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Hi all. first post.
I was with Virgin, telewest etc for 24 years or so but wanted a isp with parity on DL and UL. So chose BRSK and it was cheaper on the 1gig.
For the first few months it appeared ok. Then when we started working at home we have had drop outs on Teams and Voip which made it in practical to use. This is using both Ethernet and WiFi. Lag started on xbox (ever so slight - microlag I guess?)
I was using a third party router, thought it might have been that and went back to using there own - Same difference.
Got BRSK out and they did some checks (albeit without any of their hardware when they tested at my house) After seeing the speed tests Ookla go high then low and then climb back up (900Mbps doewn to 300Mbps and finishing on 700Mbps for example) could see there was an issue.
After seeing inside my home server type cabinet it was determined it was my equipment. However all my stuff was switched off, it was just the ONT, their router and my desktop (they had no laptop with them) They changed something on the telegraph pole and something "down the road" Still not working. swapped to a new BRSK router - same issues.
They said it was my equipement based on them taking a photo of the inside of my messy server cabinet and sending it to h/o. This is even though I told them it was all off!!
Anyway still a problem and using a ping plotter I can see loads of packet loss. They have said they will come back out but a £40 charge when they find out it is my equipment?!?
Basically I am asking what could be causing it? Ping is mainly solid 8ms, but speed goes up and down every third or fourth continuous speed test. I had packet loss on the Xbox also.
Now the engineer has said he is coming out to check but his laptop (work one I guess) can only go up to 300Mbps?
Any advice or suggestions is really appreciated.
thank you for reading.
I was with Virgin, telewest etc for 24 years or so but wanted a isp with parity on DL and UL. So chose BRSK and it was cheaper on the 1gig.
For the first few months it appeared ok. Then when we started working at home we have had drop outs on Teams and Voip which made it in practical to use. This is using both Ethernet and WiFi. Lag started on xbox (ever so slight - microlag I guess?)
I was using a third party router, thought it might have been that and went back to using there own - Same difference.
Got BRSK out and they did some checks (albeit without any of their hardware when they tested at my house) After seeing the speed tests Ookla go high then low and then climb back up (900Mbps doewn to 300Mbps and finishing on 700Mbps for example) could see there was an issue.
After seeing inside my home server type cabinet it was determined it was my equipment. However all my stuff was switched off, it was just the ONT, their router and my desktop (they had no laptop with them) They changed something on the telegraph pole and something "down the road" Still not working. swapped to a new BRSK router - same issues.
They said it was my equipement based on them taking a photo of the inside of my messy server cabinet and sending it to h/o. This is even though I told them it was all off!!
Anyway still a problem and using a ping plotter I can see loads of packet loss. They have said they will come back out but a £40 charge when they find out it is my equipment?!?
Basically I am asking what could be causing it? Ping is mainly solid 8ms, but speed goes up and down every third or fourth continuous speed test. I had packet loss on the Xbox also.
Now the engineer has said he is coming out to check but his laptop (work one I guess) can only go up to 300Mbps?
Any advice or suggestions is really appreciated.
thank you for reading.
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