BT OpenReach Visit

Dunks

Dunks

Dunks

Soldato
Joined
31 Oct 2004
Posts
8,691
Location
London
Hey guys, I've recently moved into a new flat, I've signed up for Sky broadband and I've been given an installation date of the 28th, they've also scheduled a BT OpenReach engineer to come visit.

My phone line was/is disconnected but I have the physical line and master socket installed from the previous tennent.

I'm not too sure why someone needs to come round if this is already done? :confused:
 
The date is most probably a provisional date incase you actually do need an engineer to come out. You will most probably get a text a couple of days before the 28th saying that an engineer is not required. Bit of a PITA if you need to take time off work or something though.
 
Sky Broadband.....good luck! I spend more of my time having my internet capped and having to call them just to hear them apologise for the accidental mistake.
 
My angus? :eek:

Yeah, I might phone up Sky and tell them there might be no need! I'm moving in properly on the 20th, 8 days with no internet :'(
 
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There may be a socket there, but it might not be getting all the way back to the exchange, hence the need for an engineer to visit and push your number into said socket :)
 
The engineer will probably not be attending. He'll go to the exchange, activate the line and call you. If you answer his job is done.

The appointment is if he needs to fix anything. And also makes losing £140 seem more bearable.

On that note isn't a telephony service a given Human right? How can they charge for the activation??? BAH BT i 'ate 'em!!!!!!!:mad:
 
Oh I'm sure BT will find some way to charge you the reactivation and manage to **** up so your without internet for an extra week... I'm not sore at BT or anything honestly...
 
Dunks said:
Not paying anything bar a £10 setup to Sky. I'd cry if I had to pay the £140 re-activation :D
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I don't know if it'll work for you as this is a bit different.

When we moved into our apartment and signed up for SKY TV and Broadband we also had to pay BT to reactivate our line.

We had the BT activation fee refunded in full by sky as the only intention of getting it in the first place was SKY. I only knew about this because my wife at the time was working for a partner of SKY and she found out through her work.

Might be worth looking into.
 
Odd, when did you pay the re-activation fee? As far as I'm aware I'm done and dusted with payments. I've paid the setup free, set up the direct debit for the monthly fee etc.
 
Dunks said:
Odd, when did you pay the re-activation fee? As far as I'm aware I'm done and dusted with payments. I've paid the setup free, set up the direct debit for the monthly fee etc.
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I cant remember, this was at the end of 2008 and my wife did the paperwork.

I'll ask her when she gets home tonight.
 
Andy said:
The engineer will probably not be attending. He'll go to the exchange, activate the line and call you. If you answer his job is done.

The appointment is if he needs to fix anything. And also makes losing £140 seem more bearable.

On that note isn't a telephony service a given Human right? How can they charge for the activation??? BAH BT i 'ate 'em!!!!!!!:mad:
Click to expand...

This is the reason, although there is a line in your house etc. it doesnt mean it is live or connected! This is where the £100000 charge comes from...even though you can see a box and a wire!
I used to know someone who worked for BT in the call centre so that's how I know.
 
Which I do :).

From my research, they don't seem that bad. You always get bad reviews no matter ISP you look into!
 
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