BT Netflix issues

SixTwoSix said:
How have you been with them Hades?

My hub is over 3 years old and they didn't try to pull that nonsense with me. Guess it all depends on the idiot on the other end of the phone though.

Glad you're getting another one though. :)
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BT have been fine for me. No issues in several years. The first time I called about the Netflix issue the helpdesk guy knew about the issues and said he would call a few days later to let me know what they would do. To be fair they probably would have called me back but I contacted them again first after hearing several reports of a replacement HH fixing the issue. But the second time I reached someone who didn't know about the Netflix issue and seemed to assume that my HH was physically broken. Becasue I'd had the device several years I guess she reverted to their default line that I had to buy a replacement device. She couldn's seem to grasp the fact that the product they had sold me was faulty rather than something breaking over time. I did expect this response and was prepared with the polite line about leaving to find a provider who would simply offer a free replacement router.

I'll probably buy my own router at some point anyway.
 
I've been having this issue with all my smart TV's too. However I can't be bothered to spend ages on the phone to BT to troubleshoot when I know what the problem is. I might just replace my homehub. Is the Asus RT-N56U still a good FTTC router? Should be able to pick up a used one for a modest sum.
 
Go the BT route, save some money. All in it took 3 phonecalls and a few forum messages, I now have everything working again and it cost me nothing.
 
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