BT Infinity & FTTx Discussion

[Orcvader]

Did he actually say that?

BT themselves don't do the customer facing work, it's done by Openreach or an Openreach subcontractor. Typically you get much better results from an Openreach engineer than a Kellys or Quinn engineer - they're generally hopeless.

He did, but I'm guessing it could be more likely Quinn based on the appearance, hard to say since there was no labels or anything on the van. He probably thought that because the guy had a spare BT Hub, and apparently OR engineers aren't allowed to carry those any more.

Either way glad it's a proper OR engineer this time and seems to have solved the issue.

 

[MissChief]

He did, but I'm guessing it could be more likely Quinn based on the appearance, hard to say since there was no labels or anything on the van. He probably thought that because the guy had a spare BT Hub, and apparently OR engineers aren't allowed to carry those any more.

Either way glad it's a proper OR engineer this time and seems to have solved the issue.

OR engineers don’t carry routers as they’d need to carry dozens for all the ISP’s and their security protocols.

 

[Orcvader]

OR engineers don’t carry routers as they’d need to carry dozens for all the ISP’s and their security protocols.

Yes I'm aware of that, just relaying what the engineer said. Hence why he suspected the previous engineer was from BT or a subcontractor that had a few spare hubs.

 

[the-evaluator]

It's very odd that he suggested it may have been a BT engineer. But hey, as long as you're all sorted now.

 

[Armadillo]

How long does it take to replace a pole?

Pole I'm connected to is being taken down & replaced. Person preparing it today said will be without internet and phone tomorrow when it's being done. Is it really that quick? Taking down a pole, putting a new one up and reconnecting all the phone lines seems like a lot of work for just one day.

 

[andy_mk3]

Yeah they'll get that done in a day. They've got the equipment to do it and a few guys will be on it.

 

[Caged]

I think BT have some people who do home visits for things like Wi-Fi checkups and it's cheaper for them than paying Openreach to raise a charge for no-fault calls. Fairly sure Sky are doing the same thing.

https://www.bt.com/help/broadband/who-are-the-home-tech-experts-and-how-do-i-arrange-a-visit-

 

[ChrisD.]

Tech experts.

 

[Orcvader]

I think BT have some people who do home visits for things like Wi-Fi checkups and it's cheaper for them than paying Openreach to raise a charge for no-fault calls. Fairly sure Sky are doing the same thing.

https://www.bt.com/help/broadband/who-are-the-home-tech-experts-and-how-do-i-arrange-a-visit-

That explains it, he was wearing the exact same stuff and holding the same box as the video in the link. He was not an expert at all and was only doing the same troubleshooting I did beforehand

 

[russ9898]

FTTP experts, any thoughts on why my Thinkbroadband monitor looks so offensive? Connection is Sky Ultrafast 500mbit with very little use particularly overnight/during working hours (no overnight downloads etc being completed).

My old FTTC connection produced a much flatter graph with considerably less yellow latency spikes. Speeds on the connection are hit and miss, one test I can hit 500mbps with a quality score of 0.10/A (ThinkBroadband speedtest), the next I struggle to hit 350mbps with a quality score of 1.08/B. (All completed using a desktop PC and ethernet)

The downtime around 8am and 10am was as a result of me rebooting the router, ONT, checking LAN cables etc so please ignore that area of the graph. What testing are providers able to do remotely on FTTP? Are they able to do any diagnostics as such?

 

[Caged]

That ramp up time and the poor single thread performance doesn't look great. Were you with Sky before?

 

[russ9898]

That ramp up time and the poor single thread performance doesn't look great. Were you with Sky before?

Not in this property no, I was with NOW Broadband (essentially Sky) in my previous property which I was in until just before Christmas. I have been on a 30 day rolling contract with Virgin for the past few months whilst waiting for Openreach to install FTTP at my current property.

 

[V F]

I'm puzzled with the blue drops through the green.

 

[ChrisD.]

Is this using Sky's own router?

 

[russ9898]

Is this using Sky's own router?

Initially I was using my own Asus AC86U, I then swapped that out for Sky's router whilst checking connections etc between 8-10am yesterday, no noticeable difference in connection performance detected

 

[ChrisD.]

I'd make a post on their forums and also raise a fault, something is not right there.

 

[russ9898]

I'd make a post on their forums and also raise a fault, something is not right there.

Post made, will await replies in the hope there is some assistance on there

I just called Sky to report a fault, the support guy I spoke to insisted I needed to wait for 10 days whilst the line went through its training period I challenged him on the training period remark saying I didn't believe it was applicable to FTTP but was told in no uncertain terms that the line still goes through an initial 10 day self test.

I'll call back this evening once I am home from work and hope for a more helpful response.

 

[ChrisD.]

I just called Sky to report a fault, the support guy I spoke to insisted I needed to wait for 10 days whilst the line went through its training period I challenged him on the training period remark saying I didn't believe it was applicable to FTTP but was told in no uncertain terms that the line still goes through an initial 10 day self test.

Typical cheap ISP 1st line BS. As you say, there is no training period for FTTP, it either sync's at the speed or it does not.

 

[V F]

Is this using Sky's own router?

Sky's FTTP router doesn't do this to the graphs.

 

[ChrisD.]

Sky's FTTP router doesn't do this to the graphs.

I never suggested that it does.