Soldato
Usually yes. Although past experience with issues on my own Sky Fibre, they had been really good.
BT Infinity & FTTx Discussion
- Thread starter michellez
- Start date
Usually yes. Although past experience with issues on my own Sky Fibre, they had been really good.
I am switching from Sky to BT - not for speed, just cashback!
Can someone with the smarthub let me know please if it can be used in modem only mode? If not do you think it is good enough wifi wise to ditch the Asus-RT66U I am using at the moment?
Can someone with the smarthub let me know please if it can be used in modem only mode? If not do you think it is good enough wifi wise to ditch the Asus-RT66U I am using at the moment?
Ok,
if the issue was a loose connection on the BT line inside your property then the chances are you would have been charged I guess.
My Virgin BB has been iffy for while now and I guess I've seen an engineer at least twice so far this year.
The only way for me to know about Infinity here is to try it though.
Soldato
Wifi on my new smarthub is absolutely fine, and much better than the cheapo Plusnet router I had before.
Hi,
anyone working for BT/Openreach that could help?
Sister gave notice to VM, as the service was shocking (I never really had any trouble) and another price hike did not help either.
So out of BT and Sky, BT is the better option.
Unfortunately, for the given address, for Fiber, the address check just says "accepting orders" , which really means anything and nothing. When doing web order, it only offers DSL speeds as estimate. However for next door neighbour (my sister is 4, he is 6, it's literally next door, like 3 metres door to door) and he's able to get fibre, with proper speeds.
Is there any way to check if her house can be connected or at least when would fibre be fully available? Not tried calling CS, but my feeling is that it'll be waste of time anyway.
Thanks
anyone working for BT/Openreach that could help?
Sister gave notice to VM, as the service was shocking (I never really had any trouble) and another price hike did not help either.
So out of BT and Sky, BT is the better option.
Unfortunately, for the given address, for Fiber, the address check just says "accepting orders" , which really means anything and nothing. When doing web order, it only offers DSL speeds as estimate. However for next door neighbour (my sister is 4, he is 6, it's literally next door, like 3 metres door to door) and he's able to get fibre, with proper speeds.
Is there any way to check if her house can be connected or at least when would fibre be fully available? Not tried calling CS, but my feeling is that it'll be waste of time anyway.
Thanks
Soldato
@kefan77 use BT's DSL checker below, sounds like the cab may be currently full so not accepting orders right now.
Use the address checker method below the search box.
https://www.dslchecker.bt.com/
Use the address checker method below the search box.
https://www.dslchecker.bt.com/
Thanks, got this:
does it mean it's fully available? why wouldn't you be able to order online?
Soldato
Kefan, your sister has access to 330/30 FTTP not 80/20 FTTC.
I don't know too much about BT's FTTP, but I think you have to ring up for it.
I don't know too much about BT's FTTP, but I think you have to ring up for it.
Soldato
Mrs has said that a BTO van was outside her cab when she left for work. So fingers crossed, it's working by the time I get home.
Thanks, got this:
does it mean it's fully available? why wouldn't you be able to order online?
The FTTPoD product listed will show up for most people on the line checker, but you would need a lot of cash to actually get it installed.
It's a different product from BT's FTTP service, which has limited availablitly currently.
It doesn't look like there is any fibre service available on your cabinet currently. Your sisters neighbor maybe connected to a different cabinet, or an incorrect database entry or several other possibilities as its BT Group after all
This. Does it say anything any being served by cabinet X at the top of the page?
I had issues with the wireless on the HomeHub 5 and Plusnet's HubOne thingy... pretty sure they're identical apart from the branding.
3 different units in 3 different locations with different devices (all 30 miles apart so not local interference) all had awful throughput on 5GHz wireless. Manually setting the channel fixed it. I'm not just talking about a little bit either, 30Mbps-ish increase on speedtests.
Is it a block of flats by any chance? are they new builds?
Soldato
I had a similar issue where everyone else in the village but me and 6 other houses could get fibre even though we were on the same cab, it turned out the address openreach had for my house was 4 miles down the road so "out of range".
https://www.homeandwork.openreach.co.uk/help-and-support/fibre-broadband-availability.aspx
Fill in that form and you will get an answer from openreach not someone at BT customer "support" looking at a screen with NO written on it in a large bold red font.
Make sure you explain that next door is on the same cab and that they can get it.
https://www.homeandwork.openreach.co.uk/help-and-support/fibre-broadband-availability.aspx
Fill in that form and you will get an answer from openreach not someone at BT customer "support" looking at a screen with NO written on it in a large bold red font.
Make sure you explain that next door is on the same cab and that they can get it.
Thanks for that info. Unfortunately every aftermarket router I have used don't accurately set a control channel...they all need tweaking for best performance.