BT 'formal demand'

Smokey Deza

Smokey Deza

Smokey Deza

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11 Feb 2011
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2,136
I had a land line only contract with BT and they went and transferred it to Sky without my knowledge or consent, thus disabling my Internet for a month.

I wrote them a letter of complain etc and all they said was, 'I know you're annoyed but we sent you a letter about the transfer'

I never got this letter. At first they said it was sent on the 27/03 and later in the letter they said 12/03.

Surely they need some sort of feedback from the client before making any changes to their contract??
 
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My ISP was fast.co.uk. I called them up on 27/03 when my connection d/c and they say call 150 it's BT problem - your landline number doesn't exist anymore.

150 puts me through to Sky. I call BT 0800 and they said it's your ISP problem, call them (lol).

I have no idea why they transferred it. Whilst on the phone BT finally acknowledged they are the source of the problem, and said they sent me a letter on 27/03 for an 'order of transfer'. Yeah, the same day they cut me off.

Despite stating I never received this letter when I wrote to them they remain indifferent, instead now claiming they wrote to me on 12/03 and if I want to discuss further I can call 0800 :rolleyes:. I also outlined the cost of the disruption caused/setting up a new ISP to the value of nearly £200, yet they are still hounding me for this £50.

After sending my letter I didn't hear from this collection agency for nearly two month and was going to let it be, but I received another letter today from a different agency and was like wtf :o
 
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BT aren't in the business of randomly transferring their lines to other providers. Sky will have to have pulled this line into their systems. A letter will have been generated by BT and sent to the address the line is registered at, and the charge you are seeing will be because you didn't notify BT you were cancelling an active line.

It's possible that this started because someone has placed an order with Sky and your address has been attached to it somehow, but BT haven't just done it for fun.
 
Yeah you need to get this looked at properly.

I'm not at all suprised tho not so long ago BT managed to cease our phoneline and hence internet which we hadn't requested and turns out someone with the same last name but living in a different town, with totally different account number and totally different phone number had cancelled their line with BT and somehow BT managed to make that massive a **** up they cancelled the wrong line... and that was some fun and games getting it sorted.
 
I have the same house number as someone else on my street, it's just the post code that's different. I suspect this residence has placed an order and it's conflicted with my details somehow.

And I agree, it's totally illogical for BT or any company, to transfer one of their existing customers over to one of their competitors. This leads me to believe that this 'order of transfer' letter is just some BS story to cover up their own **** up.

In light of all this the £50 charge actually (£47.70) was for the outstanding amount for my bill that qrt.

So they breach my contract, ending it prematurely ceasing my account without warning or notification, and them demand £47.70 for the service I had used?

Can you believe these jokers or is there something I'm missing? Because this is an open and shut case in my opinion.
 
MissChief said:
As has been said, its not that BT transferred your line, Sky asked BT to release your line to them.
Click to expand...

This. BT don't "send" customers to other providers, those providers make a request to migrate your business to them.

Do you / have you ever had any dealings with Sky, e.g. TV, internet, phone line?
 
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