Got loads of letters in the post relating to the cancelled orders. They have changed the activation date and automatically not scheduled an engineer. We have no idea where the lines come in the build and need them routing to another floor like the first lines we got. I have been constantly on the phone to them. Today i get in to the office to find an extra 2 Home hubs have been delivered. BT really are awful.
BT/Openreach rant!!!
- Thread starter joey1211
- Start date
Got loads of letters in the post relating to the cancelled orders. They have changed the activation date and automatically not scheduled an engineer. We have no idea where the lines come in the build and need them routing to another floor like the first lines we got. I have been constantly on the phone to them. Today i get in to the office to find an extra 2 Home hubs have been delivered. BT really are awful.
Missed a call at 13.10. Phone the call centre to be told that the a new pole needs to erected and this should be done by 13th February. Asked for them to move my old number back to the old property so that I would have internet access again and was told that this would cancel the entire order and pole work. Offered free 30 days on their BT-FON network which I was assured I would be able to connect to even though I live in a remote area in a building with 2 foot thick walls.
Was it Joe Garner you emailed, Gavin Patterson or someone else?
Should have had infinity installed on 15th of December, and, well, it still isn't. Unfortunately I can only go with what BTR are relaying from their discussions with OR but it sounds like OR are just giving everyone the runaround and I'm totally fed up with it now.
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That's my point, I think it's a case of OR not having enough staff to meet the demand for engineers, then them fobbing Sky off and then Sky can only tell me what they are told (as you say).
My neighbour still hasn't had her broadband connected, she ordered it in November. I've set up a guest network for her to use in the meantime.
I know this doesn't help you now, but never ever do a line move if you can avoid it, it's not worth the hassle.
Order a new line with a free install, get it working, and cease the old one. Alternatively don't deal with your SP, and request the move directly with Openreach:
http://www.openreach.co.uk/orpg/hom...on=remove_relocate_external_network_equipment
Order a new line with a free install, get it working, and cease the old one. Alternatively don't deal with your SP, and request the move directly with Openreach:
http://www.openreach.co.uk/orpg/hom...on=remove_relocate_external_network_equipment
Out of interest, has going to direct to OR for a new provide worked for you? The wording of that page suggests it's only for moving existing poles etc.
No I haven't ordered new lines from OR directly because you can't. That page is for moving where a line comes into your property, so for overhead lines you could move it if you were building an extension etc.
If the building the OP wants the line moved to is a new address then I would have done that by placing a new line order at the new address with my chosen provider. If the overhead cable was causing an issue on the old address then that link gets it removed once the line has been ceased.
If the building the OP wants the line moved to is a new address then I would have done that by placing a new line order at the new address with my chosen provider. If the overhead cable was causing an issue on the old address then that link gets it removed once the line has been ceased.
I know you can't generally deal direct with OR, just the way I read your post suggested it was a path you'd been down for moving a line between buildings / locations.
Sorry, no. For moving a line between buildings at the same address then that's the path I would go down if for some reason I didn't want a second line installed. The new line order would go through your provider, but as it's not ordered as a move it wouldn't cease service on the old line if the order got stuck somewhere.
Do you get to keep your current number using this method?
In reference to my previous posts. The ADSL hasn't gone live on one of the lines from Friday. Called up today to be told an error with OpenReach and it should be the 5th. Just got a voicemail saying it has now been cancelled and it will be 17th. We only need all 6 of the lines until later this year. I'm pretty sure my company will do no further business with BT as they are utterly awful.
Just received a call from my case manager in Dundee asking me whether I am now happy that my telephone line is working. His case note show that the engineer has been at the property and showed my partner, a Ms Hughes, that it was all up and running. When I told him that I lived alone, I was then asked whether I knew of a Ms Hughes in the area who has recently had a telephone installed. Has promised to call me back by the end of the day with an explanation
Perhaps you have a woman living in your house that you've not noticed.
Indeed. Same here, engineer turned up exactly on time, and even did extra work I asked him to do (run extra cables, move the face place) in exchange for a strong coffee and some biscuits, before leaving in his time window.
No, I assumed people don't actually use their landlines.