just a quick question I installed a new hob for my sister last week all working fine until the weekend when one of the rings doesn’t seem to work, she has spoken to the shop about a replacement however they are refusing to do anything because it was not fitted by a qualified engineer. Is there such a law I have never heard of this before and have installed many built in units.
Built in hobs
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Soldato
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They're correct in that legally speaking it needed to be installed by a Gas Safe registered engineer. However they're obviously using this as an excuse to not replace it. I'd hold out with them, or go direct to the manufacturer, just keep it quiet that you did it yourself.
What if it's electric?
Soldato
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lol good point. I swear I read 'gas' in there. Probably just an assumption on my part as I've only ever had gas hobs.
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They should take it back and determine if the fault was caused by installation, if not the should replace it. I doubt they can insist on a registered installer only a competent one.
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I think a lot of the warranties usually have some clause in them that they have to be installed by a competent person, the easiest way to prove competency is to have a related registration/qualification.
You really need to go through the wording of the warranty and then push it forward
You really need to go through the wording of the warranty and then push it forward
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If it's electric, ask them to provide you the law/regulation that states it has to be done by a "qualified engineer" (If they're installing electric hobs, they are very likely to actually be an engineer, but that is more a personal pet peeve that anyone who does something seems to be called an engineer, wheras they're probably more accurately described as a technician/installer, not an engineer). There is no such regulation (assuming it's domestic, I'm not sure of the commercial regs). The electrical regs only require installation by a qualified competent person where the work is notifiable, which, in short means installation of a CU, adding a new circuit, or work in a wet area (within a set distance of showers/baths, saunas etc).
If your hob was a replacement, and the appropriate electrical connection was already there, there's no legal requirement to get anyone in to do it. If the hob was damaged during installation, then they should prove this, and it would be the same as any other accidental damage (and if you got someone in to install it, you would then approach them to rectify, as they broke it).
If your hob was a replacement, and the appropriate electrical connection was already there, there's no legal requirement to get anyone in to do it. If the hob was damaged during installation, then they should prove this, and it would be the same as any other accidental damage (and if you got someone in to install it, you would then approach them to rectify, as they broke it).
My wife knows the laws/regs better than I do but she had no problems with me wiring up our new electric oven recently so I'd imagine there are no issues with a non "qualified engineer" connecting up a hob either.
And let's be honest, if it wasn't connected properly it wouldn't work at all, there wouldn't just be one particular ring out.
And let's be honest, if it wasn't connected properly it wouldn't work at all, there wouldn't just be one particular ring out.
Well they actually rang me today about how installed i installed it they were going on about phase 3 installations which means commercial installations explained it was domestic and not phase 3 did some research on what that meant and they are refunding me sister and told her to dispose of the hob. Told her only 1 ring gone use it till it dies. Thanks for your advice guys