BT Infinity & FTTx Discussion

robj20 said:
Do "tracert" see what's going on.
Click to expand...
Tracing route to bbc.map.fastly.net [151.101.128.81]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms unifi.localdomain [192.168.1.2]
2 20 ms 15 ms 15 ms lo0-0.bng4.wh-man.zen.net.uk [51.148.77.131]
3 * * * Request timed out.
4 * * * Request timed out.
5 24 ms 20 ms 21 ms lag-1.br1.thn-lon.zen.net.uk [51.148.73.153]
6 21 ms 23 ms 21 ms 167.82.128.64
7 20 ms 21 ms 20 ms 151.101.128.81
 
michty_me said:
Tracing route to bbc.map.fastly.net [151.101.128.81]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms unifi.localdomain [192.168.1.2]
2 20 ms 15 ms 15 ms lo0-0.bng4.wh-man.zen.net.uk [51.148.77.131]
3 * * * Request timed out.
4 * * * Request timed out.
5 24 ms 20 ms 21 ms lag-1.br1.thn-lon.zen.net.uk [51.148.73.153]
6 21 ms 23 ms 21 ms 167.82.128.64
7 20 ms 21 ms 20 ms 151.101.128.81
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Here is mine from Manchester

1 <1 ms <1 ms <1 ms 192.168.116.240
2 8 ms 7 ms 8 ms 159.242.111.73
3 8 ms 8 ms 7 ms et0-0-51.lon-west-core1.network.aspirets.com [5.22.143.48]
4 7 ms 7 ms 7 ms et0-0-2.lon-west-edge1.network.aspirets.com [5.22.136.159]
5 8 ms 8 ms 8 ms ldn-b3-link.ip.twelve99.net [62.115.37.168]
6 7 ms 7 ms 7 ms fastly-ic-391665.ip.twelve99-cust.net [62.115.199.213]
7 8 ms 7 ms 7 ms 151.101.128.81
 
kona786 said:
Oh you wanna compare wired.... Let's roll...

Screenshot-20260213-053305.png
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Image no workey.
 
My road recently got wired up for FTTP. I get Sky staff deals so looking to upgrade my existing 78Mbps to the 900Mbps deal for £30/month. Seems daft not to. Girlfriend is having a fit about having to "dig up" the front garden and/or having a horrid plastic cone on the front wall. She's generally paranoid about anything ruining the look of the house :o

So here's the setup. I'm really sure they will pull the fibre through where our current phoneline ducting goes, right? No need to dig up? Would we get a 'cone' on the front of the wall? (Some of our neighbours have :confused: ) You can see the cabling going into our lounge and our lovely paving which we don't want ruined...




Now here is the annoying thing. We had built-in shelves/cupboard done, and the carpenter annoyingly cut very tightly around the master socket.
- Is the ONT (Optical Network Terminal) likely to be bigger than the master socket? I see the cables generally come out the bottom so we'd have to do something here regardless, right?
- Would the engineer make the cut out for us, or should we get the carpenter back and make it bigger beforehand?
(For those DIY inclined, would the carpenter or engineer have any problems widening that hole with a jigsaw or similar without having to completely dismantle the cupboard)



Also, specific to Sky... We currently have a wifi extender/booster to help with wifi signal in the loft room, would this need replacing? Does their full-fibre booster suport ethernet backhaul? :confused:

TIA.
 
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I assume as you're London that Sky are offering to use Openreach infrastructure and not CityFibre, what does it say if you put your postcode into https://www.broadbandchecker.btwholesale.com/#/ (click address, enter just your postcode, pick your house off the list). From the looks of things it should say something like "fed by 1 inch duct 100" which is the small stuff in your picture, which means nothing to dig up.
 
Caged said:
I assume as you're London that Sky are offering to use Openreach infrastructure and not CityFibre, what does it say if you put your postcode into https://www.broadbandchecker.btwholesale.com/#/ (click address, enter just your postcode, pick your house off the list). From the looks of things it should say something like "fed by 1 inch duct 100" which is the small stuff in your picture, which means nothing to dig up.
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Thanks, but i'm not seeing any words to that effect. Is it any of this?

Featured Products: WBC FTTP (Downstream up to 1,000)
FTTP Install Process: KCI2 Assure.

Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground.
FTTP is available and a new ONT may be ordered.
The exchange is not in a current fibre priority programme
As a WLR withdrawal exchange, product restrictions apply
SOADSL is not restricted at the exchange
For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage.
For all SOADSL services,the stable line rate will be determined during the first 10 days of service usage.
Actual speeds experienced by end users and quoted by CPs will be lower due to a number of factors within and external to BT's network, Communication Providers' networks and within customer premises.
In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values.
If you decide to place an order for a WBC fibre product, an appointment may be required for an engineer to visit the end user's premises to supply the service
ADSL, ADSL2+ and SOADSL availability: If shown at FTTP or SOGEA premises,ADSL, ADSL2+ and SOADSL are not available to order due to WLR Withdrawal stop sell rules. CPs should order FTTP or SOGEA. Copper products are only available by exception.
Thank you for your interest
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Scam said:
Thanks, but i'm not seeing any words to that effect. Is it any of this?
Click to expand...

"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground."

This isn't good as it means the original cable has no ducting and they'll have to dig a new trench.

Edit - the second photo shows the DiG cable egress and it doesn't just serve your property by the looks of the cabling. I suspect your order might take a while to progress ;)
 
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Vestas said:
"Our records show the following FTTP network service information for these premises:-Single Dwelling Unit Residential UG partial Direct In Ground."

This isn't good as it means the original cable has no ducting and they'll have to dig a new trench.

