Where are you located? I've been planning to ditch Virgin for Aquiss once my contract is up in a month or so, but this doesn't sound great.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Soldato
No issues here.
Near Derby.
Was out for about 5 minutes. Very happy with customer service and connection is better (noticably better in games) than BT....hopefully just an unlucky blip!
Ah okay, I'm up in Yorkshire. I had visions of you being just round the corner from me or something!
Fingers crossed it's an isolated incident, I've heard nothing but good things about Aquiss previously and I think they'd be a pretty big step up from VM.
Fingers crossed it's an isolated incident, I've heard nothing but good things about Aquiss previously and I think they'd be a pretty big step up from VM.
I've been running OR FTTP via Aquiss for a couple of months and also have VM which I'm keeping as secondary WAN. Oddly my logging shows a number of short drop outs on the FTTP service every week or so (and one 7 hour OR FTTP hardware fault) whereas VM has been excellent for years since the local congestion issues were resolved and only drops out every couple of months.
Customer service on Aquiss is great and latency is vastly better but I have to say these short dropouts mostly in the early hours but some during the day are more than expected. Having two faster WANs is great though after having only VM or 12/1.5Mbps FTTC so I'm sticking with both services for now as I work odd hours anytime of the day.
Customer service on Aquiss is great and latency is vastly better but I have to say these short dropouts mostly in the early hours but some during the day are more than expected. Having two faster WANs is great though after having only VM or 12/1.5Mbps FTTC so I'm sticking with both services for now as I work odd hours anytime of the day.
Maybe message Aquiss and see what they can see? It could have been an Openreach or local equipment issue, which would have happened regardless of which Openreach partnered ISP you are with.
I get the odd few minute drop out overnight, usually 3am or so, but I don't know if that's an ISP thing or a UDM thing.
Associate
None for me. I had 100% packet loss at 7pm last night but I don't actually recall anything happening in real time that affected the connection. No outage for me this morning, I'm 15 miles north west of Manchester.
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Associate
For anyone suffering packet loss on Aquiss, there was a notification yesterday on this. I rebooted my router around 23:30 and is now much improved.
Here's the text from Aquiss Network Service
Here's the text from Aquiss Network Service
Associate
I was in the office yesterday. I'd usually get a text from my wife if there was anything wrong, and didn't receive one, so I assume all good!Similar graph to me at 4pm yesterday, can't say I noticed anything but I was using using my VM connection at that time.
Soldato
Hasn't had any impact on mine. Not had a single hiccup as of yet.
Associate
- Joined
- 19 Oct 2002
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Aquiss are having issues again today.
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Soldato
Anyone on BT have the FTTC line fibre 100, wondering what kind of speeds you get on average?
Have VM 350bb package at present and pay a lot, out of contract and don't want to re sign, thinking about switching despite a hit on the speed, Im hopeful FTTP will eventually be in my area in the next year or so.
Do BT offer good personalised deals to try and get you to switch or do they stick closely to the prices on their website?
Have VM 350bb package at present and pay a lot, out of contract and don't want to re sign, thinking about switching despite a hit on the speed, Im hopeful FTTP will eventually be in my area in the next year or so.
Do BT offer good personalised deals to try and get you to switch or do they stick closely to the prices on their website?
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Soldato
If you're in London you might want to check if Community Fibre or G.Network is available in your area. Haven't checked G.Network recently, but CF is considerably more cheaper.
As for the Fibre 100, I'm guessing that's Gfast? In that case speeds will still vary depending on how far you're from the Gfast cabinet.
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Soldato
Not got CF in area yet, but did see a CF guy walking along a street near me the other day and BT we’re doing a lot of work in the are recently as well. Will check G.network.
Thanks
Soldato
- Joined
- 24 Sep 2015
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Fibre 100 is most likely FTTP. There's definitely a full fibre product with that name - my parents have it.
On average it's about 100Mbps, perhaps a smidge more. Works well, zero complaints from my parents.
Soldato
They mentioned no FTTP yet hence why I assumed it was possibly Gfast.
Soldato
Not sure as if it was full fibre I think I would get the faster speeds available to me as well, where as the fibre 100 is the fastest speed I can get from BT currently.