BT/Openreach rant!!!

VirginMedia have been great for me, engineers text the day befoere with an hour window which they always hit, every engineer has been knowledgeable and sorted any problems quickly.
there indian call center is a bit of a pain with all their scripting though.

I know this thread is about BT but if you have the option to go VirginMedia then thats what I would do.
 
Re-cabling should be done by Friday and an appointment will be made for next week to install the line at the premises.

It's not the time it's taking that annoys me. It's that they say they're going to contact me and do not. It's left to me to chase them the next day as they have until 8pm to contact me (via mobile) and I have no phone at home
 
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It's Openreach that is the problem. And nobody talks to anyone!!

Took me 2 months to get mine sorted too and lots of misinformation/ confused staff and lots of 'failed' appointments where people just never bothered turning up(some of which I wasted a day of holiday for).

Openreach are ridiculous. :( That is all.

Hope you get it sorted by next week dude!
 
I think I win on this one. 3 MONTHS it took for Open Reach to install my line. Must have had 3 different "Engineers" out who all told me a different reason why they COULDN'T install it. The 4th guy installed it no hassle in about 10 mins. Muppets
 
kPATm said:
I think I win on this one. 3 MONTHS it took for Open Reach to install my line. Must have had 3 different "Engineers" out who all told me a different reason why they COULDN'T install it. The 4th guy installed it no hassle in about 10 mins. Muppets
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Oh woah yeah that's pretty shocking... :/

That said, the final time an engineer came round to sort mine it was a 10 min job as well. Agreed, complete idiots.
 
BT did phone as promised on Friday saying that all re-routing work had been done. Have had a look round but I can't see any evidence of this having been done, unless they're bringing it in along another route.
 
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Still waiting for Fibre, it's been coming for over 2 years now and keeps getting pushed back every 3 months.

It's finally enabled in this area but none of the cabinets are ready and I've been told to "check every week"

Gee thanks.
 
There was a thread a while back about how every other job title has the title engineer tacked to the end and this is another example!

It is sad how the customer is valued less and less by the big firms.

Anyway, I'm off to my local fruit and veg store to buy some apples from the Organic Fruit Engineer, toodlepips! ;-)
 
As others have said if you've not had any joy by now escalate to the top - seems to be a cluster **** of disorganisation in that company/openreach. After 2 weeks max I always go straight to the top and so far that has got things done with a level of customer service and efficiency that if they'd managed even half of from the start would have won them awards :S

Last time I had a problem (where I escalated it after getting nowhere) had a disgruntled engineer turn up, out of region on a saturday who had liv garfield (head of openreach at the time) basically on the phone to him til he'd got the job done = result.
 
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Gonna send them a sketch of the property and to confirm whether the work has been carried out as the initial engineer said it would, or are they bringing it in from another direction. If I have to take a fourth afternoon of work, I'll be livid.
 
It's a real shame that, no matter who you get your phone+broadband through down here, BT still gets paid. Because they suck more than any other telco company I know of. Sadly, we have no cable companies here :(

PS our councils entire IT was outsourced to a BT joint venture, and they ****ed it up in a very short space of time. Now just about everybody is being fired. Our major contracts are being taken away and given to BT proper. The jobs they promised they'd create are a lie and never materialised.

BT cannot be trusted with anything. It's nothing short of scandalous that they keep winning govt contracts.
 
We just ordered 4 new telephone lines with ADSL on each line to the same office. Their system decided to cancel 3 the next day as duplicates.
 
Gammawolf said:
When they installed my BT infinity 4 years ago I had about 1 hour of downtime. Been performing great ever since.
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I had a similar experience.
The technician arrived on the agreed day and on time, he installed everything and actually made some technical changes to the line parameters there and then which added another 3.5mb.

Superb service and I've had around 1 hour downtime in 3 years.
 
Also cannot fault BT really.
When we moved into our current house I told BT when we'd be taking ownership and could our ADSL/Phone be live on that date - it was.
When I was upgraded to Infinity the engineer came on the day arranged, moved my master socket around and left me with working fibre broadband.

I had one issue where my 80mb connection dropped to around 50mb. They reset the connection, but the same thing happened again.
Engineer came out, ran a different pair from my street box to the house and then cleanly/invisibly ran a connection from the socket just inside our front door to the room where we wanted the Modem/Router to go and then attached a wall box - connection has been at around 76/18 ever since.
 
I recently moved and arranged to have broadband set up last week. Took day off and waited till 6 nobody turned up.
Phoned sky to ask what happened and apparently openreach were having trouble with resources.
Have to wait till next week now for activation.
Was fuming they couldn't call or text to say they couldn't make it.
 
AlecR said:
"British" Telecom, a supposedly private company, where half of its money comes from the tax payer, which is then used to benefit its shareholders, roll out "fibre" and to install FTTP in one place.
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I could tell you a nice story, about BT winning a govt contract, setting up a "joint venture", then paying itself 100s of thousands in "consultancy" fees. Before finally firing the staff in the "joint venture" and moving all the work to BT proper.

And claiming a great success for the council, despite rendering non-IT staff unable to work for days on end. It'd be funny if we didn't all contribute via our taxes to the appalling and corrupt scheme they've got going with govt contracts.
 
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