Edit - the second photo shows the DiG cable egress and it doesn't just serve your property by the looks of the cabling. I suspect your order might take a while to progress ;)
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Sounds like the sort of thing I shouldn't tell my girlfriend then! There's plenty of room underneath the black fence which would avoid the paving. All my girlfriend cares about is something poking out the front of our wall or them digging up and ruining our paving :confused:

I don't understand how the original cabling has no ducting as you can see it coming out in that pic right next to the house wall! From your last line, do you mean it serves my neighbour as well, that seems right. (In case it#'s not clear, these are small terraced houses, that's her front garden to the right of the black fence)

I just checked out two of my neighbour's front garden's who had it installed. One has ducting appearing right behind their front wall. Not great, but nothing visible from the street which is good. She said "no digging". The other - I couldn't see anything, just the cables coming up next to the house (like mine currently). I don't know if that's anything to go off...
 
Scam said:
Sounds like the sort of thing I shouldn't tell my girlfriend then! There's plenty of room underneath the black fence which would avoid the paving. All my girlfriend cares about is something poking out the front of our wall or them digging up and ruining our paving :confused:

I don't understand how the original cabling has no ducting as you can see it coming out in that pic right next to the house wall! From your last line, do you mean it serves my neighbour as well, that seems right. (In case it#'s not clear, these are small terraced houses, that's her front garden to the right of the black fence)
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That's not ducting. That's a DiG (direct in ground) cable which was common a while back and has many variants up to and including armoured cabling.

Given it serves your neighbours I doubt Openreach will go near that.

What are the other install options? Bear in mind the ONT will require power.
 
Caged said:
Do the neighbours with Openreach fibre have anything like this on their boundary next to the wall? https://www.millsltd.com/default/ftth-footpath-demarcation-toby-box.html

If so you can drill down into the back of them so the fibre pops out your side of the wall without any capping on the outside.
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Sorry if I wasn't clear. Neighbours up the road have had it installed. My neighbour next door (to the right of the black fence in pic) to my knowledge does not have FTTP.
Vestas said:
That's not ducting. That's a DiG (direct in ground) cable which was common a while back and has many variants up to and including armoured cabling.

Given it serves your neighbours I doubt Openreach will go near that.
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Understood re. the DiG. So if OR won't go near that, what will they do?
Vestas said:
What are the other install options? Bear in mind the ONT will require power.
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I guess that's what I'm asking? :p

Other neighbours over the road, have got something one of these stuck to their front garden wall (on the pavement). My girlfriend has seen it and she thinks that's what we're gonna end up with. That's obviously what I want to avoid as they do look ugly. No idea if their is for FTTP but I assume it is because they only moved in about a year ago and it appear soon after. Shown here; https://forums.overclockers.co.uk/t...our-drive-front-garden.18959634/post-35886889
 
EE 1.6 has been having issues since mid to late afternoon yesterday. It went down completely (luckily I had 5G failover so didn't miss any rugby). and since it came back it's been stuck to around 70 Mbps download. Few posts on the community, apparently the team who need to look into it don't work weekends. Great. Might have to venture outside!
 
It does look to be reasonably widespread.

1.6 package down since yesterday

Service been down since yesterday on the 1.6 package. There are other posts that are similar and suggest an issue. 3rd party route logs (also no service on the EE hub,logs here don't seem detailed) 2026-02-15T10:27:52Noticeppp[wan_link0] Link: reconnection attempt 27613 in 3 seconds...
community.ee.co.uk community.ee.co.uk

1.6gb very slow today

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?
community.ee.co.uk community.ee.co.uk

Hopefully it gets sorted on Monday, I was going to rebuild my gaming PC today but I don't want to deal with 'only' 70 Mbps download for my Steam games, and equally don't want to hammer my work SIM with a huge spike of data. Tomorrow I need to pull over 200 GB of build files for VCF beta testing.
 
VM contract up soon, so ?? to all with the 1.6gb package, how is it for you?
asking as have read some good reviews, but read a lot more bad ones.
can get a deal on it the now for £44.
 
Rab said:
VM contract up soon, so ?? to all with the 1.6gb package, how is it for you?
asking as have read some good reviews, but read a lot more bad ones.
can get a deal on it the now for £44.
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It's great, but expensive. Although as mentioned above it's been stuck at about 70 Mbps for some people since yesterday and apparently no one can do anything about it until tomorrow.
 
ChrisD. said:
It does look to be reasonably widespread.

1.6 package down since yesterday

Service been down since yesterday on the 1.6 package. There are other posts that are similar and suggest an issue. 3rd party route logs (also no service on the EE hub,logs here don't seem detailed) 2026-02-15T10:27:52Noticeppp[wan_link0] Link: reconnection attempt 27613 in 3 seconds...
community.ee.co.uk community.ee.co.uk

1.6gb very slow today

Had Great reliable service over the last year but today the download speed has dropped from 1.6Gbps to 50Mbps, when I called they said it was a know issue with "the package" whatever that means, not a local issue. Anyone else have the same?
community.ee.co.uk community.ee.co.uk

Hopefully it gets sorted on Monday, I was going to rebuild my gaming PC today but I don't want to deal with 'only' 70 Mbps download for my Steam games, and equally don't want to hammer my work SIM with a huge spike of data. Tomorrow I need to pull over 200 GB of build files for VCF beta testing.
Click to expand...

This is the downside of BT - when it works, which is mostly, great, when it doesn't it is a shambles - no provision for out of band emergency action, no updates, no one gives a **** or has any resolution path to give a **** unless you resort to contacting executive level complaints directly - which ultimately is just wasting their time as well when it shouldn't come to them to deal with relatively trivial matters - though on the other hand executive level are responsible for implementing things at lower levels to deal with these kind of things.
 
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