I have heard (not with evidence) that it doesn't matter.
Ie, how could you prove you didn't take a pic of something else with the serial number in your ebay listing. Then send a broken one.
You can't.
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Buyer claiming item defective - eBay
- Thread starter Tacitus
- Start date
I have heard (not with evidence) that it doesn't matter.
Ie, how could you prove you didn't take a pic of something else with the serial number in your ebay listing. Then send a broken one.
You can't.
He does have a couple of specific issues to do with the date not saving when turning it off/on and autofocus issues when zoomed (though could equally be a lens issue).
He has around 1,300 so not exactly using a throw away account.
I don't suppose you checked the auto focus during your testing?
I'm not even going to ask about the date\time saving when turned off as I don't think its something anyone would test
..you mean he is a trader and, perhaps someone he subsequently sold it to, or a shop he took it into, told him about a problem -
still sounds irresponsible on his part not to check it out, and eminently defendable by you, you didn't sell it with an unlimited warranty.
Soldato
Not necessarily. I've got near that and just buy and sell the odd thing, had the same account for 20-odd years.
Soldato
The actual scammers look for easy marks and clueless people. If they know you're clued in they'll probably give you a miss as its extra effort on their part.
Soldato
- Joined
- 30 Nov 2011
- Posts
- 11,383
I used to take pics of serial numbers, someone had a motherboard off me, it "arrived broken" and the one sent back was missing the serial and with a mangled CPU socket, eBay didn't give a flying monkeys and gave them their money back instantly
I don't sell anything on eBay now, gumtree only and cash on collection
If someone wants to "return scam" you on eBay there is zero you can do as a seller (other than try your luck at small claims)
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Soldato
In that case I'd be right on to eBay phone support and tell them the police will get involved for theft.
I did check the autofocus, but only at the lense's widest setting. I didn't think to check it zoomed. No idea about the date/time. I didn't notice it not being set when I had a quick muck about with it pre-sale, but can't say for sure.
I want to be reasonable but a fair bit of time has passed. He was also a difficult buyer in the first place, asked a load of questions after buying it, then wanted to cancel the order when I didn't reply for a whole 3 hours...
Soldato
You are not a shop.
If you had your return set to 30 days then buyer is up poop creek!
Guessing it was listed as used.
eBay have to draw a line somewhere, otherwise sellers could return items as “faulty” after 6 months.
Worse comes to worse just refund 50% say buyer didn’t return it in condition it was sent.
If you had your return set to 30 days then buyer is up poop creek!
Guessing it was listed as used.
eBay have to draw a line somewhere, otherwise sellers could return items as “faulty” after 6 months.
Worse comes to worse just refund 50% say buyer didn’t return it in condition it was sent.
There is only so much you can do.
the 30 days have passed and you will never know what has happened between him getting it and him reporting the issues.
If you buy anything off ebay you would test it as soon as its arrived so sort out any issues (If any) even more so if its a Christmas present as he has claimed it was as you would not want to give it over broken.
Has he said what he wants to do? return it? full refund, partial refund etc or has he opened a case regarding it?
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Nope.
I think after that you can still go to PayPal.
PayPal are less likely to give in than ebay. But I still think there's a good chance.
Soldato
Was it PayPal used? eBay use eBay payments now. Sure the buyer could go to their bank but eBay should still cover you.
30 days is long enough for the buyer to know if the item received was received faulty.
Its ridiculous it's even 30 days really.
Like said.. As long as it works on arrival second hand goods shouldn't come with a 30 day warranty.
Its like you can even put no returns.. But all buyer has to say is it doesn't work. So it's a pointless option.
Soldato
Don’t think it matters, your payment is processed by eBay. If they have used PayPal that’s between eBay and PayPal.
Tell the seller to do one.
Soldato
Not tech related, but I sold an old (but brand new) shirt on Ebay that I bought when I was in the USA.
Buying tried to tell me he was an expert and that it was a knock-off. It was from a shopping mall outlet store.
It wasn't even £20, but I just wish I had given it to a charity shop.
Ebay told me to keep the money and told him to keep the shirt. Wrong really as pulling a fast one on Ebay really pays off.
It really hacked me, which that alone made it not worth the BS.
Buying tried to tell me he was an expert and that it was a knock-off. It was from a shopping mall outlet store.
It wasn't even £20, but I just wish I had given it to a charity shop.
Ebay told me to keep the money and told him to keep the shirt. Wrong really as pulling a fast one on Ebay really pays off.
It really hacked me, which that alone made it not worth the BS.
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Soldato
sold a waterblock gpu and the guy said it didnt work. He posted back, screws missing, oring seal in the waterblock squashed out of its channel in the perspex and under the waterblock one nice scratch and a broken off resistor. Took a bunch of pictures, PHONED paypal (usually much better luck on the phone) and they emailed me a link for all the evidence. I got my money returned to my account but they also refunded the buyer as well. so in my instance paypal took the hit.
Had similar and it grates that the guy... No, Scammer... Won also, regardless of my refund from PayPal. I guess it's "path of least resistance" for them.
I now only buy from businesses on eBay, not up for the aggro of getting screwed on Sales. At least FB Marketplace is easy enough to meet up, cash sale, job done. No middle-man to force a refund when not a legitimate claim.
I was nearly scammed when I sold a DJI Phantom drone on eBay. The seller claimed that it had fallen from the sky and that I knew it was faulty when I sent it, after much abuse from him and quite threatening behavior eBay refunded him. I pressed the issue and went through PayPal and eBay who finally sided with me and I received the money back. I think the part that finally did it was when he started with the abusive messages, a returns label was originally sent and I was quite happy to accept a return just so that I could relist and move on, one of the messages stated that the drone was ****** and that he wasn't going to return it. I don't know if people stood up to him before, but he seemed quite angry when the money was returned to me. It just seemed obvious though, if an item turns up faulty and the seller has generated a return label then send it back and accept the return, don't take the return and refuse to send it back, ultimately that is theft and is something I made quite clear to eBay and PayPal that I would be pursuing.
When I looked at the guys feedback it seemed as though every time he bought something he made a complaint to the seller, compulsive liar, compulsive scammer the list of possibilities is endless.
I hope this gets sorted for you, never a nice place to be.
When I looked at the guys feedback it seemed as though every time he bought something he made a complaint to the seller, compulsive liar, compulsive scammer the list of possibilities is endless.
I hope this gets sorted for you, never a nice place to be.