and done something about them. But failed to acknowlegde them, or stop sending the demands!

So, recorded letters and Energywatch are your friend :)
 
Jonny69 said:
N Power are much worse :D
Click to expand...
I think their door-to-door guys have got the message though.

Them: You don't want to switch gas supplier to N Power do you?
Me: No thankyou
Them: OK

No special offers or discounts or 'checking to make sure you're on the right tarriff' or miscellaneous rubbish like that. Straight, to the point, job done.
 
Jonny69 said:
N Power are much worse :D

My workmate wasted an hour of his life on the phone to British Gas yesterday and the problem still isn't resolved. At least he now knows what the problem is.
Click to expand...


Npower are a joke tbh


my mom pays her bills on quater but she pays latest date she can but 4days before this day was due they sent a letter threatening us that if she doesnt pay they will send the baylifts out on same day got a letter from them confirming so my mom called up and sorted it out and paid on last day Npower said sorry for this fualt ect ect it wont happen agian



guess what happend this quater agian
 
tebanski said:
Hi all,

Twice today i phoned British Gas and i still have not got the simple answers to my questions.

2 phone calls, 38 mins of waiting, finally put through to an absolute numb nuts of a employee (advisor, as they have the cheek to call them)

I was arguing my corner, minding my p's and q's and when the employee could not answer any furthermore questions about my situation (which they are demanding money which they are not owed...) - they hung up on me.

It speaks volumes for BG and just how crap they are with customer relations.

I am switching suppliers and will have my day in court with these numb nuts..

Note: All my usage of gas payments have been promptly paid.

edit
Click to expand...


Did you get through to a call centre in the UK?

There's nothing worse than companies outsourcing to foreign lands for cheap labour and your trying to explain your predicament to a foreign monkey that can barely string a sentence of english together ! :(
 
You must log in or register to reply here.
Back
Top Bottom