BT Speedtest

Soldato
Joined
24 Jul 2004
Posts
22,593
Location
Devon, UK
How do I fix this?

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 500 kbps
DSL connection rate: 448 kbps(UP-STREAM) 256 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 150 kbps

It's terribly slow, is it my router or do I have to phone them?

It's supposed to be their "unlimited" service. :rolleyes:
 
I have the same problem this morning.

Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 3264 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 120 kbps
 
Lonz, You have a rubbish speed because your profile is very low. Call BT up and ask them to reset it.

Tute, your speed is rubbish, because your sync is very low. Raise a fault with BT. In the mean time, try using the test socket, change your filters and make sure there is a filter on every line in your house (Incl. sky box.)
 
Post your results from the BT speedtest.

Throttling does not effect your sync rate or the profile displayed on the speedtest.
 
Well here's my wonderful connection:

Date 26/05/07 22:56:36
Speed Down 41.36 Kbps ( 0 Mbps )
Speed Up 53.53 Kbps ( 0.1 Mbps )

Date 26/05/07 23:02:23
Speed Down 145.84 Kbps ( 0.1 Mbps )
Speed Up 143.99 Kbps ( 0.1 Mbps )

Before and after 11pm :mad:
 
Trifid said:
Lonz, You have a rubbish speed because your profile is very low. Call BT up and ask them to reset it.

Tute, your speed is rubbish, because your sync is very low. Raise a fault with BT. In the mean time, try using the test socket, change your filters and make sure there is a filter on every line in your house (Incl. sky box.)

There is a filter on every line in the house.

What's the test socket?

I thought i'd ask on here as if I ring BT up, i'm not sure what to ask for. I don't want them fobbing me off with "you have a virus" crap like they tend to do to their customers. :rolleyes:

[Edit] Do these stats help? I got them off my router.

Statistics Downstream Upstream
Line Rate 736 448
Noise Margin 13.9 dB 12.0 dB
Line Attenuation 11.5 dB 7.5 dB
Output Power 12.5 dBm 16.4 dBm
K (number of bytes in DMT frame) 24 15
R (number of check bytes in RS code word) 16 16
S (RS code word size in DMT frame) 8 8
D (interleaver depth) 4 4
Super Frames 653396 653394
Super Frame Errors 6668 27
RS Words 5553870 5553849
RS Correctable Errors 569308 32385
RS Uncorrectable Errors 14474 0
HEC Errors 4557 0
OCD Errors 0 1
LCD Errors 0 1
ES Errors 0 0

Line Mode G.dmt Line State Show Time
Latency Type Interleave Line Up Time 00:03:05:34
Line Coding Trellis On Line Up Count 4
 
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Your attenuation is better then mine and I get the full 8meg. Not under 1meg.

I'm not an expert on the errors thing, but they look high someone can confirm if they are or not.

Do you have a spare router you can test your connection with? Maybe borrow a friends one?


What you need to do when you call them is say, "I wish to log a fault on my line" they will reply with something like "whats the problem..." say you have a low attenuation with a high noise margin yet your syncing at a low speed. You have changed your filters, tried a different router (when you have done so) and the problem is not to do with software. After a bit they will send a BT engineer out to test your line.
 
Trifid said:
Your attenuation is better then mine and I get the full 8meg. Not under 1meg.

I'm not an expert on the errors thing, but they look high someone can confirm if they are or not.

Do you have a spare router you can test your connection with? Maybe borrow a friends one?


What you need to do when you call them is say, "I wish to log a fault on my line" they will reply with something like "whats the problem..." say you have a low attenuation with a high noise margin yet your syncing at a low speed. You have changed your filters, tried a different router (when you have done so) and the problem is not to do with software. After a bit they will send a BT engineer out to test your line.

Cool.

I have a BT HomeHub here somewhere, i'll give that a whirl. I'll also see if I can find the original modem and check it with that just to be sure.

I assume BT don't charge me to send out an engineer to fix their line?
 
BT Sent me a home hub when we first signed up to BT Unlimited. Connected to the internet with it, worked fine.

Looked at speed

Connected at: 3840kb/s ?

Im 400 meters away from the exchange.

Plugged back in my old Vigor and i get 7800kb/s.
 
UPDATE

After firing several emails back and forth, BT arranged a time to call me. They then went through the usual, resetting the router, clearing the internet cache, etc.

Then the original guy elevated me to another person, who went through the process with me of taking the front off the BT box, and plugging the router into the test socket, and running tests. No change in speed.

So now he's going to put me through to an engineer, they've arranged to call me back in a couple of hours.

Is this a good sign? :)
 
Tute said:
UPDATE

After firing several emails back and forth, BT arranged a time to call me. They then went through the usual, resetting the router, clearing the internet cache, etc.

Then the original guy elevated me to another person, who went through the process with me of taking the front off the BT box, and plugging the router into the test socket, and running tests. No change in speed.

So now he's going to put me through to an engineer, they've arranged to call me back in a couple of hours.

Is this a good sign? :)
Possibly.

Have you ever been able to get a higher speed before?

As it stands your sync and line profile are completely normal for a 256k connection.. although that means you're stuck on 256.. not sure if that's normal for you?
 
The BT speedtester is a bit crap, reports my download speed as just over 2mb but I can download at over 850k from easynews using a few threads.
 


Heh. Woke up this morning, and CHA-CHING! :D :D :D

It seems if you harass them enough, BT do listen. :eek:
 
and btw, is it normal to have 1.244 FEC errors after being connected for 7 Minutes?


EDIT: Update on latest speed test:

IP profile for your line is - 135 kbps
DSL connection rate: 448 kbps(UP-STREAM) 7136 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 100 kbps


ITS GETTING SLOWER!!!!!! :rolleyes: :eek: :eek: :eek:
 
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Are all you chaps phoning BT their broadband customers? Reason i ask is that my IP Profile has been reset to a lowly 135kbps too. I took this up with my ISP (Newnet) earlier this morning and he's passing it on to BT. Are BT in charge of my IP Profile, or my ISP? :confused:
 
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