BT Openworld problem

Willbo

Willbo

Willbo

Associate
Joined
28 Jul 2004
Posts
1,215
Location
Solihull, Birmingham
Last night I got BT Openworld broadband setup on someones PC which uses Vista 64bit and a speedtouch 3300 usb mobem.

Got it all set up with the correct drivers and BT software, got on the internet ok no problems. Yet for some reason, tonight when he tried to log onto the internet, once he clicked on his name in the BT software, it wouldnt connect, just came up with the dial up dialog box with an error of unable to connect, something to do with connection already in use I think

Anyone know what the problem is? Bit baffled as it was working fine the night before when I was there, yet today he cant get it working. Only thing I changed on the PC was installing the printer after setting up the internet
 
It's no real loss, they're garbage anyway. You can pick up a cheap ADSL router for not a lot these days, and it'll be far more reliable.
 
Yeah thats what I though, but the person who I'm doing this for is very relucant to spend any money on this at all, he's got a bad financial position at the moment so not able to spend.

Once I found the right drivers for Vista on the net, the modem went on no problems at all, suppose if worst comes to worst I'll just have to put XP on to it.
 
Get the person to ring up for a migration code, they'll cut the monthly bill & send a free Home-Hub out if they mention how wonderful the Orange one sounds. The same thing works with other suppliers as well. I had a very similar situation (Vista upgrade & a speedtouch) with one I was doing for somebody with AOL. They wanted £90 at first & climbed down to a free one under threat of cancellation.
 
Nick644622 said:
Get the person to ring up for a migration code, they'll cut the monthly bill & send a free Home-Hub out if they mention how wonderful the Orange one sounds. The same thing works with other suppliers as well. I had a very similar situation (Vista upgrade & a speedtouch) with one I was doing for somebody with AOL. They wanted £90 at first & climbed down to a free one under threat of cancellation.
Click to expand...

Chancing your arm right there - I've heard tales of lazy folk just giving up the mac code and cancelling your subscription there and then, or if there's seriously nothing they can do on your account (i.e. it's at the cheapest they can offer it) they'll just send you on your merry way.
 
If it was my connection I might be tempted, but I dont want to be responsible if something went wrong in "haggling" with BT.

I'll give it a whirl with Vista one last time to see why its stopped working, if I cant figure it out, I'll just dig out XP to put back on it...save all the messing about
 
On AOL's site they state it is not compatable, on BT's they say it is not advisable with Vista. When I rang up BT for a MAC they put me through to an advisor who asked very politely why I wanted to leave etc & cut me a deal. It really is a customer's market at the moment, companies are not willing to lose customers, it is easier to retain a customer than to get a new one to replace the loss.
 
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