BT Infinity & FTTx Discussion

Renewed my 500mbps contract today, haggled from £37.99 a month down to £32.00

Quick checked BT prices which is basically the same. That’ll do and no price rise for 24 months.
 
CorrectHorseBattery said:
In going with an expensive provider. Get the cheapest one.
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Totally disagree with you on that one. I've had so much better service with the likes of Aquiss and now Idnet. Where as Sky, BT and Plusnet have pretty shocking service. Recently I was initially going to go with Plusnet and they screwed up my order, it took days to get answers and in the end I told them to cancel the order.
Went with Idnet and when I asked them questions replies where instant and they knew what they were talking about but just reading off a script. I get support while using my own router not forced to use theirs. You get what you pay for i find.
 
I have no regret leaving BT. Not only their upload is 5x slower than what I get now, they are also incompetent.

I have a landline that I have had for years, when I cancelled the broadband I said I just want to cancelled the broad band, I was VERY clear and repeated myself at least 3 times (probably more like 10 times) in 2 separate phone calls.

What did they do, they close down the entire account, including the phone line. When they put the phone line back online, not only they gave me a new number, they also charged me a fee for the reconnection !!! WTF !!!

Que more angry phone calls followed and good thing the old number hasn't been assigned to someone else and was able to get it back and have had to wait longer for a refund for the reconnection fee.

They were also going to put the price up too mid contract I recall.
 
Yeah we had it before - someone with the same last name but different town, different account number was cancelling their broadband and they cancelled our entire account instead - fortunately managed to get it all back but hassle and having to escalate to executive level complaints IIRC to get it sorted, usually they are pretty good though but when they are bad they are terrible.
 
Funny is biggest ISP Cerberus (the most expensive ISP for any FTTP) has told me any FTTP with them will be the lower latency ever! But nothing wrong with my Aquis FTTP got latency of below 10ms which are perfectly fine! This is the reason I went to Aquiss when placed an order for FTTP because of 3 months half price.
 
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I've been with Zen for multiple years and have no real reason to switch away from them when FTTP launches here. However, if they won't offer an incentive to stay I will look elsewhere (likely Aquiss or possibly IDnet. I believe the latter uses Zens network anyway)
 
robj20 said:
Totally disagree with you on that one. I've had so much better service with the likes of Aquiss and now Idnet. Where as Sky, BT and Plusnet have pretty shocking service. Recently I was initially going to go with Plusnet and they screwed up my order, it took days to get answers and in the end I told them to cancel the order.
Went with Idnet and when I asked them questions replies where instant and they knew what they were talking about but just reading off a script. I get support while using my own router not forced to use theirs. You get what you pay for i find.
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If the FTTP coming into the house works, it makes absolutely zero difference. I had Zen then I had TalkTalk and the service was identical just a third of the price. FTTP reliability is so high that it really is not worth it.

For FTTC and ADSL it's a different story.
 
CorrectHorseBattery said:
If the FTTP coming into the house works, it makes absolutely zero difference. I had Zen then I had TalkTalk and the service was identical just a third of the price. FTTP reliability is so high that it really is not worth it.

For FTTC and ADSL it's a different story.
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We'll have to agree to disagree. Not everyone prioritises price.
 
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The differences between TalkTalk and Zen just off the top of my head are:
  • Zen are PPPoE and TalkTalk are DHCP
  • Zen give you a static IPv4 and IPv6
  • TalkTalk give you a dynamic IPv4 and don't support IPv6.
"There's no differences between FTTP providers that I care about" is not the same claim as "the ISP makes absolutely zero difference". You'd definitely not be happy with an ISP that used CGNAT and had 2% packet loss at peak times.
 
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