BT Boardband question ?

BEN_UK · 1 May 2006 at 12:41

Hello,

Friend of mine is with BT Boardband and is trying to get wireless internet setup in his house.

The modem he has at the moment is the BT Voyager 100 USB ADSL Modem, connects to his PC via USB.

He has 1x desktop PC, 1x laptop (wireless) and Xbox 360 (wireless)

Hes been out and brought a wireless router but its for cable internet not ADSL, the shop wont refund him either/exchange.

What are the chances that he rings BT and asked for a wireless router they would give him one for free ? if he sends his old router back ??

Thanks Ben

Bony Maloney · 1 May 2006 at 12:47

I have just upgraded to the BT Voyager 2091 and it cost me a "one off payment" of £10. If the guy has had this item less than 7 days I believe he can exchange it, if it isn't "fit for purpose" <--- Somebody else could maybe clarify this. I was already a BT customer, so the Wireless router was cheap.

Burbleflop · 1 May 2006 at 12:48

BEN_UK said:
What are the chances that he rings BT and asked for a wireless router they would give him one for free ? if he sends his old router back ??

Snowballs chance in hell I think. Whilst he's asking for freebies, can I have a new car?

I'd do back to the shop where he bought the router from and not take no for an answer. I don't know what your statutory rights would give in this instance, but it'd be worth a read.

Shootist · 1 May 2006 at 12:52

Don't tell me but I'm guessing No competitor talk please!

BEN_UK · 1 May 2006 at 12:53

Bony Maloney said:
I have just upgraded to the BT Voyager 2091 and it cost me a "one off payment" of £10. If the guy has had this item less than 7 days I believe he can exchange it, if it isn't "fit for purpose" <--- Somebody else could maybe clarify this. I was already a BT customer, so the Wireless router was cheap.

Like the sound of that.

Will get him to give them a call.

Burbleflop · 1 May 2006 at 12:54

Shootist said:
<snip>

Reading the FAQ might be a good idea:

The FAQ said:
As you know OcUK are in the computer hardware business and therefore the promotion of OcUK's competitors is forbidden

Gavstar · 1 May 2006 at 12:58

Bony Maloney said:
If the guy has had this item less than 7 days I believe he can exchange it, if it isn't "fit for purpose" <--- Somebody else could maybe clarify this.

I would imagine that it is perfectly fit for purpose, just not the purpose he wanted it for. So unless he was misled by sales staff then I don't think there is any legal recourse available

Bony Maloney · 1 May 2006 at 13:04

BEN_UK said:
Like the sound of that.

Will get him to give them a call.

I am tied in to a new 12 month contract with BT also

I went from 2mbps to the unguaranteed 8MBmbps service. £29.99pm. 40Gig download limit. I kept my old email settings and my monthly payment is as it was. I am seeing between 5---7.5mbps as indicated by my network software. Downloads are always dependant on the "uploader" but my speeds are hugely better and considering my payments haven't changed it's free speed<--