BT/Openreach rant!!!
- Thread starter joey1211
- Start date
Case manager rang and appeared to be as clueless to the situation as everyone else I have spoken to thus far. Again, enquired whether I lived with a Ms Hughes.
Was tempted to say that she might be the women that I keep under the stairs. The chloroform might have worn off yesterday and that I had never asked her her name. Might have had a knock on the door from the boys in blue.
Was tempted to say that she might be the women that I keep under the stairs. The chloroform might have worn off yesterday and that I had never asked her her name. Might have had a knock on the door from the boys in blue.
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Email [email protected] and tell her you don't want to deal with your assigned case manager because they are hard of reading.
Associate
- Joined
- 14 Aug 2014
- Posts
- 1,070
I had a terrible experience with my BT infinity installation last year. The worst customer service I've experienced for a very long time. I've had had no problems with them since then, but if Virgin media ever begin serving my new postcode then I definitely want to switch back.
No pole work or cabling was carried out on Friday. But...
I have just received an email from BT congratulating me on my new order. I have been assigned a telephone number (I now have three) and an engineer is popping round on the 2nd March to install the box faceplate and cabling inside the house.
Back to square one, again!
I have just received an email from BT congratulating me on my new order. I have been assigned a telephone number (I now have three) and an engineer is popping round on the 2nd March to install the box faceplate and cabling inside the house.
Back to square one, again!
Soldato
- Joined
- 7 Dec 2005
- Posts
- 8,010
- Location
- Wiltshire
Good luck getting any issues fixed with BT, after several months of back and forth with them over my speed issues i just said **** it and cancelled my contract with them, would rather have no internet than pay them another penny.
Phoned up the Dundee Call Centre and speak to a very apologetic and sincere worker telling me that they have messed this up. Have asked them to scrap everything and to start again with a site survey, which will be fast-tracked and should be completed within five working days. Again enquire whether they can give me my old number back so that I can access the internet. The request has been put in my case notes.
Received a call back from the Dundee call centre telling me that I need to take another afternoon off work so that the engineer can turn and 'officially' log that he is unable to carry out the work and that a site survey needs to be done. If this does not happen then Openreach will charge me for the survey.
I'll be honest, I was left speechless.
I'll be honest, I was left speechless.
Just ordered a new phone line to a separate garage block & upstairs flat next to my house.
The phone lines run off a pole which is obstructed from the new building buy the neighbors garage.
But apparently they will be here on the 20th of March and will get all the work done on the same day I don't think so!
Have to say this thread has me slightly worried! I'm now expecting months of drama.
The phone lines run off a pole which is obstructed from the new building buy the neighbors garage.
But apparently they will be here on the 20th of March and will get all the work done on the same day
I don't think so!Have to say this thread has me slightly worried! I'm now expecting months of drama.
He said he'd book the site survey. So I'm expecting contact from BT, tomorrow at the earliest. After that the survey team will need to come out and report what work needs to be done (new pole and cabling work). That team will need to come out and do whatever's necessary. Then I'll need to take another 4 hours off work for the internal work. I'm guessing at least another month until it's done with.
Of course I can keep asking until I'm blue in the face for them to restore my original number so that I have internet access again, but the words 'blood' and 'stone' don't even begin to describe it.
Of course I can keep asking until I'm blue in the face for them to restore my original number so that I have internet access again, but the words 'blood' and 'stone' don't even begin to describe it.
If you send me a trust I will give you a mobile number for a BT group CEO. I had massive, massive problems during an office move that they messed up a huge number of times. The only way to get results is to go mental at the people at the top.
It sounds like you have hit the "wayleave" office, the issue is that bt have a tiny wayleave office which doesn't take external calls, wont talk direct to customers and works at a snails pace, this office is the one that deals with any surveys on sites and is an absolute shocker in terms of efficiency.
We did this for business and our office move was delayed by 3 weeks due to bt incompetence.
It sounds like you have hit the "wayleave" office, the issue is that bt have a tiny wayleave office which doesn't take external calls, wont talk direct to customers and works at a snails pace, this office is the one that deals with any surveys on sites and is an absolute shocker in terms of efficiency.
We did this for business and our office move was delayed by 3 weeks due to bt incompetence.
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Three guys turned up today to run the cabling required and to install the faceplate. Unfortunately, they've rerouted the cable along another route which has no free lines available on it. I will now have to wait for another engineer to carry out work at the exchange and the pole.